I have been using a free trial of photoshop cc and my computer crashed. Now it says up to date, but the program is not installed anymore. How can I re install it? I already uninstalled creative cloud and re installed it, but the same issue occurs.

I have been using a free trial of Photoshop cc and my computer crashed. Now it says up to date, but the program is not installed anymore. How can I re install it? I already uninstalled creative cloud and re installed it, but the same issue occurs.

Hi dmomoney24 ,
Kindly refer : CC desktop lists applications as "Up to Date" when not installed.
Please revert if the problem persists.
Thanks,
Atul Saini

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Hi, I have a problem wih Photoshop. I am trying to press the buttons but they don't work at all. Also the program are not closed. How can i fix this? FYI, Illustrater is working normally.

Hi, I have a problem wih Photoshop. I am trying to press the buttons but they don't work at all. Also the program are not closed. How can i fix this? FYI, Illustrater is working normally.

You have not provided any useful technical information like system specs, error messages or whatever. We don't even know your exact product version.
Mylenium

When Firefox is opened, nothing shows up but a black screen and the program is not responding. How can I repair this?

When Firefox is opened, nothing shows up but a black screen and the program is not responding. How can I repair this?
== User Agent ==
Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.99 Safari/533.4

That issue can be caused by an extension that isn't working properly.
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode

Trying to upgrade to V.8, cannot open Firefox. Have uninstalled, loaded 8 again then 7 , 9 and finally 6. The program will not run. Operating Windows 7. When I try to uninstall, I am asked to 'close Firefox' but it isn't open ( Task Manager confirms).

Firefox 8 won't open. The Windows 'wheel' which indicates a program is opening spins for about 5 seconds and then stops and nothing happens. I have spent several hours uninstalling and then loading different versions but still the same thing happens. I frequently switch off and restart the computer but nothing happens. I have changed the Windows firewall to allow Firefox, again nothing happens.

In the task manager, are you looking at Processes? That is where you find Firefox listed when you see no interface, not in Applications.
This page might have some useful information about that problem.
* http://kb.mozillazine.org/Profile_in_use

I am a CC subscriber and trying to update lr5.7 and I am told to got to my CC folder and click on install. The problem is, LR is not in my file. I guess I have been using my original lr that I bought years ago. What now? How do i get lr into the CC file?

I am a CC subscriber and trying to update lr5.7 and I am told to got to my CC folder and click on install. The problem is, LR is not in my file. I guess I have been using my original lr that I bought years ago. What now? How do i get lr into the CC file?

Gary116 please remove and reinstall Lightroom by following the steps listed in CC desktop lists applications as "Up to Date" when not installed. The version of Photoshop Lightroom available through the Creative Cloud Desktop application supports your Creative Cloud Membership.

Trial version of AcrobatXI uninstalled, Creative Cloud thinks it installed?

How can I install Acrobat XI when Creative Cloud says it is up to date and already installed?
I uninstalled it prior to purchasing and installing Creative Cloud on the recommendation of customer service.
CC will not let me install Acrobat now?

That is interesting. After a couple of tries deactivating and uninstalling then reinstalling Creative Cloud with no success, I tried the following:
I uninstalled Creative Cloud and any Adobe remnants. I logged out of my account, shut down the computer and restarted logging on to the Adobe website. I tried to download the trial of Acrobat XI, it wouldn't let me install in the applications folder but would let me install it on my main computer folder. I installed it, the app showed up in the Applications folder I then logged into my Adobe account and installed Creative Cloud. It all worked. That was the only way I could get the Acrobat XI application on the computer.
Adobe XI shows installed and up to date and it allowed me to install Light Box and other Adobe apps as well. Adobe XI when opened makes no reference to a "trial version". It works like it is supposed to and I'm hoping it continues. 5 days and all is well so far.
jerryma

For accident I uninstall creative cloud and now I want to installed again and it appears error code 86 what can I do know?

For accident I uninstall creative cloud and now I want to installed again and it appears error code 86 what can I do know?

Belen Ochoa where are you receiving Error 86? During the installation process for the Creative Cloud Desktop application? If so which software firewall are you utilizing?

I am actually using a free trial of photoshop cc and the contact sheet option does not work-?

i am actually using a free trial of photoshop cc and the contact sheet option does not work...

Hi dmomoney24 ,
Kindly refer : CC desktop lists applications as "Up to Date" when not installed.
Please revert if the problem persists.
Thanks,
Atul Saini

How can I change my Acrobat subscription to a creative cloud subscription student and teacher

How can I change my Acrobat subscription to a creative cloud student and teacher Membership?
Robert

You need to get the Acrobat Subscription cancelled and purchase the new subscription of full creative cloud.
Contact Adobe Support for further details :-
http://www.adobe.com/support/chat/ivrchat.html
http://helpx.adobe.com/contact.html

I have photos on my iphone 4 that i'm trying to transfer to iphoto. The problem is when I plug the phone in, it only wants to transfer the new photos, not all. How can I take all the photos off my phone and put them into iphoto?

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To see all the photos on the phone, including photos that have already been imported into iPhoto, deselect the "Hide Photos Already Imported" checkbox. If the camera contains photos that have already been imported into iPhoto, those photos are hidden by default.

I have a DVD Acrobat Pro 9. I upgraded laptops and trying to install but the DVD is not readable. How can I get a new DVD or Download Acrobat Pro 1. The product is registered and I have the serial number. PS: Contacting Adobe on this issue is impossible..

I have a DVD Acrobat Pro 9. I upgraded laptops and trying to install but the DVD is not readable. How can I get a new DVD or Download Acrobat Pro 1. The product is registered and I have the serial number. PS: Contacting Adobe on this issue is impossible... direct support stinks.

Download AA 9 Pro from http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html. Make a new backup for your archive. You might also take the DVD to your library to see if it is a drive problem. You might also carefully clean the DVD with water and soap (do not use anything that would scratch the surface or you have destroyed it for sure) and see if that solves the problem. This is particularly an issue if you have finger prints or other crud on the DVD. However, it could also be a bad drive as I mentioned. Hopefully the download solves your problem in any case (I would backup the download to CD and/or backup HD).

How can i change from my single app to creative cloud membership? the 'switch plan' doesn't appear in my account?

how can i change from my single app to creative cloud membership? the 'switch plan' doesn't appear in my account?

Locking this discussion. Please see my response at how can i get some help to cancel my single app month to month and/or upgrade to full creative cloud membership? please don't tell me to follow the guidelines because i've tried several times but the options to 'switch plan' or cancel plan' are not availa.
John T Smith please feel free to also reference this discussion. I believe it partly explains the frustration individuals face when attempting to cancel their membership.

I have multiple apple ids was backing up everything to iCloud from iPhone 5. I just bought iPhone 6 and perform a iCloud restore. I received a message that all files did not restore. How can I restore apps, files manually?

I have multiple apple ids was backing up everything to iCloud from iPhone 5. I just bought iPhone 6 and perform a iCloud restore. I received a message that all files did not restore. How can I restore apps, files manually?

Yes - I connected my phone to my computer / Itunes and went into the apps section, but from there I have no idea how to manage the push notifications. I even tryied going into itunes that is installed on my phone. I still cannot find anyplace to manage these popups. I have also gone into settings - notifiations - and tried turning all notifications for these apps all off but that didnt work either. Any guidance is MUCH appreciated - Im not sure where to go from here.

TS1398 my iphone 4s has stopped access to wi-fi and I cant turn the wifi from off to on. how can i reset this? i already tried the reset setting

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When uploading my formatted resume to my Apple Jobs profile, I am always presented with a c:\fakepath message and the resume does not upload. How can I rectify this?

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Add this one to the list of thinks that don't work on the Apple Job Board. It looks like Apple is using ADP's VE (Virtual Edge) technology to run this system, and I've been stupified by the number of features that are just broken, or so poorly thought out by ADP as to be unusable, (certainly for webkit and mozilla browsers at least: I didn't bother checking IE.)
Here are a few highlights:
"My Job List", list of jobs applied for, seems to max out at three. You can apply for more than that, but you can only see the first three.
"Search Using Your Resume" feature yields few or no results, even when the pasted text contains only common, exactly matched words like 'Design' or 'Engineer'.
The missing resume upload, described in this thread.
"My Job Agent" seems to never flag anything, at least it hasn't ever for me despite pretty loose criteria.
Agent's created using "My Job Agent" eventually just disappear, which is fine because they don't seem to work.
When updating a profile, acknowledging the 'Terms' happens twice in a row.
Job seekers can only supply one cover letter despite being able apply for several jobs.
Pagination for search results only appears at the top of the page, so it's necessary to scroll down through each page, then up to the top again to proceed to the next page.
Well, I'm sure there are others, but you get the idea. I hope the Apple folks can fix this, (or twist ADP's arm to fix it,) so it better represents the quality of experience that Apple is so respected for consistently delivering.

I have been using a free trial of photoshop cc and my computer crashed. Now it says up to date, but the program is not installed anymore. How can I re install it? I already uninstalled creative cloud and re installed it, but the same issue occurs.

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