I have been working with adobe (case

I have been working with adobe (case #0213942809) to provide the information I need to get the serial number for my purchase in 2013 of Photoshop11. I now have the information but I do not know where to send it. Can you give me that information?

Thanks for your suggestions. I only found one patch to apply:
Adobe RoboHelp 7.0.1 - English, French, German, and Japanese
REgarding item 40 on your Snippets, when I atempt to open RoboHelp for Word, I get an error mesage that reads RoboHElp explorer is unable to start Word. I have uninstalled RoboHelp X5 and the upgrade to RoboHelp 7 and reinstalled both. Also had IT provide me with a new profile. Unfortunately, these steps did not resolve the issue of being unable to open xpj files.
Yes, Clownfish project and the project I am attempting to open are on my local drive not on a network drive.
When trying to open the hhp file, I get the following error message:
error message when uninstalling and reinstalling and trying to create a new project:
error when deleted xpj and cpd files and attempting to edit the hhp file

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Since downloading Yosmite on my MAC I have not been able to download photos to LR 5. Error message: "the following files were not imported because they could not be read (335).I have been working with several forums and have dtried going into preference

LR 5 - using it on a MAC-
Error message: "the following files were not imported because they could not be read (335).
I have been working with several forums and have tried all recommendations and none have worked.
I have tried reloading new LR 5 - and it worked for a short time and then stopped.
Very frustrated that I cannot talk with someone at Adobe.
The folks that have made recommendations are great but once their suggestions dont work they drop the link,
Is there someone or someplace I can take my computer to fix this issue.
It seems to be a problem between LR and Yosemite.

The permissions have been changed on the destination folder where the photos are to be copied into.
You must make sure that the permissions are set to Read and Write.
Or perhaps the destination folder has been changed accidentally to something else, and you need to change it back to whatever it used to be.

RE case number 185479759 which was closed today (thought problem was fixed but still persists). LR keeps crashing and no one seems to be able to figure out why. Am getting really frustrated here as I have been dealing with this with Adobe for several days

Come on now, how many times do I have to type the above question. I need help getting my LR5 to work. It keeps crashing. Have been working with Adobe for this problem for several days now and still no resolution.

You're not talking to Adobe here - this is a user-to-user forum.
If you want help here, you'll need to explain exactly what the problem is, and include details like your OS, your camera, what you're doing when the crash happens, etc.
FAQ: What information should I provide when posting, or What do you need to know to solve my issue?

Working with Adobe Muse and BC?

Hi there,
I have been working with Adobe muse for a little bit now and I am wanting to take my website to the next level. I am specifically looking at the webCommerce Business Catalyst package. I just want to know how hard it is to embed things like an interactive calendar, a login section for members, an eCommerce shop, etc. Do you need to be a wiz at coding or can you get by using just the absolute basics? I want to be able to design the buttons myself and lay the things out in muse, is this possible or do you need to do everything by code?
Thanks,
Leo

Hi again,
So I've worked out how to get a secure zone (login page) within my Adobe Muse site.
I now want to know if its possible for me to integrate separate CRM system into each of the individuals/users secure zone.
My company uses a CRM system (not BC) which allows me to produce HTML forms which are custom to our sales advisors, so a sales advisor can fill in a form and then we get an alert to follow up this lead which they have given us. I want to embed each of these custom HTLM forms into each different users secure zone. I hope this makes sense?
So if someone has a secure zone/login page for my website can I personalise what they see on that page e.g. so each different user will see a different thing?
Thanks a lot!
Leo

I am attempting to upgrade from Adobe Premier Elements 9 to Adobe Premier Elements 13 after using 13's trial version for a few weeks. I am unable to find where and how to do this without losing the project I have been working on. Please help?

I am attempting to upgrade from Adobe Premier Elements 9 to Adobe Premier Elements 13 after using 13's trial version for a few weeks. I am unable to find where and how to do this without losing the project I have been working on. Please help?

Vere Clarke
Premiere Elements 9.0/9.0.1 and Premiere Elements 13 are standalone products.
So, you can have both on the same computer, but only open one for your work.
The classical recommendation is to finish a project in the version in which it was created since there
is no guarantee that a project from an earlier version will open in the later version. Probably will, but
no guarantees. And, when you do explore this, do it from a copy of the earlier version project. Once you
take the earlier version project into a later version one, you cannot go back to edit the later version edited
project in the earlier version program.
If you have both versions (9 and 13) on the same computer and you have not moved, deleted, renamed any of the version 9's files/folders,
right click the saved closed Premiere Elements 9.0/9.0.1 project file, select Open With, and then Adobe Premiere Elements 13.
(Your 9.0/9.0.1 saved closed project file should be found in Libraries/Documents/Adobe/Premiere Elements/9.0.)
Please review and consider. If any questions or need clarification, please do not hesitate to let me know.
Thank you.
ATR

I connected my external hard drive to my new imac to put all of the information from my macbook onto it. i have been working on the macbook now and want to reconnect the external hard drive so my imac is updated with the work. How is that done?

I connected my external hard drive to my new imac to put all of the information from my macbook onto it. I have been working on the macbook now and want to reconnect the external hard drive so my imac is updated with the work. How is that done? or is it possible?

As I said, I don't use Time Machine, so it'd be best to wait for an "expert" answer, but, with my very limited knowledge, I'd say: probably not - so, for now, I'd suggest you read up on Time Machine:
http://web.me.com/pondini/Time_Machine/Home.html
http://support.apple.com/kb/index?page=search&src=support_site.home.search&local e=en_US&q=time%20machine
And, you might be attracting more knowledgeable answers if you were to post this question in the Time Machine Forum (part of the Snow Leopard forums).

HT1665 I have the iPhone 4S and would like to purchase docking device6. I have the Otter Box Camo case and would like to know which dock will work with the case ON. Thank you.

I have the iPhone 4S and would like to purchase a docking device. I have the Otter Box Camo case and would like to know which dock will work with the
case ON. Thank you.

it might be better to contact otterbox to find out from them what they made it compatible with.

I have been working on a book and have 418 photos already in my book. All of a sudden I cannot access the book format to see the multiple view, spread view, or single view. I can no longer see my book although I still see the collection with 418 photos

I have been working on a book and have 418 photos already in my book. All of a sudden I cannot access the book module and clicking on the multiple view, spread view, or single view does not take me back to the book I have been working on. I can no longer see my book although I still see the collection with 418 photos under collections. What I do see is a blank template for a new book and I can't find the unfinished book I started with 418 photos. It is like the new empty template is somehow covering it up. How do I get back to the book I have been working on?

Is it possible you mistakenly clicked on a [Clear Layout] button?
But a great hint is- Always click on the [Create a Saved Book] button, early in your new book design.
Then you have a permanent link to the book in the Collections panel. (In addition to the standard collection of your selected images)
Note: a Book Collection shows an icon that looks like a book.
Every time you come back to edit the book, open the Book Module by clicking on the white arrow that appears on the end of your Book Collection title. (The title as saved)
Re-opening a book without using the "Saved Book" option can have unpredictable results.
A "Book" Collection is like a "Smart Collection" because anything you do to the book design, change pages, change images, etc, is automatically updated in the Saved Book collection.

I am working with ADOBE "Classroom in a Book," with a supplied DVD. I have downloaded all the lessons, and in Lesson 5 I am able to find only (05A) but not 05B, 05C, 05D, and 05E. My disc seems not to have those...only 05A. I need your help?.

QUESTION: I am working with ADOBE 'Classroom in a Book" with the supplied DVD. I have copied all t he Lessons to my hard drive, and have completed Lessons 1-4. However, in LESSON 5, my disc shows me ONLY one of t he 5 examples shown in the book. I see ONLY "05a," BUT not the following which are in the book: 05B, 05C, 05D, and 05E. I need help to work with lesson #5.

See who published the book and contact that web site. There should be a place to download files pertaining to the book.

I have internet explorer and having problems on working with adobe on internet explorer. i want to stay with internet explorer and use adobe that i think is with Google. i can't work on line with adobe either because I am not with adobe.What do I do to k

Need to know how I stay on internet explorer and still be able to use adobe. I have tried everything and nothing seems to work online or offline. help!!!

Help me to how I can work with adobe on internet explorer. I also can not download online with adobe. What do I do?

Why I can't open google maps on Safari? Everything have been working normally with my computer. But this problem with google maps I can't fix

Why I can't open google maps on Safari? Everything have been working normally with my computer. But this problem with google maps I can't fix

Do you have an example? I develop Google maps for Web pages and haven't had problem with Safari and its extensions, only FF which I took out all the addons and plug-ins, but it wouldn't surprise if the Google map code doesn't display the map or information for the map or doesn't work with newer versions of Safari.

HT5316 I've been working with Mainstage 2.1.3 and have experienced concerts crashing immediately after loading. I'm not installing Mainstage 2.2.2 to see if that helps alleviate the issue. My question is: should I uninstall Mainstage 2.1.3 now?

Hi all,
I've been working with Mainstage 2.1.3 and have experienced concerts crashing immediately after loading. In an attempt to solve crash issue, I've installed Mainstage 2.2.2 to see if that helps alleviate the issue. My question is: should I uninstall Mainstage 2.1.3 now in order to save memory?
thanks,
korriefromca

Hi
korriefromca wrote:
My question is: should I uninstall Mainstage 2.1.3 now in order to save memory?
You would only save about 500MB by deleting MS 2.1.3. You may find it useful to keep the application, or perhaps to make a zip and then delete the original
CCT

I have a problem with Adobe Creative Cluod. Basically after installing the application when I open it I do not charge adobe products but remains all white screen. I tried to uninstall it and install it several times but it does not work. What should I do

I have a problem with Adobe Creative Cluod. Basically after installing the application when I open it I do not charge adobe products but remains all white screen. I tried to uninstall it and install it several times but it does not work.
What should I do?

Hi Anto2211,
Please follow the thread: Black screen CC where this issue is already discussed and resolved.
Let me know for any further query.
Thanks,
Ratandeep Arora

We are using CS 5.5. If I update to OS 10.9 can I download the latest version of Adobe Drive and have it work with CS 5.5?

We are using CS 5.5. If I update to OS 10.9 can I download the latest version of Adobe Drive and have it work with CS 5.5?

For older Macs that aren't supported in Firefox 4.0, try TenFourFox for PowerPC's running Mac 10.4.11 & 10.5.8 . <br />
http://www.floodgap.com/software/tenfourfox/
Or you can revert to 3.6.16. <br />
http://www.mozilla.com/en-US/firefox/all-older.html

Artifacts and corruption on Photoshop CC files that have been worked on a lot

I'm having the problem below when working on a Photoshop file created with Adobe Photoshop CC. I have had this issue on 2 different machines and 2 versions of photoshop, working from my hard drive. This is what I get:
As you can see it's totally messed up my photoshop file and when I export out (as a JPEG/PNG etc) it still has the artifacts. I have now had this with 2 different retina Macbook Pros running 2 versions of CC. I've never had this before and have used CS5 for years with no issues and I'm not using a network so I'm thinking it's something to do with CC. Here's when it usually occurs:
- When I have been working on a file a lot, these are mocks for clients and it tends to be happening on the homepage (which has had the most iterations)
- Seems to be connected to smart layers (but not exclusively), when I try and mask with a smart layer I'll get strange banding and some of the text will render with obscure colouring
- It also affects the layers, text layers that cover small areas of the canvas are selectable from nowhere near and they obscure other layers
- I can click into text layers and update the colour and sometimes that will fix them and they re-render normally
- It seems to degrade the more I work on it, the first thing will be small lines, then the layers will obscure other layers (for no obvious reason when trying to select them) and then the colour banding will appear
At the moment is causing me a bit of a headache and I can't see how to get this PSD back without recreating the entire design.
Can someone please help....

Seems strange that I would get the same problem on 2 different macs with the same results. Is there anyway of finding out if it is the ram/hd before splashing out on either fixing it or getting a new Mac? Also like I said I never had this problem with CS5, which I used on one of the macs before I upgraded. I've got a feeling if I take this problem to the Apple store they are probably going to say it's the software and not the hardware.

I have been working with adobe (case

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