I have both Photoshop Elements 5 and 12. I need to keep using both versions. However when I try to work in Photoshop 5, I get the messsage that "Your photoshop Elements user name, organisaztion or serial number is missing or invalid.

The application then closes and I seem to be going in circles.
What do I need to do to continue to have access to my catalogs in Photoshop 5 ( of which I have several) and created over 9 years
Your advice please.
Suz

Following the instructions I have been able to find out the epic number on my old machine. Thank you for your advice.
However as I am using windows 8.1, I have been unable to get to the second step. I have tried to search using key words such as 'Epic serial' or 'registry editor' but have drawn a blank.
Where to next?
Suz

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I have downloaded Photoshop elements 5.0 to a new PC. I recieve error message: "Your Adobe Photoshop Elements user name, organization, or serial number is missing or invalid. The application cannot continue and must now exit."

I was referred here by customer service. I have downloaded Photoshop elements 5.0 to a new PC. After accepting the agreement I receive an error message saying "Your Adobe Photoshop Elements user name, organization, or serial number is missing or invalid. The application cannot continue and must now exit." There is no place to enter the serial number.

All your pictures will remain safe even after uninstalling the program. Your pictures are saved to your system in form of catalog present at C:\ProgramData\Adobe\Photoshop Elements\Catalogs\<your catalog><br />When you reinstall the program you can open this catalog and view all your photos again.

HELP ASAP!! PSE5 "elements user name organization or serial number is missing or invalid. thsi application cannot continue and must now exit

HELP!!!! I am a graphic designer I LOVE my version of Photoshop elements 5... I am also a Mom of two who depends on my party supply business as my only income currently!!!!
Upon opening to work on a party supply order DUE TODAY for a kid's first birthday I got this ERROR MESSAGE:
"Your adobe photoshop elements user name organization or serial number is missing or invalid. This application cannot continue and must now exit" And then closes.....
I don't know where my disc is to uninstall/reinstall since I got this program Oh say 10 years ago.... WHAT DO I DO!!? I am in complete PANIC mode!
Anyone?! Chat said they couldn't help me it's too old?!?! HELP

Hello ...Mom,
here you will find (if stored at Adobe) "General infos about your Adobe Account" https://www.adobe.com/account.html. To see what Adobe has saved about your serial number, please have a look there: http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
On the other hand you could use a non Adobe program, like
Belarc Advisor - Free Personal PC Audit, for software, hardware and security configuration information on your computer.…
If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
Good luck!
Hans-Günter

Error "Your Adobe Photoshop Elements user name, organization, or serial number is missing or invalid

I have PS Elements 5. I read a previous article about above error. According to the steps you have to uninstall the program. What happens to pictures, etc. that at in the program.???

All your pictures will remain safe even after uninstalling the program. Your pictures are saved to your system in form of catalog present at C:\ProgramData\Adobe\Photoshop Elements\Catalogs\<your catalog><br />When you reinstall the program you can open this catalog and view all your photos again.

Cs2/Windows 7x64 - User name, organization, or serial number is missing or invalid?

Ok, I'm at my wits end on this one. I've installed and reinstalled this CS2 suite multiple times, tried to find the proper registry keys, pretty much anything i can think of to get this to work, but every time I go to boot up one of the programs in the suite (such as Photoshop) I get an error stating "Your Adobe Photoshop user name, organization, or serial number is missing or invalid. The application cannot continue and must now exit". There is only an OK box, and absolutely no way for me to look at the licensing information to see what it's getting hung up on.
I've confirmed everything is correct upon installation. I can't find an e-mail address for Adobe's customer support so I'm asking you guys - what the hell is going on with this software? Anyone fix this before?

@exshopper
A few quick items:
(1)     I genuinely hope you find satisfaction with PaintShop Pro and that it meets your needs, whatever they are.
(2)     Bob Levine is not and has never been an employee of Adobe Systems Incorporated. He does speak his mind and certainly lets Adobe know when our products and policies need improvement. Without attempting to put words in his mouth, I think you may be objecting to the fact that he does understand the needs of software developers in terms of marketing and supporting their products and the value of same to customers. He does rightly point out that the monthly subscription costs for the tools they use to earn their living usually amount to far less expenditure than many if not most creative professionals spend each day on their favorite beverages. There is still a major failure of many computer users to comprehend the cost of development and support of software simply because software isn't “tangible” in the way computers, printers, and other peripherals are.
(3)     When you refer to purchasing “the CS2 suite for 1500 pounds (over $3000 back then)” I assume that you are referring to the Creative Suite 2 Premium which included every creative product that Adobe had at the time including InDesign, Illustrator, Photoshop, GoLive, Version Cue, Bridge, Acrobat, etc. The “back then” was early 2005, nearly a decade which is an awful long time in this industry. If you “bought” the product more recently than eight years ago, much less five years ago, you already were purchasing something that was no longer current. And you certainly could not have purchased it from Adobe.
(4)     I am sorry to read that your “computer died.” Was that computer nine years old? To be consistent with your expectations of Adobe, hopefully you expected your computer's manufacturer to continue to support that computer with a free or reduced cost repairs and/or replacement because you spent so much money on that computer. And of course you expected that new computer would run the exact same OS as your dead computer and support all your old peripherals including SCSI drives, diskettes, etc.
(5)     Whether you or even I like it or not, the subscription model better reflects the reality of development, distribution, and support of software. Under the previous “perpetual license” scheme, you paid for a license to use the software for perpetuity on the hardware and software (i.e., OS) platforms for which it was developed and tested, nothing more. Unfortunately, the expectations of many of our customers was that somehow Adobe would provide free updates to their current program versions to provide support for future incompatible hardware and operating system platforms. However, that is a totally untenable business model. In contrast, many high end software applications (not graphic arts applications) not only charge for a license, but have a requirement for payment of either a monthly or annual maintenance contract which cover most such hardware/OS upwards incompatibility contingencies. The subscription model currently in-place basically eliminates the up-front licensing and a maintenance contract with a simple monthly fee that provides access to all updates and upgrades. It is fairly clear and simple.
(6)     In terms of your costs over time, you didn't indicate which aspects of “CS2 suite” you were using, but given your apparent emphasis on image editing, Adobe does offer a very attractive subscription that includes both Lightroom and Photoshop. Even if you don't use Lightroom at all, it is still a great price even just for Photoshop.
          - Dov

Error: "...user name, organization, or serial number is missing or invalid..." when you start Photos

MacIntosh photoshop CS2
Issue
When you start Adobe Photoshop, the application returns the error message, "Your Adobe Photoshop user name, organization, or serial number is missing or invalid. The application cannot continue and must now exit."
Detail
Photoshop previously started without error.
There is supposed to be a patch for this error message but I have not been able to find it. Help!

Without proper system information and other technical details nobody can tell you anything. As a start, read this:
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Mylenium

"Your Adobe Photoshop user name, organization or serial number is missing or invalid"

My computer had a new HD and thus I had to reinstall my CS, but activation failed since it has been taken down.
So I was directed to a page where I downloaded and installed another CS including the serial #.
After installation, when I try to start it, I get the above message and then Photoshop quits.
I was directed to this place after login with my Adobe Id:
Download Acrobat 7 and CS2 products
where I downloaded the english CS2 for Windows version.
The funny thing is that the PS splash screen has all the information and it didn't complain when I installed and entered the serial number!?
I'm on Win7 if that's important.
Br Mikael

Ahh…original computer the license was purchased for was 32-bit os, my new machine is 64 bit…incompatible os requirements causing issue?
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After installing CS2 I get user name, organization,or serial number is missing or invalid.

This occurs when you open photoshop for the first time.

Trevor.Dennis wrote:
Where did you get CS2 from? Is it on the original disk? If so, the activation server for CS2 is not longer in use, and you have to download a special version
http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-act ivation-end-life.html
…and also use the new serial number provided on that website.

When I open Adobe Photoshop CS2, there is a window that says "Your Adobe Photoshop user name, organization, or serial number is missing or invalid."

How can I access my application?

Without proper system information and other technical details nobody can tell you anything. As a start, read this:
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Mylenium

User name, organization, or serial number is missing or corrupt. FIX

Regardless of how this is happening--or why----it IS happening every time I try to run Adobe Photoshop elements 4.0. I purchased the program back in October, 2005 and have never been able to use it for more than a day or two. Without fail, I will open the program and get the message: Your Adobe Photoshop elements user name, organization, or serial number is missing or invalid. The application cannot continue and MUST now exit. And, believe me, it EXITS immediately! In the past I have only been able to completely uninstall the program and then reinstall it---until the point where the program no longer appeared in the ADD/REMOVE programs of the control panel--although it was installed but not working. Apparently, registry cleaners can be the culprit, but I did a complete "CLEAN" install of Windows XP Professional/SP2 and started from scratch with ABSOLUTELY NO OTHER PROGRAMS INSTALLED EXCEPT ELEMENTS 4.0. The program worked for all of one day before I, again, got the error and could no longer use the program. Therefore, I can NOT blame registry cleaners alone. There is something inherent in Windows XP that causes this problem. Through this forum I was able to identify the exact registry key causing the problem:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{EBB7C1C1-D439-4D9B -9FDC-954C10F266B0}
I was able to go to "regedit" (without the quotes) from the "run" menu and find this key (when the program was working). Highlight the key by clicking once on it and then go up to "file". Next, click "export" and save this key to notepad, Word or my documents---any place you know you can find it. I named it Adobe reg key.reg. The next time the program stops working, go to regedit---then to "file" and then "import". After clicking "import", find where you saved the key and click on it. This should import the key directly back into the registry where it belongs and the program should start working again. So far this has worked for me at least 5 times. There must be some fix for this-----from Adobe----soon. With this key exposed, what's to stop anyone from downloading the trial version, and then writing this key into the registry themselves. It's basically called a "crack" and could be used by anyone seeking to avoid paying for the program---SO----Adobe really needs to address this issue. I am totally against anyone stealing software in any way, shape or form, and I think this is what will happen unless Adobe gets a handle on this issue.

Let me get this straight: Every time your PE4 stops working you have to do a registry edit to get it to work again? That's insane!!!
I can sympathize with you, I've suddenly had similar problems with PE3 and have gotten little help from Adobe other than to be pointed to countless forum threads which do not answer the questions or solve the problem. Strangely it worked for several months before crashing and refusing to work again, not even able to re-install it.
I was pointed to your thread because I was told it was probably my registry cleaner that caused my problem with PE3, obviously they didn'r really read your post.
thanks, and good luck. I've gone back to PE2, at least it works and lets me get on with my workflow, which was being severely hampered by having to spend all my time searching for answers that don't seem to exist.

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User Name, Organization, or serial Number not valid

I have windows 8
I own 4 disc Creative Suites 2.0
I installed the program.
All programs open but Photoshop.
I get the Error: "Your Adobe Photoshop user name, organizaiton, or serial number is missing or invalid. The application cannot continue and must now exit."
I uninstalled it.
Installed the online free version.
Same error.
Uninstalled that, and reinstalled my version.
Looked for the the database file expressed in solution 4 of the following web page
http://helpx.adobe.com/photoshop/kb/startup-error-photoshop-cs2-mac.html
Can't find the file they are talking about.
Need some help. Don't want to upgrade. Paid a lot of money for this version and I know it inside and out.
Just want to use it only.
Thanks for any help.
It worked a week ago by the way... Not sure what has happened for this to start up....
Thanks,
Jeff

I found the fix:
Uninstall all versions of Adobe cs2
When prompted for the install location you need to know what the "Updated Syste" is calling your install directory.
Most of the time it is: PROGRA~2
So you need to change your install location to :
c:\PROGRA~2\Adobe
Then go through the rest of the install as normal and BAM! Photoshop will work without anymore errors.
Thanks to this article I was able to figure it out:
http://planetmediocrity.com/2013/01/installing-photoshop-cs2-on-windows-7-64-bit/
If only the people at Adobe help centers were this educated....
I like to buy software and use it. NOT keep buying software updates and upgrades. Especially when the software is between 600 and 1000 dollars. For those prices it should ALWAYS work.

I have both Photoshop Elements 5 and 12. I need to keep using both versions. However when I try to work in Photoshop 5, I get the messsage that "Your photoshop Elements user name, organisaztion or serial number is missing or invalid.

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