I have BIS but can't send/receive email, surf with internet browser
i have BB Curve 8520. My BIS was running smoothly (sending and receiving emails real time and surfing the net through BIS), until i noticed when i tried to reply to an email that came in, it won't send. i noticed that it's fluctuating. i was able to send the email after a few minutes... then a few minutes later, i received a replied email from my friend, and when i tried to send my reply, i wasn't able to. also, i can't surf using the browser with the "internet browser" as default. i tried using my wifi and then suddenly all my emails started coming in, all emails that were not able to go through hours ago. my big question was why do i need to turn on wifi just to receive emails. but since i had my BIS for 2 months now, i can send and receive emails and surf through BIS itself without turning on the wifi. also, i can't use any of my apps like facebook, twitter, yahoo messenger, etc. They used to work fine with BIS... but now, i have to turn on the wifi connection, so i could log in with them. aren't these supposed to be running through BIS only?
I have GPRS on top, not gprs.
so, i wiped out my BB and deleted all third party apps. when this was done, i received emails telling me "Your handheld has been registered with the wireless network" and even got "Activation Server" emails telling me that the emails that i have previously set up are now up and running. so i thought my BB is now ok.. i tried surfing, it was okay. after like about 5 minutes, it was down again. tried sending email but can't... i turned on the wifi and boom! the emails started coming in again.
i have the Host Routing Tables and my Service Books in my BB. I have GPRS (not gprs) on top which means i have active BIS. i have registered my HRTs several times... and resending my service books... same thing...
-My carrier has not reported any data outage.
- I'm in an area where I've had RIM data services (for months now). It has always been working well. I've never really had any problems with my BIS until 4 days ago when it just suddenly stopped sending/receiving emails, surfing through internet browser, using facebook, twitter, ym apps, etc..
-the big mystery is when i turn on the wifi, the emails suddenly go through and i can send emails. i can open apps that used to only run on BIS. this is ok i guess, but i could never do any of these if i'm not connected to wifi.
-i've read somewhere that it may be some application error or something, so I've wiped out my BB thrice now, deleted all third party apps, everything is clean i guess, but still I end up with the same problem.
-i updated my OS, same problem.. wiped it out... used BBSAK, reinstalled OS... same thing...
can you help me out with this? i have tried battery pull, wipe out and OS reinstallation lots of times but same problem happens...
Hi tarifiq and welcome to the BlackBerry Support Community Forums!
Can you send me a private message with your PIN so I can check this out for you?
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!
Similar Messages
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I have BIS but can't surf, send/receive email, use apps
i have BB Curve 8520. My BIS was running smoothly (sending and receiving emails real time and surfing the net through BIS), until i noticed when i tried to reply to an email that came in, it won't send. i noticed that it's fluctuating. i was able to send the email after a few minutes... then a few minutes later, i received a replied email from my friend, and when i tried to send my reply, i wasn't able to. also, i can't surf using the browser with the "internet browser" as default. i tried using my wifi and then suddenly all my emails started coming in, all emails that were not able to go through hours ago. my big question was why do i need to turn on wifi just to receive emails. but since i had my BIS for 2 months now, i can send and receive emails and surf through BIS itself without turning on the wifi. also, i can't use any of my apps like facebook, twitter, yahoo messenger, etc. They used to work fine with BIS... but now, i have to turn on the wifi connection, so i could log in with them. aren't these supposed to be running through BIS only?
I have GPRS on top, not gprs. my carrier says i have active data plan/BIS. but under Services Status..it says Blackberry Internet Service: Connection: not connected...
so, i wiped out my BB and deleted all third party apps. when this was done, i received emails telling me "Your handheld has been registered with the wireless network" and even got "Activation Server" emails telling me that the emails that i have previously set up are now up and running. so i thought my BB is now ok.. i tried surfing, it was okay. after like about 5 minutes, it was down again. tried sending email but can't... i turned on the wifi and boom! the emails started coming in again.i have the Host Routing Tables and my Service Books in my BB. I have GPRS (not gprs) on top which means i have active BIS. i have registered my HRTs several times... and resending my service books... same thing...
the big mystery is when i turn on the wifi, the emails suddenly go through and i can send emails. i can open apps that used to only run on BIS. this is ok i guess, but i could never do any of these if i'm not connected to wifi.
my sister and i have the same BB... i removed my sim and inserted it to her BB and the BIS worked fine... i was able to surf and use apps.. but when i put my sim back on my phone, the problem still exists. i even used a different sim card that is also subscribed to BIS/data plan, and it still has the same problem... my guess is my carrier is right that my data plan is working ok and that my handheld itself has the problem...
i updated my OS, same problem.. wiped it out... used BBSAK, reinstalled OS... numerous battery pulls... same thing... i can receive the HRTs and service books, but after that can't do anything else like i used to... (send/receive emails, use apps like facebook, twitter, ym, etc., can't surf with internet browser - except when wifi is on everything else work fine even emails and apps)..
i would really appreciate your help guys.. thanks!Hi tarifiq and welcome to the BlackBerry Support Community Forums!
Can you send me a private message with your PIN so I can check this out for you?
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)! -
I am having trouble with my wife's new iPhone 5s. She can receive her telus email but can not send any email what did I do wrong in setting up her account on her iPhone? I tried to just copy the info from her old iPhone.
The sending of email is accomplished via the SMTP server. Take a moment to get back into Settings>Mail, contacts, calendars and select the account. Go to the SMTP server and check to make sure that username and password are entered in all of the appropriate places. If you cannot get it to work after trying to just change those settings, remove the account from the phone and recreate it. When recreating, make sure you enter the username and password in every location, even if the phone says optional. Make sure you have the settings from either the email provider or from the other device. Make sure that SSL is on or off as necessary.
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Suddenly can't send/receive emails
Suddenly I can't send/receive emails. I have tried deleting the account; turning phone off then on; re-entering account. It verifies then when I save it says it cannot get mail. I can go onto webpage via safari, and also still work emails on my computer. Please help
# What version of Thunderbird are you using?
# Are you using IMAP or POP?
# Do you have any anti-virus software running? If so, try running with it disabled.
# Try running without add-ons. Help -> Restart with add-ons disabled.
# go to Help -> Troubleshooting Information -> Copy text to clipboard; then in this question in this forum, right click in the Reply box and select paste. All info will be pasted. Then click 'Post Reply'. -
Receive but can't send Centurylink email
Any ideas to help? I have two Centurylink email accounts. About a month ago, my iPhone stopped sending mail through my Centurylink smtp. Now, I can receive Centurylink mail but can't send mail or reply from either account on either my iPhone or iPad. I have talked to CL several times and they have walked me through the screens but to no avail. I am not experiencing difficulty with my Gmail, Hotmail or Mac mail on the mobile devices. Should be a solution without having to install a special piece of software.
The first message means you cannot log into the SMTP server. For whatever reason, it is showing this error regarding the username and password. It could have something to do with the fact that you have more than one CL account. We'll check that later.
The second one has to do with a different SMTP error, and that sounds like it is hitting the wrong port, even though you are saying you have corrected to their recommended port. Many ISP email providers will not let you send mail through their SMTP server when not on their network, such as connected by the computer or on your wi-fi at home, unless you can be authenticated. This has something to do normally with the SSL setting and how you are authenticated.
Also, when deleting and adding similar accounts back to the phone, it can also keep/carryover SMTP settings. If you go into Settings>Mail, Contacts, Calendars>tap on the primary account, hoiw many SMTP servers are listed there? There might be a primary and there could also be Other SMTP servers. This may be where your problem lies. Check the settings in the Primary Server. Because you have two accounts, and they of course, have different username and passwords, they could be causing conflict as to which SMTP server is checked there. See if the correct SMTP server is serving the correct account. You can make adjustments in each account area.
We can work from there. -
Can't send receive email from Yahoo account or send from .mac account
On 5/1, when launching Mail, it asked me to update to new settings or use old settings. I should have kept the old settings. Instead, I had to set up all of my email accounts again. Everything is working except receiving mail from my Yahoo account. Also, I can receive mail from my .mac account, but can't send from it. These accounts are working fine on my iPhone. Is there a way to restore old email settings? Anyone else having this problem?
Hi Jeffrey,
Not certain, but this can fix myriad Mail problems...
Safe Boot from the HD, (holding Shift key down at bootup), it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, then move these folder & file to the Desktop.
Move this Folder to the Desktop...
/Users/YourUserName/Library/Caches/Mail/
Move this file to the Desktop...
/Users/YourUserName/Library/Mail/Envelope Index
Reboot.
Is there a way to restore old email settings?
Only with a backup or Manually redoing it/them, which may or may not lose the mail you have. -
I have today moved from Windows Mobile device to BB Z10 and am hvaing difficutlies as cannot send/receive emails or browse when connected to work WiFi and only works via mobile network. WiFi works absolutely fine with all other devices including my previous Windows mobile but am concerned that nothing works when I connect to work WiFi as trying to keep data usage to a minimum.
Emails are coming in via Exchange Activesync in case that makes a difference and was only able to get that working when turned WiFi off when setting up as well.
Please help as mobile signal poor at home and have to rely on WiFi connections to get emails and essential i get them as cover a security support queue.........Hello michellef,
Thank you for your question.
Have you attempted connecting to a different Wi-Fi network as a test?
The following post from our Inside BlackBerry Help Blog may assist you with troubleshooting the issue:
http://helpblog.blackberry.com/2013/02/wi-fi-connectivity-issues/
Let us know if this helps!
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)! -
Can't send/receive emails outside of US
During travel overseas, I could get internet access and see online web pages, etc on my ipad 2 and iphone 4S, but could not send or receive emails on my icloud account.....others around me were using their iphones/ipads without problems. As soon as I re-entered the US at LAX, things were back to normal. No settings were changed during the trip except to turn off data roaming....one message showed up ..."could not connect to the server..." or something to that effect...can't figure out why the problem kicked in outside of the country only, in multiple locations, while others were able to use their devices without problems. Thx.
Did you try logging into my.tmobile.com and re-verifying your BIS settings?
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.
Get busy living, or get busy dying.
http://blog.port3101.org/hdawg/ -
I can not send/receive email via Icloud
mail on icloud is not working anymore only on imac not ipad
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thxGo to System Preferences>iCloud, turn Mail off, restart your Mac and turn Mail back on.
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I started this about a year ago, and I thought it was working, but last month, he was able to go over his text limit and my bill ended up being much more than it should have been. I looked at the line items, and yes, there was a significant additional charge for his extra texts.
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Hi there, I have been having trouble sending emails from my yahoo account on my iMac. Receiving emails is fine but can't send any email out. Not sure how to reconfigure my outgoing server to make this work. I am running an OS Lion. Please advise.
This may help
This may help
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Why is my texting using data? When I have data turned off I can't send/receive. Texting is "unlimited" but it's using up all my data- help!
Texting longer text messages or any media (pictures/video/sound etc) being sent requires data to be active. However, it does not count against your data caps.
Since you have an iPhone, you must also be aware of the difference between iMessage and SMS Text messages. The iPhone, by default, will send an iMessage when sending another text message to anyone else with an iPhone, iTouch, or iPad. This does use your data if you are not connected to wifi. In Settings, you can turn iMessage off, and then all of your texts will go through Verizon.
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