I have been uploading videos to Facebook with no problem. Now get a message that the user has opted out of FB platform. Videos will not upload.

I have been uploading videos to FaceBook for about a month now with no problems. Yesterday, I went to post another video and got this message "user has opted out of FaceBook Platform." I can still post photos from this computer as well as make regular written posts. All videos posted are 10-11 minutes in length.

I too have noticed that once i restored from iCloud. Pictures blurry and videos wont play!
Need help too!!

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I am having problems installing new software for my ipod i keep getting a message that the network has timed out. I have tried two different computers and networks what else can I do?

I am having problems installing new software for my ipod
I keep getting a message that the network has timed out.
I have tried two different computers and networks what else can I do?

Try temporarily disabling your firewall and anti virus software and try again...
See here for Connection Issues
http://support.apple.com/kb/TS1379
From Here
http://www.apple.com/support/itunes/troubleshooting/

I have updated my Apple ID and password, but am now getting a message that iCloud can't sync. On my iPod Touch, it still is showing up as my old Apple ID/email address.

I have updated my Apple ID and password, but am now getting a message that iCloud can't sync. On my iPod Touch, it still is showing up as my old Apple ID/email address.

Thanks! I found an earlier post making reference to deleting the account and then signing back in with the new info -- basically the same idea. Thanks for your help!

My iphone has rejected outgoing emails with the message that the servers has rejected my email address because it does not support relay??

My iphone has rejected all outgoing emails with the message that the server has rejected my mail and psted it to my outbox because my email address does not support relay??

Go into Settings>Mail, Contacts, Calendars>your account>Outgoing mail ServerSMTP>Primary Server then turn Server ON and fill in both User Name + Password under Outgoing Mail Server.

I have Mac OS X 10.4.11. I keep getting a message that QuickTime plug in is out of date. I've done software updates and this hasn't resolved them warning. Any suggestions?

I have Mac OS X 10.4.11 and use Firefox. I keep getting a message that QuickTime 7.6.6 plug in is out of date. I have done the software update and it shows no current updates available. Certain videos won't play and it says that this may make my computer vulnerable. Any suggestions?

La-MacMom wrote:
I have Mac OS X 10.4.11 and use Firefox. I keep getting a message that QuickTime 7.6.6 plug in is out of date.
Are you using the lastest version of Firefox for os 10.4.11? If you are, start using TenFourFox. Quicktime works just fine with that browser.

Have misplaced my photoshop elements 10 install disk and now getting a message that I need to reinstall the program. I got the application in dec 2013 as a gift. is there any way to contact adobe by phone to see if i can download it on line ??

I need to contact adobe by phone to see if i can download photoshop elements 10. I have lost my original disk and i am getting a message that i have to reinstall the application !

The installer is available from the Adobe website
http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
Download, install then enter your serial number.

I am having trouble with replacing my old Firefox version 3.6.3 with the new 9.0 version on my Macbook. I have it downloaded as a dmg file, but I keep getting a message that the opertion cannot be completed because the item Firefox is in use...HELP!

After having the issue with my photos being blocked on Facebook, I was told I needed to upgrade to the newest version of Firefox and that the version I am currently using (3.6.3) is no longer supported with security updates. I have tried to follow the steps in the upgrade process through Firefox itself, but have been unable to do it...I would love step by step instructions to walk me through it as I don't know what I am doing wrong.'''bold text'''

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
*Firefox 9.0.x: http://www.mozilla.org/en-US/firefox/all.html
*Trash the current Firefox application to do a clean (re-)install
*Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox

Every time I click on photoshop edit I get a message that the program has crashed. I' ve been using photoshop elements for two years and nothing on my computer has changed. My software was downloaded and I have no disk.

WHat can I do to make the program work as it has before?

Very Important, how much Free Space is on your Hard Drive first of all? Click on the Macintosh HD on the Desktop, then do a Get Info on it.
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
Do they launch OK while in Safe Mode?

TS1424 I keep getting a message that my ID has been disabled when trying to download an app. I have changed password I with apple. Any ideas what is wrong?

I keep getting a message that my ID has been disabled when trying to download an app. I have changed password with apple. Any ideas what is wrong?

If you've changed your password and it still shows disabled then try logging out of your account on the iPad by tapping on your id in Settings > iTunes & App Stores and then log back in and see if that 'refreshes' the account on it
If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

I have been working on the same numbers file for the past few weeks. The last time I opened it was 1 week ago. Today when I tried to open it I am unable and getting a message that the file is invalid and the index.xml file is missing.

I have been working on the same numbers file for the past few weeks. The last time I opened it was 1 week ago. Today when I tried to open it I am unable and getting a message that the file is invalid and the index.xml file is missing.

Hi Tracie,
I upgraded to Maverick OS X 10.9.5, numbers spreadsheet is saved. Upon re-opening, it appears to be frozen, a warning "file is invalid as index.xml file is missing". I checked, and the file is not "locked". This appears to occur only with using the new numbers app. When I open previous spreadsheets from old iWorks, no such problem occurs.
How did you resolve your problem?
Would appreciate any help here.
Thanks,
Deehay

TS3992 i have the message that the ipad has not been backed up successfully in 2 weeks, but can not get past the message to use the Ipad

I am trying to unlock my ipad with the message that the ipad has not been backed up successfully in 2 weeks, but can not get past this screen. I have plugged it in, it is connected to the internet, but will not back up or do anything else. What can I do?

Welcome to the Apple Support Communities
Hold Sleep and Home buttons until the iPad restarts, so you will be able to use your iPad

Regarding iMessage, when i want to send text to a person in my contacts app, i've been getting a message saying the number has not been registered with iMessage. How can one fix this problem?

Regarding iMessage, when i want to send text to a person in my contacts app, i've been getting a message saying the number has not been registered with iMessage. How can one fix this problem? It works on the iPhone.

It takes two to tango, maybe it's your recipient that has weak Internet/Cellular connections.

I bought a used iPhone on ebay. when I try to activate it, I get a message that the owner needs to sign in to the device with their appleID and password. I have no way of knowing who the owner is. How can I get around this?

I bought a used iPhone on ebay. when I try to activate it, I get a message that the owner needs to sign in to the device with their appleID and password. I have no way of knowing who the owner is. How can I get around this?

Check the eBay listing. Did it state the device was Activation Locked? If not, then make a claim as Meg stated and get a refund. You will not be able to activate the phone and no one can help you contact the owner, unless that is the person that sold the device. If they cannot remove the phone from their account because it is not theirs, then refund is your route. Even Apple cannot assist with locating the previous owner.

HT3593 I have a OS X 10.4.11 and my new iphone 4 will not sync with it. I get a message that says i need a 10.5 or higher. what can I do?

I have a OS X 10.4.11 and my new iphone 4 will not sync with it. I get a message that says i need a 10.5 or higher. what can I do?

Hi
I have exactly the same problem.
My computer seems to match the Leopard 10.5 system requirements as follows:
Hardware Overview:
Machine Name:        iMac G5
Machine Model:        PowerMac8,2
CPU Type:                  PowerPC G5 (3.0)
Number Of CPUs:        1
CPU Speed:                  1.8 GHz
L2 Cache (per CPU):    512 KB
Memory:                       512 MB
Bus Speed:                  600 MHz
Boot ROM Version:    5.2.5f1
Serial Number:
What do I do next to upgrade the system from OS X 10.4.11?
Thanks
Theresa

HT1491 Hi - I am trying to change my payment information but I keep getting the message that my session has timed out. I have turned my phone off but that doesn't seem to help.

Hi - I am trying to change my payment information but I keep getting the message that my session has timed out. I have turned my phone off but that doesn't seem to help.
Does anyone know what I need to do?
Thanks. :-)

What are the exact error codes that are appearing when trying to update?
Have the steps for troubleshooting those errors as listed in the article from which the question was posted been tried?

I have been uploading videos to Facebook with no problem. Now get a message that the user has opted out of FB platform. Videos will not upload.

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