I have bought a film from itunes and the credit has come out of my account, but i can't find the film anywhere, it said it was downloading, then i left the laptop and on return i couldn't find the film. how do i find the film?

i have bought a film from itunes and the credit has come out of my account, but i can't find the film anywhere, it said it was downloading, then i left the laptop and on return i couldn't find the film. how do i find the film?

Maybe it is in the Purchased category of iTunes,
Try going there

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HT4009 I bought gems for the game The Tribez. i bought them twice thinking i didnt submit the first time. the money has come out of my account but no gems. how do i get my gems.

I bought gems in the game The Tribez. i bought them twice thinking i didnt submit them. when i looked into my account, the money was gone but i never recieved the gems. how do i get my gems.

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

I am have bought a gift from iTunes and sent it to an email address in Spain. Can they open the gift.?

I am have bought a gift from iTunes and sent it to an email address in Spain. Can they open the gift.?

Only if you are also in Spain.
You cannot gift to other countries at all.

HT203167 Hi, I've purchased a few films from itunes (and they are listed as Purchased in my account), but I can't find them on my computer or on my itunes account, and itunes wants me to pay for them again. How do I get around this?

Hi, I've purchased a few films from itunes (and they are listed as Purchased in my account), but I can't find them on my computer or my itunes account, and itunes wants me to pay for them again. How do I get around this? I've tried all the suggestions, and it's hugely frustrating.

If you are in the UK, and the film studio allows re-downloading, and you are signed in with the same account that you bought them with, then they might show under the Purchased link under Quinklinks on the right-hand side of the iTunes store home page for re-downloading - if they don't show then check to see if they are hidden (hiding and unhiding).
But you should be keeping and maintaining your own backup of your downloads and noy rely on being able to re-download any item as they are occasionally removed from the store by the content provider (film studio, tv company, record company etc).

HT1689 I have bought a movie from iTunes it wouldn't load though cause of storage issues... Any way I could get a refund??

I have bought a movie from iTunes it wouldn't load though cause of storage issues... Any way I could get a refund??

Hi, Nselkhatib.
You can report a problem with the purchase via the steps in the article below.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
You can also report an issue with this movie by accessing your purchases history in iTunes on your computer.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Cheers,
Jason H.

HT1491 i am trying to purchase an application from ITUNES since few days ,each time i try to buy, i get a message saying that, this product is locked, bearing in mind that previously i have bought many applications from ITUNES

hello,
i am trying to purchase an application from ITUNES store since few days, each time i try to buy it i get a message saying this product is locked, bearing in mind taht i have bought many applications from ITUNES store for teh past few years.
can you help me please?

http://www.apple.com/support/itunes/contact/
Contact iTunes and ask them. This is just a user to user forum so no one here has any ability to answer your questions with anything but a guess.

I have transferres Adobe programs from my old Mac Book to my new Mac Book Pro, but I can´t open the programs!?

I have transferres Adobe programs from my old Mac Book to my new Mac Book Pro, but I can´t open the programs!?

Adobe programs don't do well with migration. You should uninstall them, run the cleaner tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3), and reinstall from the original installers, but you also need to be aware that many older programs are not supported on newer versions of OSX so this may not go smoothly.

HT203200 Is there a problem with redeeming movies from itunes? I purchased some movies with digital copies. But I can not download, due to Code redemption being temporary unavailable for the past 2 days.

Is there a problem with redeeming movies from itunes. I purchased some movies with digital copies. But i can not download movies, due to code redemption being temporary unavailable.

Hi there Cedric!
I have an article here for you that I believe will help you out with this issue by reporting it to iTunes. That article can be found right here:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

I have Disney movies at MyDisneyMovies. Supposedly that account is linked to my itunes account but I can't see my movies anywhere in itunes. Why?

I have Disney movies at MyDisneyMovies. Supposedly that account is linked to my itunes account but I can't see my movies anywhere in itunes. Why?

cnh46 wrote:
I have Disney movies at MyDisneyMovies. Supposedly that account is linked to my itunes account
Did you actually link it to your iTunes account?
It doesn't do it automatically.
-> http://www.disneymoviesanywhere.com/help
"How do I connect my iTunes Account?
You can connect your Disney Movies Anywhere account with your iTunes account within your Disney Movies Anywhere Settings. Select Account and then Connect Accounts. Here, select iTunes to begin. You will be guided to iTunes in order to complete the process. Once completed, you can return to Disney Movies Anywhere and visit the Connect Accounts section to confirm that your accounts are connected.
You are able to connect one iTunes account to your Disney Movies Anywhere account. You can disconnect and connect the account at any time, but you will not be able to connect to a different account for 180 days.
Connecting your iTunes account syncs all your eligible Disney, Pixar, and Marvel movies between both services. The movies in your iTunes account are subject to the terms and conditions of the iTunes service. View more details on accessing movies from your iTunes account."

We have bought 7 subscriptions through 2 adobe IDs. It permitted us doing so. But we can only operate on 2 computers per Adobe ID. How do we transfer the subscriptions to other IDs.

We have bought 7 subscriptions through 2 adobe IDs.
It permitted us doing so.
But now we can only operate on 2 computers per Adobe ID.
1. Can the remaining susbcriptions be transferred to other adobe IDs?
2. Do we have to create 7 adobe IDs for 7 subscriptions? and buy again?
3. Why did it not let us know of this while buying?

Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
What you MAY need is a Teams subscription
-http://www.adobe.com/creativecloud/buy/business.html
-team plans https://creative.adobe.com/plans?plan=team
-manage your team account http://forums.adobe.com/thread/1460939?tstart=0

I have bought some songs from itunes

I have bought some songs with my account for example I bought a few songs of Pink Floyd from the album The Wall and from some reason I dont have the option of complete my album from some reason' I rember that I had this option a few weeks ago.
Someone know why this option isnt avilable to me anymore.
It also happen with my queen albums.
The option of complete my album is avilable to me only for the complete ediotion of ac dc.

It flashes to the album cover then. Back with no sound

HT201322 I down loaded a movie from iTunes on my iPad it says it is down loaded but I can't see it.

I downloaded a movie from iTunes from my iPad. It says it is downloaded but I can't find it.

It should be in the Videos app :
If it's not in there then have you got a film age rating set in Settings > General > Restrictions this is hiding it ?

I have bought 12 songs from iTunes on my I phone and would now like to record them on a CD. When I open my Itunes on my desktop and go to what I've purchased it shows only 7 songs bought???? Can anyone help me find the other's so I can burn a CD?

I have an IPhone 4 and downloaded 12 songs from the Itunes store on my phone. I want to burn a CD but when I go into my ITunes on my desktop which is Windows XP there are only 7 listed not the 12 I bought. Can anyone help me find the others?????

Connect iPhone, then go to iTunes > File > Transfer purchases...

I've bought the 'Convert to PDF' package. The money has gone out of my account. And yet everytime I try to convert a file to PDF it asks me to 'Subscribe now'- even when I am already logged into my account?

Please help! :-)

Hi spudulola,
I just checked your account (using the same email address that you use here), and don't see any order history. Did you receive confirmation from Adobe? Is it possible that you may have used a different email address when you signed up?
I look forward to hearing back from you.
Best,
Sara

How do I add a new credit/debit card to my iTunes account? I've recently cancelled the credit card that had been set up, but I can't work out how to add a new one.

How do I add a new credit/debit card to make payments on my iTunes account.?

Accepted forms of payment > http://support.apple.com/kb/HT5552
Changing Payment Information > http://support.apple.com/kb/HT1918
If necessary... Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I have bought a film from itunes and the credit has come out of my account, but i can't find the film anywhere, it said it was downloading, then i left the laptop and on return i couldn't find the film. how do i find the film?

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