I have been unable to download mail messages since 13.00pm on 11/04/2015, no settings have been changed on my laptop. Says downloading 1 of 12 but none rec'd

When I click Get Messages, it says downloading 1 of 16 but no messages appear in in box. this just started happening at 13.oo pm on 11/04/2015. Up to that point I was receiving mail fine, no settings changed but no emails.

Hello Ezyk
There are some things that you can check through Mail, the following article will assist with troubleshooting and getting your email back up and running. The big one to use is Connection Doctor, it will tell you why it cannot connect and get mail.
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
Thanks for using Apple Support Communities.
Regards,
-Norm G.

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HT3199 I have an apple TV 1st generation - it froze downloading a trailer and had to be unplugged. Since then I cannot access the apple tv menu. When I run diagnostics it says it is operating properly but will not factory restore. What can I try?

have an apple TV 1st generation - it froze downloading a trailer and had to be unplugged. Since then I cannot access the apple tv menu. When I run diagnostics it says it is operating properly but will not factory restore. What can I try?

Apologies, I was looking at the wrong schematic for the Apple TV 1. There isn't a button. So lets try this instead...
Remove the power cord and wait 20 seconds.
Plug it back in and let it boot (Give it 10 minutes, it's being tempremental)
Try and navigate to the the advanced menu and do a factory restore
If that doesn't work then if you are using the white remote hold down the menu button for six seconds and release this should bring up a hidden menu which will allow you to access the advanced configuration settings.
Again, if this fails there isn't much to do than tap it with a hammer to see if that fixes it (hard to believe how many times that actually works. (No responsibility taken if it breaks!, but at least you'd have a good reason to buy Apple TV 3)

I have iTunes installed on a laptop that I use for work, but it's owned by my employer. A new policy my have them deleting iTunes from the machine. If that happens, will I lose all my music? I am an iCloud user and pay for iTunes match.

I have iTunes installed on a laptop that I use for work, but it's owned by my employer. A new policy my have them deleting iTunes from the machine. If that happens, will I lose all my music? I am an iCloud user and pay for iTunes match.

If they just delete iTunes, the music files should still be there. I suggest making a backup of them though. Locate your iTunes folder (The one that contains your library file) and just copy the whole thing to your Documents folder or wherever you like (Just not in the same directory of the original folder otherwise the computer will get confused and could confuse your iTunes library). Then you will have a backup of all your music, plus if you purchased it from iTunes, you will still have it linked to your Apple ID so you can re-download them to any computer with iTunes on it when you feel like it.

I had to change my Apple ID and password in itunes. Now my icloud doesn't work and I can't update my apps on my iPhone. I have looked at suggestions on the community pages and apple suggestions but none of them are relevant to iOS 8.1.2 icloud just

I had to change my Apple ID and password in itunes. Now my icloud doesn't work and I can't update my apps on my iPhone. I have looked at suggestions on the community pages and apple suggestions but none of them are relevant to iOS 8.1.2
icloud just keeps bringing up my old email address & asking for my old password which doesn't exist anymore and when I try to sign out of icloud it wants my old password, when I tried to change my primary email back to the old one it wants me to verify it through an email address that doesn't exist. Please can you help me sort out this nightmare.

Hi skippy2012trev,
Welcome to the Apple Support Communities!
I understand that you updated your Apple Id and password but now you are being prompted for the old information in iCloud. You are on the right track by changing the Apple ID back to the previous email address temporarily so that you can sign out. You should not need to verify the email address. After you edit the Apple ID back to the old email address and then sign out of iCloud on your iPhone, edit the Apple ID back to the address you would currently like to use. There is no need to change the password again, only the email address, unless you prefer to update the password again.
If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
Cheers,
Joe

HT1476 My iPhone 4S will charge on a laptop but not from a wall plug. I have tried different boxes and different USB cords from the wall but none work. These boxes and USB cords work for other family members with iPhones. I'm stumped :/

My iPhone 4S will charge on a laptop but not from a wall plug. I have tried different boxes and different USB cords from the wall but none work. These boxes and USB cords work for other family members with iPhones and a USB cord that works from the laptop won't work from 3 or 4 different wall boxes that work for others. I'm stumped :/

Update: It seems as though the phone will charge if I plug it in and then turn it off. It will not charge while the phone is on. Also iTunes will not recognize it, so I can't sync or anything. I read somewhere that it could be a fuse somewhere?? Or maybe the dock connector. Where is the best place to get this repaired?

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I have premiere elements 9 and it says there is an update but I keep getting an error saying the update can't update. I've tried several times. It suggested to try support. So here I am. What could the issue be?
Christine Fapp

The error code I'm getting is Error Code: U43M1D207

Returned mail messages since ios4 upgrade

Hello!
If this has been answered before, I apologize, but I can't find anything on this particular issue. Since my upgrade to iOS4 (I have a 3G 8g iPhone), I have been getting returned mail messages in my AOL inbox from addresses that I have not sent mail to. I have read mail from these places, but not Sent mail. Just last night my aunt sent me a few emails, and said she was getting weird emails back with number codes in them. Does this new upgrade send some type of automatic receipt once you read an email? Is there a way to turn that off? I can't find any info on this at all. Anyone else experiencing this?
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Well, I haven't figured out how it happened, because I only use my phone to check my mail anymore, but somehow my AOL away message was turned on and spam info (pharmacy info) was entered in the data box. So every email that was sent to me received this info back over the last 2 days. I have since turned off the away message, but don't know how it was activated to begin with. I guess it was more an AOL/SPAM issue than having to do with the upgrade....I hope.

I keep getting emails saying my password has been changed , everytime i go reset it with stronger passwords, but it keeps happening, anyone got any ideas?

Hi all, I keep getting emails saying my password has changed, I have now reset my password 4 times in the last 2 weeks with stronger and stronger passwords and have also changed my security questions, anyone got any ideas how to resolve this problem?

No. I am a volunteer, not always on good terms with Apple either. I'm sorry I don't seem to have helped but what I told you is what I would tell anyone in your situation.
I hope Thomas r won't mind me pasting one of his replies, but the thread is so long it could be daunting. Thomas knows about these things.
****** Courtesy to Thomas r.
As has already been pointed out earlier in this topic, the issue is either a repeated phishing attempt (in which someone sends you a faked e-mail, directing you to a faked site, which tries to get you to "log in" so that the hackers can get your ID and password) or someone is repeatedly trying to get access to your account. I'm guessing the latter is more likely... someone's repeatedly trying to reset your password, for who knows what reason, and they're trying repeatedly because they're never getting the password reset e-mail. (Why they would expect to receive that e-mail I don't know... people are stupid.)
Make sure your Apple ID has a good, secure password. (There is no need to reset your own password to do this, just go toappleid.apple.com and change it.) I'd also advise turning on two-factor authentication to further protect your Apple ID:
Apple introduces two-factor authentication
This will prevent password reset attempts, as it will not be possible to even start the password reset process without having access to the device used to receive the code used as the second identification factor.
Hope this helps.

TS3899 Unable to send Mail Messages

hi, I can receive emails but not send them. Help!

Make sure you have 2 outgoing SMTP servers for your email. one should be your mobile providers outgoing server for ex. (smtp.telus.net) when on wifi use either your ISP's outgoing or better yet use google's SMTP server.
this information can be found at the sources

At the request of firefox, I am continully downloading updates to firefox but non are registering ?

I have started to use firefox as my browser after a lapse of several months. This version is now old it seems and i have been asked by Firefox to update it.However evrery time i try it fails to register or it fails to be accepted by my computer, and Firefox omce again demands i update...

You should be able to update using
* Firefox Button -> Help -> About Firefox -> [Update ] <br/> that will currently update you to the latest supported version of firefox 3.6 the point release is 3.6.23, and will soon be 3.6.24
* If you wish to update to the current release Firefox 7.0.1 (Soon to become Firefox 8) download the install file
** for example from http://www.mozilla.org/en-US/products/download.html
* see [[Installing Firefox on Windows]]
** see also [[updating firefox]] & [[software update failed]]
You may need to ensure that you are using an admin account or have UAC set correctly, and that any security software is not blocking downloads or changes to the system.

My ical will not sync with iphone and ipad since I've been using icloud. It says URL is incorrect. But what is the correct one and where do I input that to enable all calenders to sync on all devices?

What is the correct URL for my ical on my MacBook so that all devices will have the same information? And how/where do I update that?
Thank you.

I had major issues with the iPhone 4s battery, however it’s resolved.
The tech who set the phone up at the Apple store did so with little training.
if you have a mobile me account. First go and move all your data to the cloud by going on your computer and logging in at me.com/move. The cloud has replaced mobile me, so there is no need for those two accounts
Also make sure that for any of your email accounts you set them up to fetch, not push. My tech person set them all to have the email servers push data to the phone. The new iphone4s antenna is extremely strong so it will continually try to access stuff that is pushed–***** a lot of battery life doing this. It makes it worse if you have exchange 2010 accounts. Something about changes made to exchange really suck battery life from devices that access such accounts.
turning of locator and the push notifications from facebook--they have a lot!

When i use the photo transfer kit with the sd to upload photos i used to have on my phone the ipad say 'no photos to import' but i know there are 300 pictures on the sd card why is it not recognizing the photos?

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Another way. You can use a USB flash drive & the camera connection kit.
Plug the USB flash drive into your computer & create a new folder titled DCIM. Then put your movie/photo files into the folder. The files must have a filename with exactly 8 characters long (no spaces) plus the file extension (i.e., my-movie.mov; DSCN0164.jpg).
Now plug the flash drive into the iPad using the camera connection kit. Open the Photos app, the movie/photo files should appear & you can import. (You can not export using the camera connection kit.)
Secrets of the iPad Camera Connection Kit
http://howto.cnet.com/8301-11310_39-57401068-285/secrets-of-the-ipad-camera-conn ection-kit/
 Cheers, Tom

"Unable to send mail" using Verizon email account

No matter what I try, my Incredible will not send an email using my Verizon email account. I receive emails but cannot send. I've verified the account settings numerous times and the verifications always work. But I still get the "Unable to send mail" message. Initially I thought it was the port but I've tried both 25 and 587. Neither work. I know I've sent messages before but it's been a while. Anyone have any ideas?

I tried SSL with 25 and 587 (Verizon recommendation). Still no go.
BTW, there isn't any way to save the Mail size limit and Download options is there. Every time I go thru this I have to go back and set these up again.
Thanks again for your help.

HT201304 Game of Thrones Ascent Game - Gold purchased but unable to download it!

#32529 Gold has been purchased but unable to download
I purchased gold but have not yet received it!
I keep getting the error message attached.
I have updated my OS, updated the game & even reloaded it! The developer website recommended I contact Apple instead!
Please help me!!!!
Thanks

0839566002 wrote:
I purchased gold but have not yet received it! I keep getting the error message attached.
I have updated my OS, updated the game & even reloaded it! The developer website recommended I contact Apple instead!
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

8830..Moving e-mail messages from Inbox to other folder

On my 8830...When I move e-mail messages from my Inbox to a different folder (under Inbox), they disappear totally from my laptop e-mail rather than mirroring what I did on my BlackBerry. On the flip side, if I move messages from my Inbox to another folder on my laptop, it does mirror on my BlackBerry. My e-mail is Outlook 2003, running on my company's Microsoft Exchange Server. Please help.

Since you have folders under your Inbox, I can only assume you're on a BES (BlackBerry Enterprise Server) setup receiving your Corporate email. If that's not the case, I can't figure out how you got folders under your Inbox, and have NO IDEA how you're getting the results you're getting as BIS (BlackBerry Internet Service) email accounts can't have folders!
You most likely don't have reconciliation enabled for the folders you're moving your email to.
Go into Messages, hit the [Menu] button and select Options --> Email Settings. Hit the [Menu] button and select Folder Redirection.
You should see your Mailbox at the top with a + to the left of it. Highlight that line, hit [Menu] --> Expand to display the main folders under your Mailbox. Your Inbox should appear with a Box next to it either checked or filled in.
Highlight Inbox, and again hit [Menu] --> Expand to display the folders under your Inbox. All the folders under your Inbox, and the boxes are probably unchecked or not "filled in". Scroll to the folders you want reconciled with your BlackBerry and hit [Space] to check or fill the box next to it. Use [Menu] --> Expand if there's a + to the left of the box to expand subfolders.
Once all the folders you want reconciled are checked or filled, hit [Esc] and save.
Now your email won't dissappear when you move it! You should also notice in the Messages list that email in folders other than your Inbox have a folder icon rather than an Envelope icon.
And before you ask... The BlackBerry does NOT SYNCHRONIZE, it Reconciles. Email is pushed to the device ONCE, and only changes to the status of messages are transmitted after that. Moves will only be reflected after you've turned Reconciliation on for a given folder. BTW - emails you moved that disappeared should have been in your Deleted Items folder.
Reconciliation rather than Synchronization saves enormously on data transmission ($) as well as Battery life. Believe me - we have both BlackBerries (Big Wigs only) and Windows Mobile (the rest of the 25,000 peons) devices at my company, and the most common complaint about the Windows devices is battery life, and HUGE costs when the device is overseas!
Jerry

I have been unable to download mail messages since 13.00pm on 11/04/2015, no settings have been changed on my laptop. Says downloading 1 of 12 but none rec'd

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