I have been unable to upgrade for almost a year. The upgrade loads partially, but won't complete.

I'm on Mac OS 10.6.7, computer is about a year and a half old. I think I may have had one successful upgrade very early on, to 3.5.2. Every time I've tried to upgrade since then, it starts but won't complete. It's getting to the point where this has got to be upgraded, and I simply can't get it to move. I've noticed Firefox has been crashing, which it almost never used to do. Help!!

If you have problems with updating then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

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We have two users that have been using Creative Cloud for almost a year. Recently, sometime in the last 4ish weeks, the users can no longer run Creative Cloud apps. (Yes, our subscription is paid.) Error simply says administrator access is required

We have two users that have been using Creative Cloud for almost a year. Recently, sometime in the last 4ish weeks, the users can no longer run Creative Cloud apps. (Yes, our subscription is paid.) Error simply says administrator access is required to install. The apps have already been installed. The users cannot run them unless they are in the local admin group.Using "Run as admin" does not work. It gives the same error.
I have opened a case with adobe support and was basically told to suck it up and put the users in the admin group. Actually, what was said was that it is "mandated that the users have administrative rights".
There are a couple of things wrong with this. It was working for both users until recently - a recent required creative cloud update. The users have never been local admins yet the apps were working (poorly, but working).
We are in an enterprise environment and users simply do not have administrative rights on the computers.
I have changed permissions on all adobe folders, granting users or authenticated users modify or full control rights, did the same in whatever Adobe registry HKLM keys I could find. Nothing has allowed the users to run the apps - unless they are put in the local admin group.
Someone has to have a fix for this. Adobe apps have proved to have far too many vunerabilities to even entertain the idea of elevating user rights. I can't imagine that enterprise environments are allowing this.
Any help or suggestions are greatly appreciated.

Jeff,
Thank you for your response. The users in question are "standard" domain users. We do not reduce users permissions below the standard level.
The apps do not load with their current standard user permissions.
The thing that makes this odd, is that up until recently they did this issue with cloud apps. The only way I can make it work for them now is to put them in the local administrator group on their pc's - which is not going to happen.
This is what they now see. As I said before, this was not a problem up until recently they would see all their available apps. If I put them in the local admin group the apps are listed without having to install. Everything is there, just not accessible to the user.

I have been using DREAMWEAVER MX for almost ten years to keep a website up-to-date. Can I switch to iWeb now to do the job, and if so, how do I go about it?

With MacOS 10.7 looming on the horizon, using veteran software DREAMWEAVER MX any longer does not seem to be such a good idea. I would like to use an editor that can cope with the new MacOS. Is iWeb that editor?
Specifically, I need some clarity on these issues:
Can I switch to iWeb now to create and publish content in my old website for which I have been using DREAMWEAVER MX?
Can I use the html layout I have been using in DREAMWEAVER, or do I have to steel myself for drastic changes?
How do I import the complete website into iWeb – if at all?

If you switch to iWeb you will have to build the site from scratch since iWeb can't read or import html files. Also since the future of iWeb is a little uncertain as to if it will be continued to be supported by Apple it might not be the best move at this time.
You might look into upgrading to Dreamweaver for Mac.
OT

I pre order Iphone 6 this morning. Why was I charged a $30 upgrade fee when I havent been in a contract for almost 2 years? Also will they divide the price of the device over several bills like they have for me in the past?

I pre order Iphone 6 this morning. Why was I charged a $30 upgrade fee when I havent been in a contract for almost 2 years? Also will they divide the price of the device over several bills like they have for me in the past?

Hi there nursegrl02! We can help here with your questions regarding the upgrade fee and device charge. The upgrade fee is a one time fee that is applied when upgrading with a 2-year contract. If you pre-order with a two-year contract, you would need to add a credit card to your order as you will be charged for the device once it ships out. If you happen to purchase the iPhone with Verizon Edge, there is no upgrade fee. You will also be billed for the device in installments. You may have to pay a down payment with Edge. Go to vzw.com/edge for more information.
Did you upgrade with Verizon Edge or our Device payment plan in the past? If so, that is most likely why you were not charged an upgrade fee.
Let us know if you have further questions.
Thank you,
LenaA_VZW
Follow us on Twitter @VZWSupport

OK, I'm perplexed. I've been a mac user for almost 30 years. My entire ecosystem is Mac and I remained with mac through the dark 90s. What apple has does in the past 2 years is unbelieveable. I just upgraded to 10.86, then 10.9, no end of problems

OK, I'm perplexed. I've been a mac user for almost 30 years. My entire ecosystem is Mac and I remained with mac through the dark 90s. What apple has does in the past 2 years is unbelieveable. I just upgraded to 10.86, then 10.9, no end of problems.
I can no longer mirror and of my monitors VGA or HDMI, my itunes which supplies iphone and ipad has disabled podcast app so that I can't listen to my favorite programs and I find out after the fact that Office software is not compatible with OSX 8.6.
Forget about the fact that itunes looks like it was developed by a 1980s MS-DOS programmer. Its kludgy, limited and generally does not work.
What does one do? Frankly, I used to use macs because they were like info appliances that just worked. Now the time to manage tech glitches from the company has become way too costly. Sadly, Apple has become Microsoft and Microsoft seems to become Apple.

"... as do the users who are downloading recent OSXs in record numbers."
USUALLY YOU DO NOT KNOW WHAT YOU DOWNLOAD UNTIL YOU HAVE IT !!!
APPLE USED TO HAVE GREAT STUFF BUT OBVIOUSLY TRIES TO INVENT FOR THE SAKE OF INVENTING !!!
THIS IS ACTUALLY A STEP BACKWARDS (TO MS).
CALENDAR & CONTACTS SYNC VIA ICLOUD ONLY IS AN ABSOLUTE NO GO !!!
@APPLE: FIX THIS ASAP !!!

When I upgraded my iMac to Lion I can no longer connect the iPad 2 to WiFi. It gives me a message unable to search for WiFi. Before the upgrade to Lion it worked fine. What gives?

When I upgraded my iMac to Lion I can no longer connect the iPad 2 to WiFi. It gives me a message unable to search for WiFi. Before the upgrade to Lion it worked fine. What gives?

Could there be a setting I need to adjust in the iPad2? When I try to turn on WiFi and enter the name of the WiFi that I have established, including the security type and the password, I get the message "Could not scan for wireless networks." Is there a setting in iCloud or other location that needs to be changed?

I have files that have been on my computer for over a year and all of a sudden they wont open and an error message comes up saying they were improperly downloaded or came in an email attach which is not the case

I have files that have been on my computer for over a year and I have used them several times and all of a sudden they wont open. I received an error message saying they are improperly downloaded or came as an email attachement which is not the case. Please advise

They seem to be word files - they will open if I choose "open with" microsoft word, but if I double click they don't open they are appearing as PDF on my screen. I even opened one and then tried to "save as" making sure I chose .doc and they still appear as PDF
I just created a new document response.doc in word and when I saved to my desktop it appears as a PDF file and I absolutely did not create a PDF or save as PDF it was a simple word
doc.
The message says "Adobe reader could not open response.doc because it is either not a supported file type or because the file has been damaged (for example attached in an email and not properly decoded)
The reader version is I believe the most current, I always update when prompted. OS is Windows 8

We have been loyal Verizon customers for about six years and need someone to investigate the amount of stress we have been put through by them in the last two or three weeks!HELP!Who do we go to?

We have been loyal Verizon customers for about six years and need someone to investigate the amount of stress we have been put through by them in the last two or three weeks!HELP!Who do we go to?

What problem are you having with your service or device? (Removed)
Message edited as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

I have had my MacBook Pro for almost 4 years now. How do i permanently delete my deleted files?

I have had my MacBook Pro for almost 4 years now. How do i perminantly delete deleted files?

Your situation is not good, then. You will need to erase your hard drive and start anew. Boot from your installer DVD for the OS X version you have installed on it.
I hope you have backups because it's not likely you can backup at this point.
Clean Install of Snow Leopard
     1. Boot the computer using the Snow Leopard Installer Disc. Insert the disc into the
         optical drive and restart the computer. After the chime press and hold down the
         "C" key. Release the key when you see a small spinning gear appear below the
         dark gray Apple logo.
     2. After the installer loads select your language and click on the Continue
         button. When the menu bar appears select Disk Utility from the Utilities menu.
         After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive
         size.) Click on the Partition tab in the DU main window. Set the number of
         partitions to one (1) from the Partitions drop down menu, set the format type to Mac
         OS Extended (Journaled, if supported), then click on the Partition button.
     3. When the formatting has completed quit DU and return to the installer. Proceed
         with the OS X installation and follow the directions included with the installer.
     4. When the installation has completed your computer will Restart into the Setup
         Assistant. Be sure you configure your initial admin account with the exact same
         username and password that you used on your old drive. After you finish Setup
         Assistant will complete the installation after which you will be running a fresh
         install of OS X. You can now begin the update process by opening Software
         Update and installing all recommended updates to bring your installation current.

HT204053 Ugh. How do I get iCloud on my iPhone? I have been using my iPhone for about a year and I have an iCloud account but it is useless since nothing syncs to nothing else. Obviously I don't know what I am doing.

Ugh. How do I get iCloud on my iPhone? I have been using my iPhone for about a year and I have an iCloud account but it is useless since nothing syncs to nothing else. Obviously I don't know what I am doing.

Welcome to the Apple community.
Have you logged into your iCloud yet on your phone, in settings > iCloud.

My ipod touch screen is totally unresponsive and i have been using it under normal conditions. ihave tried the reset and restore but to no avail.everything works as it would normally do on the screen.help pls????

my ipod touch screen is totally unresponsive and i have been using it under normal conditions. ihave tried the reset and restore but to no avail.everything works as it would normally do on the screen.help pls????

Might want to post your question in the correct forum. This is the iPHONE forum.

TS4062 windows xp platform. since updating to itunes 10.7.0.21 I have been unable to sync my iphone 3g via the usb cable. it shows up in my computer, but not in itunes

I have run itunes diagnostics and when it gets to connectivity test - ports, it says no iphone found. I followed the troubleshooting steps there, but have been unable to resolve this problem. I have also tried:
1. Stopping and restarting the apple mobile device program.
2. Deleting temporary files.
3. Checking the registery files.
4. Uninstalled and reinstalled itunes 2 times.
5. Used msconfig to disable start up items that could be interfering.
I'm tired of waiting for itunes 11, hoping that it might resolve my problem.
Is there a place where i can download the previous version of itunes 10.6 to see if this may help?
Thanks for any other ideas.

I tried:
01. Rebooting PC
02. Rebooting iPhone, iPod Touch, iPad 2, iPad 3
03. Stoppng and restarting Apple Mobile Support service
04. Deleting backup in iTunes
05. Buying music and transferring purchases
06. Transferring photos
07. Buying app and transferring purchases
08. Deleteing and reinstalling iTunes
09. Backup to the iCloud (failed as well)
10. WIFI sync
11. Return the iPod Touch to factory settings and reinstall from backup
12. Return the iPod Touch to factory settings and install as new device
ABSOLUTELY NOTHING WORKED !!! I still cannot backup because iTunes cannot start a session.
My devices are completely vulnerable to loss.
I have spent hours searching the Internet trying to find a solution.
I have concluded that the iTunes software or its driver are at fault.

I have been unable to set up my email on the iphone4 I am with btyahoo

help - I have been trying for two nights to get my email account set up on my iphone4 can anyone help?

I have been unable to turn on automatic download on my iPad 2
It could be your geographical location.
"Automatic Downloads is currently available in the US, Australia, Canada, Cypress, France, Ireland, Luxembourg, Malta, Mexico, New Zealand, Spain, and UK."
From here > iTunes Store: How to enable Automatic Downloads

TS3623 I have been using apple TV for a 2+ years now an I just purchased several new TVshows that started in Sept 2013. In the past shows I have not yet watched had a green dot by them, but now this does not exist and i forget which show i have already w

I have been using apple tv for 2+ years and i just purchased several new shows that began in Sept 2013. In the past, episodes I have not yet watched were marked with a green dot, but now that dot is not there.

Wow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum. Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is. Apple is not here. It's users, like you.
If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off.

I have firefox 3.6 installed in my laptop but for past few days i have been unable to start it, I uninstalled firefox once and reinstalled it but nothing positive haapened.

I am using windows 7. As I mentioned in the question that firefox has stopped working for last few days though chrome is working fine but as i prefer firefox so i need help. I tried all sort of permutation like uninstalling and reinstalling it and then installing the other versions but nothing worked.

I have already tried removing firefox from my firewall. Even when I do that, my firewall doesn't detect firefox and prompt me to add it. And when I manually add it, it still doesn't work anyways. I've already tried the link as well, but it has been unhelpful. :/
I'm not sure if it matters, but a few weeks before this, I did download Microsoft Security Essentials.

I have been unable to upgrade for almost a year. The upgrade loads partially, but won't complete.

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