I have been trying to install the new iTunes, and i get an error that a program could not be run.
I have an old version of iTunes and require the new version to connect my IPod. A program can not be run and the installation stops. I have no idea what program or what is required to run it. Please Help.
That would be my first guess. You might be trying to install the 32 bit version of the program.
Update the thread with more info on your apple software etc if its a 64 bit install you're trying to perform.
Similar Messages
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I am trying to install the new iTunes and I keep geting the error message "Apple Mobile Device" failed to start. Verify you have sufficient privileges to start system services". HELP
Hey schouten53,
Thanks for the question. I understand you are experiencing issues with the latest iTunes update. Let’s troubleshoot the iTunes installation by completely removing and reinstalling iTunes and all related components (it is important to remove all components in the order listed).
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Additional Information:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/TS1567
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thanks,
Matt M. -
I just tried to install the latest version and am getting an error message -- error 7 1114. Help!
Really frustrated that I just tried to install the latest iTunes update and it killed my iTunes. I have been at this for a couple of hours trying to fix it--suggestions welcome!
Hi Meskijian,
Thanks for using Apple Support Communities. This article has steps you can take for the error you're seeing:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Ari -
it removed my itunes and went to install the new one but stopd at the end with that error message.?
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time? -
Recently you changed the itunes and I am unable to download additional music from my computer to iphone. How do I do this, as I want to update my music, etc.?
Open iTunes, click on view, click on show side bar to get the classic style of iTunes.
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The message received is:
The file does not have a program associated with it or is already installed. If one is alredy installed create an association in the default programs control panel.
The member is difxinst64.exe and it's a third party (Gear Data) module. It was in the correct library that the message was pointing to so I went to the default programs as the message stated. Unter that there is an option to have an extension associated with a program (ie: doc - Word) but not an exe as all programs are executed. I then checked the default program and it basically allows a program to take multiple extensions. Like Notebook uses DOC, TXT, and RTF.
This would be a whole lot easier if I could cut and paste to show the actual message.
Anyway, I have been using iTunes for about 2 years on this computer and never had a problem until this new release. Does anyone have any suggestions? As I said on my profile I have Windows 7 64 bit system.The error message I get is that iTunes is trying to incorrectly open Visual C services.
Is there somebody at Apple who actually read these things or are we on our own without any iTunes? -
I am using Windows 7 and had to deinstall iTunes as it failed on a previous instal. i was told to update my iphone to iOS 6 so that I could get the iOS 6 supporting version of itunes.
I have followed the FAQ to resolve install issues and have no apple software installed on my machine
During install I get a dilog box open, with a retry and cancel buttons with the notice that the iTunes install cannot access the following file:
C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69\GEARIFix.exe
In Windows Explorer I can open that directory, but that .exe is not present. iTunes installer thinks its locked
the files present are
Folder - x64
DIFxAPI.dll
DifXInst64
GEARAspi.dll
GEARAspi64.dll
GEARAspiWDM
sECURITY CATALOG - gearaspiwdmx64
Help!this is the latest version of iTunes10.7.0.21 x64. The error I get is
Error writing to file
C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69\GEARIFix.exe. Verify that you have access to that directory. Retry or Cancel?
Opening Windows explorer with hidden folders and files showing, I can access this directory. it contains 1 folder
x64. I can paste and delete a file to this directory, which confirms I have access.
Opening the folder x64, the following files are shown:
Folder - x64
DIFxAPI.dll
DifXInst64
GEARAspi.dll
GEARAspi64.dll
GEARAspiWDM
SECURITY CATALOG - gearaspiwdmx64
Opeing the folder x64, the following system file is shown
GEARAspiWDM.sys
I have tried all the steps to completely remove Apple software from my system as set-out in the FAQs.
I cannot delete the Temp directory as there is one file
FXSAPIDebugLogFile
Where I get the file-in-use-error
The action cannot be completed becuse the file is open in Windows Explorer
I have tried the steps advised on Apple support 5 times now but always -
I am a Windows 7 user and everything has been fine, but when I just tried to open itunes I got an Error 2 message. "Apple application support not found. uninstall and install itunes again." I have done that twice with the same result. this was the 64 bit version.
Check this Apple document out -> Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
Try following the steps in that article, which will have you remove iTunes and the other bundled Apple software. Then download and install iTunes 10.4.1 for Windows (64 bit). -
I'm using windows and each time i try updating itunes, it downloads then starts installing and an error message comes up
My OS is windows 7 home premiumHi!
The sync infrastructure is having some issues and we are working to fix them as soon as possible.
Check this site for the latest updates: https://services.mozilla.com/status -
I have a new hp tower running windows 8.1 and have been trying to install the adobe reader. The installer downloads (1meg) and I choose to run it but it just sits with an empty screen. I've checked task manager and it takes up memory but does nothing. After letting it run for 3-4 minutes I kill the task. What can I do to get the reader installed on this machine? I've tried using chrome, firefox and explorer and get the same results with each.
Try the offline installer from http://get.adobe.com/reader/enterprise/
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i have been trying to download the newest itunes to my windows 7 computer wit the last 2 wks now... im at the stage where iv tried everting from uninstalling itunes to installing it again... can someone please help before i throw the computer out the window!
Here is what worked for me:
My usb hub, being usb2, was too fast. I moved the wire to a usb port directory on my pc. That is a usb1 port which is slow enough to run your snyc. -
Hey, I've tried to install the new iOS 7.1 but it says that the installation cannot be completed and doesn't say why. I have more than 50% battery left but it still doesn't work, help?
It probably means you don't have enough available storage on your phone. It takes space to store the download - THEN unpack it. Best method is to use a computer with iTunes (This allows you to back up on your computer as well).
PLEASE: Do not purchase iCloud storage space - this will not give you more room for the iOS 7.1 installation. -
I have tried to install the new update and...
I have tried to install the new update and i have lost everything on my phone and just asks to plug into itunes. I have finally downloaded the new update and I now have nothing on my phone no apps no nothing even tho it was restored from the back up i did yesterday? Any ideas how to resolve this without downloading everything again. I have the Iphone 4s 64GB which was full (so a LOT on there)
What were you backing up to? Your computer or iCloud? All of your apps and media should already be in the iTunes library on your computer. You should just be able to re-sync them if all else fails.
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I have a 3G iphone. I just tried to download the new itunes and lost all my itunes I had. I tried to transfer them from my computer but can't. How can I and what do I do to get the ones I bought before and now have lost.
It has always been very basic to always maintain a backup copy of your computer.
Use your backup copy to put everything back.
If for some reason you have failed to maintain a backup ( not good), then you can transfer itunes purchases from an ipod/iphone/ipad: File>Transfer Purchases -
I tried to install the new iTunes & I get an error message
I tried to install the new iTunes & i got an error message & i have already deleted all apple related things & reinstalled them. Now a message that says something about verify my apple mobile device keeps coming up & i have no idea how to fix this problem.
... not likely to be a LSP thing, then.
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)
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