I have been unable to upgrade to the pro version from Export PDF...why?
Can anyone help me, as I am trying to upgrade to the Pro, and it keeps saying to contact support
Hi Kevin,
ExportPDF is an Adobe's online service and there is no link of upgrading Acrobat from ExportPDF service.
If you want to install and use Acrobat pro version, the you might purchase it as one-time purchase or as a subscription (annual/monthly).
Regards,
Anubha
Similar Messages
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I have been unable to download adobe acrobat pro, which I purchased on a month to month basis almost exactly 1 year ago, since I purchased it. I just received a renewal email and it had a link to download the program and for the first time when I clicked on the link it actually sent me to a page that had the icon to download now. I clicked on that, but when I went to open the file and start downloading after about 3 minutes into downloading it says an error had occurred. Can anyone help me?
I am a little worried. If you are an existing subscriber why would Adobe need you to download... I wonder if the message is a fake.
I'm not clear, if you've had it for a year, whether you need to download, or you are just following the email?
This page with the icon to download now. Was it a page on adobe.com ? -
I have been unable to connect to the iTunes store via my computer for the last few days. It is rather frustrating. Is something wrong?
Could you walk us through what happens (when you try to connect to the Store) in some more detail, please?
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pls have been having issues upgrading to the os 10.9. downloads encounter error when it gets to 955mb and starts over again….suggestions pls?
http://www.apple.com/support/mac/app-store/contact/
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i just installed unifi- i then bought a repeater uplink- TL-WA901ND- unfortunately i have been unable to connect/configure the settings to the repeater
Can you get any other wired client to access the Internet when plugged into the AirPort's LAN port? Just not your Win7 laptop? What IP addresses are being assigned to your laptop when connected?
I also tried Extending my wireless network using the Express, but get the error 10057 every time.
Sorry, but this won't work as the Apple routers basically can only extend other Apple routers. -
I recently purchased an iMac and found out that I can download OSX LIon for free, but have been unable to redeem on the Canadian site. According to their info Canadian systems should be eligible. How do I redeem this on the Canadian site?
Please read and follow the instructions at the Lion - Get up to date site. If you continue to have problems you can contact AppleCare (the number is in your owners manual or you can use the AppleCare Contact Info site.
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I was upgrading to the latest version of itunes, and my new ipad mini was connected to my computer at the same time, try to sync for the first time. The upgrade crashed part way through, and now itunes won't load and I get an error message saying MSVCR80.dll is missing. How do I do about reinstalling this file?
Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99792) -
I have been unable to upgrade for almost a year. The upgrade loads partially, but won't complete.
I'm on Mac OS 10.6.7, computer is about a year and a half old. I think I may have had one successful upgrade very early on, to 3.5.2. Every time I've tried to upgrade since then, it starts but won't complete. It's getting to the point where this has got to be upgraded, and I simply can't get it to move. I've noticed Firefox has been crashing, which it almost never used to do. Help!!
If you have problems with updating then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data. -
I have been unable to upgrade adobe flash player software.
I am using a recently purchase MacBook Air running Yosemite 10.10.1. Upon receiving a warning that I needed to upgrade Adobe Flash Player Software, I down loaded and installed the latest version several times. I still, however, continue to receive the "Need to Upgrade" message when trying to view online videos.
A genuine alert that Flash is outdated and blocked is shown on this page. Follow the instructions on the page in that case. Otherwise, the alert is fake and someone is trying to scam you into installing malware. If you see fake update alerts on more than one website, ask for instructions.
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I have spoken to my ISP (Sky) and they haven't got a clue.
I cannot connect to iTunes/AppStore on any of my 3 devices (iPhone/iPad/MacBook) when connected to my home broadband yet I have no issues over 3G on my iPhone.
I also cannot play YouTube videos on iPhone/iPad via the app or the website but have no issues on my MacBook. I have done all of the usual things like rebooted devices, reset network setting and all settings. I would restore but that isn't going to go so well if my MacBook won't talk to iTunes is it?
In all my years I have never had an issue like this before, it HAS to be down to my ISP right?
Any advice will be GREATLY appreciated, thanks.Thanks for the reply.
So far I have reset and rebooted my router, the firewall is as default, no blocked sites etc
Sky don't have a clue what I'm talking about so can't really help me.
Just don't get it :( -
Macbook Pro purchased prior to Feb, 2011
If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.
* http://kb.mozillazine.org/Profile_folder_-_Firefox -
Here's the diagnostic info, with serial numbers removed:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Inspiron 620
iTunes 11.1.2.32
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number xxx
Current user is an administrator.
The current local date and time is 2013-10-30 13:38:23.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
Plug-in Name: WhiteCap
Plug-in Loaded: Yes
Plug-in Version: 0.0.1
Plug-in File Version: Unknown
Plug-in Path: C:\Program Files (x86)\iTunes\Plug-ins\vis_WhiteCap.dll
The drive F: HL-DT-ST DVDRAM GE20LU10 Rev FE05 is a USB 1 device.
iPodService 11.1.2.32 (x64) is currently running.
iTunesHelper 11.1.2.32 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:xxxx
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {xxxx}
Description: Dell Wireless 1502 802.11b/g/n
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {xxxx}
Description: Realtek PCIe GBE Family Controller
IP Address: 192.168.0.103
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Wed Oct 30 12:39:21 2013
Lease Expires: Wed Nov 06 11:39:21 2013
DNS Servers: 192.168.0.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall. NB - Only McAfee Firewall is on. Control panel no longer gives access to Windows firewall
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2013-08-09 00:02:52.Can someone please respond to my request for support? I tried the provided correct answer at https://discussions.apple.com/message/11561783#11561783 but it did not work.
I also got a MSFT tech support person to remotely look at my machine, for what its worth, he said the registry file is fine and to contact Apple support.
Any help would be very much appreciated. -
No setup screen when first starting apple TV
Hey Docbarb2,
You should be able to change the language by either restoring your Apple TV with iTunes or change the language by following the steps in the second article. Take a look at the article below for more information to either get you back to square one or to at least a language that you know.
Apple TV (2nd and 3rd generation): Restoring your Apple TV
https://support.apple.com/en-us/HT202118
Change the language on your Apple TV
https://support.apple.com/en-us/HT202799
Take care,
-Norm G. -
I am on vodaphone and have been unable to connect to the internet
I am on vodaphone and need help accessin the internet
I experience a day of madness traying to ressolve this issue...tried:
wap.vodafone.uk; internet.vodafone.uk; internet etc... follow the forums etc.
trie the following it work for me:
settings, general, Network, Mobile Data Network -
APN: internet
Username: web
Password: web
go back to settings, then go to carrier: turn off automatic
the network selection list will appear, make take a few minutes...
tick vodafone uk (or whichever network you are on) go back to settings... turn phone off
Switch it on and wait a few minutes your internet from service provider will work.
It worked for me and i konw what a frustation it was to sort it.
thanks -
Firefox is my default browser and since the most recent Firefox update I have been unable to click through links I receive from Windows Live Email to the Firefox browser, but it works if my browser is set to IE9?? I have checked the defaults settings and both are fine, so Any explanations or ideas on how to solve this?
Take each of the following steps that you haven't already tried, until the problem is resolved.
Step 1
Restart the router. Many problems are solved that way.
Step 2
Change the name of the wireless network, if applicable, to eliminate any characters other than letters and digits. You do that on your router via its web page, if it's not an Apple device, or via AirPort Utility, if it is an Apple device.
Step 3
Run the Network Diagnostics assistant.
Step 4
Back up all data.
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Enter the name of your wireless network in the search box. You should have one or more "AirPort network password" items with that name. Make a note of the name and password, then delete all the items. Quit Keychain Access. Turn Wi-Fi off and then back on. Reconnect to the network.
Step 5
You may need to change other settings on the router. See the guidelines linked below:
Recommended settings for Wi-Fi routers and access points
Potential sources of interference
Step 6
Make a note of all your settings for Wi-Fi in the Network preference pane, then delete the connection from the connection list and recreate it with the same settings. You do this by clicking the plus-sign icon below the connection list, and selecting Wi-Fi as the interface in the sheet that opens. Select Join other network from the Network Name menu, then select your network. Enter the password when prompted and save it in the keychain.
Step 7
Reset the System Management Controller (SMC).
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