I have been unable to access the App Store for two days. Anyone else experiencing this and what am I doing wrong?
What am I doing wrong?
Do you mean the "can't connect to the iTunes Store" message?
Can't connect to the iTunes Store - Support - Apple
Best Fixes for 'Cannot Connect to iTunes Store' Errors | iPad Insight
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I recently have been unable to access the ITunes store. I am currently running ITunes version 11.0.3.42. Do I need to update to the current version of ITunes in order to connect to the ITunes store, or is there another reason I cannot connect?
Hello stephencadmaster,
Running the current version of iTunes is recommended. After reviewing your post, I have located an article that can help. It contains a number of troubleshooting steps and helpful advice concerning iTunes Store issues:
iTunes: Advanced iTunes Store troubleshooting
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD -
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After updating Firefox yesterday I have been unable to access the internet. I have tried the Norton 360 fix several times, but it still doesn't work.
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I am not able to access the "Settings" on my iPad 3. I just get a gray screen for about 30 seconds and then the app shuts down. I am also unable to access the App store, iTunes, or any app requiring an internet connection. Any thoughts?
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
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I have several songs in my ITunes library that show as ineligible to be uploaded to ICloud via Match, even though most of them were purchased through the ITunes Store. Has anyone else experienced this and figured out why?
I had the exact same issue!! Seriously p*ssed me off when I checked out my ITunes purchased items (via my computer) and noticed that most of the additional tracks listed on my IPhone playlist was listed there too. However, I never authorized any purchases!! (I have actually written Apple Support asking for a full refund of all tracks listed on my purchased list)
Be careful when you swipe your finger to the left/right on those "additional" tracks on your IPhone playlist... I'm pretty sure that the cloud symbol is an option to download or automatically buy those tracks.
Solution for the problem:
1 - go to your IPhone settings
2 - choose "iTunes & App Store"
3 - go to "Show All" & "Music"
4 - turn off "Music" by moving the bar to the left (it should be a white color once you turn it off)
Should solve your problem :~) -
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I tried using the downloaded update. It still didn't work but at least I did not have to restart my computer. The message was a little different too: "The installation failed. The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."Run through this list of fixes, either something is corrupted or you have malware that's blocking the update.
..Step by Step to fix your Mac
Make sure to backup your users files to a external storage drive first (not only TimeMachine as it may fail to restore) and disconnect, because if' it's a drive corruption/failing then the entire thing will either have to be replaced or a wipe and install done.
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I have a iMac version 10.6.8 and used to have adobe flash player my laptop requires me to download the latest version of the player but warns me that there is a "risk" downloading from the internet. Anyone else experienced this and may have some solutions
Install it directly from Adobe. Ensure that you use the uninstaller before installing.
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What upgrade did you apply? As a test launch iPhoto with the Option key held down and create a new, test library. Import some photos and test to see if the same problem persists. Does it?
OT -
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try some steps such as changing browsers and turning off your firewall for downloads
or
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Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Not sure what happened but after I downloaded iOS 6 to my iPod touch 4th gen i was unable to use the app store and go on certain websites like yahoo.com, cracked.com and other websites I ussually visit. On top of that the yahoo weather app does not update and always says it fails. I just restored my ipos and nothing changed. Does anyone have an idea of whats going on here?
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
ok so we bought an ipod touch for my daughter and when she connected it to the computer after she downloaded itunes, she was asked if it was her ipod or a new one, so she clicked on her ipod and lost all her recent pics plus is unable to locate the app store on her safari on her ipod touch. any suggestions as to what went wrong or what should be done ? should we restore or what?
much appreciated if there is anyone else who had this happen to them.- The iPod got erased since it sounds iTunes identified that the iPod has been synced with another computer and she said yes to making this computer her syncing computer. It could also she restored the iPod from the backup of another iPod, iPhone or iPad that was in iTunes. If in iTunes you go to Preferences>Devices is there a backup listed for her iPod with a date/time when she first connected the iPod to the computer. If so then restore the iPod from that backup.
iOS: How to back up
Note synced media like apps and music are not included in the backup,
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
- Regarding the App store. The App store is not in Safari. It is a separate app. Also, could the Apple store be hidden by Restrictions? Settings>General>Restrictions. Further, can you find the App store via the Spotlight search on the iPod? -
I am having a problem purchasing inside the app candy crush. Has anyone else had this problem?
I can not make a purchase inside candy crush. It keeps directing me to www.apple.com/iTunes/support/ww. Has anyone else experienced this??
Other people have posted about the same message, but you will need to contact iTunes Support to resolve it : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I have down loaded Watch ABC and the app is trying to load but won't finish. I have not been able to delete the app since it is trying to load. It continues to drain my phone battery.
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Checking the apps on my computer doesn't show this app being installed. -
I have not been able to get onto itunes to check my account or purchase anything for about a year now. Got an Alienware system with latest Windows. When I pull up itunes I can access my old music but cannot access my account to purchase anything new. Just reinstalled itunes and it still does not work. I am ready to just quit. Anyone else having this issue? Solutions?
Thanks!If this is an Alienware system, the most likely culprit is the Bigfoot Networks LSP as per the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
Head to the Downloads and Drivers page at Dell for your particular model of Alienware. Look for available updates for your BigFoot networking device. If you update those drivers, does that give you back your Store access?
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