I have been waiting almost 24 hours for my SIM to be activated.

Hello, I have been waiting almost 24 hours for my SIM to be activated. When I went in store, they said that as I am an existing customer it should only take a few hours to swap my number over to my new sim card. I have been on the website to try and activate it but it says it sends a text to your old sim. The screen on my old phone is completely unresponsive and therefore I am unable to do anything on it, including reading my texts. Should I leave it til after the 24 hour deadline before calling customer services? I am at work until 9pm this evening and all day tomorrow so am worried I will not get this resolved until Thursday and I use my phone for work so need it working. I also have to travel a long distance to get there and am worried about there being a problem and not having any way of contacting anyone without my phone. Help

Hi ,
If the store activated your new sim then you will not have to use the online activation form.
If you still have no service on the new sim after 24 hours please get in touch with customer service.
Click here for contact details.
Thanks
James

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