I have bought an app that crashes, how do I get a refund?

I bought teleprompter Pro to help me with a Best man Speech I give today.  the app consistently crashes after about four minutes of my speech, to be honest that's unacceptable for a teleprompter - how can you use it if you have no confidence it will make it to the end of the speech?
When I reported a problem I got directed to the Developer - to be honest I' not interested in being a Beta Tester, the application isn't reliable and I just want a refund, how do i get it?
Dave

You probably cannot get a refund, since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you.
Good luck.

Similar Messages

  • According to Apple have bought an app that I've never bought, what can I do?

    According to Apple have bought an app that I've never bought, what can I do?

    Hello Tobott,
    And welcome to Apple Discussions!
    No, you can redownload the App by following the instructions provided in this Apple support document.
    [How to redownload purchased apps from the App Store|http://support.apple.com/kb/HT2519]
    Hope it helps.
    B-rock

  • HT4009 if i accidently downloaded an app that cost money, can i get a refund and how?

    Hi. I have been accidently downloading apps that cost money, and I was wondering if I counld get a refund. How can I get a refund?

    Wait until you get the receipt in your email, then click the "Report a Problem" button under the item.  More info on this:  http://www.labnol.org/software/itunes-app-store-refunds/13838/

  • My icloud has a different email and it wants me to sign in to my account but i don't have an account with that address how do I get icloud to take the right address

    My Icloud keeps asking me for my apple ID password my problem is that the user name icloud has on the request isn't my apple ID name its another email address that i have
    I need to figure out how to change the ID name on the icloud so I can enter my corect password

    Your iCloud account is tied to your Apple ID account - if you go into System Preferences>iCloud>Account Details, you'll see the associated email address. If you need to change your iCloud prefs, change your Apple ID - http://www.apple.com/support/appleid/.
    Good luck,
    Clinton

  • TS1702 I want my money back on an app I bought and can't use, how do I get a refund

    I bought an app I can't use and would like my money back, is that even possible

    You can try and get a refund...
    Contact iTunes Store Customer Service:
    Apple - Support - iTunes Store - Contact Us
    But it is stated that all Sales are Final...

  • I have deleted my App Store. How do I get it back again?

    I have deleted my App Store. Can someone tell me how to get it back?

    It's still on your iPad somewhere, though you may have hidden it.  If you can't find it on any of your homescreens or app folders, and you can't find it via the spotlight search screen (pull down the centre of the home screen in iOS 7, swipe your first home screen to the right in iOS 6 and below), then is it hidden by Settings > General > Restrictions > Installing Apps being set 'off' ?

  • Lost new songs I just bought in a cp crash how do I get them back??

    I had just bought some new songs for my ipod when my computer crashed. I didn't sync them up or anything. Does anyone know how I can get those songs back???

    You buy one and only one download.  It is your responsibility to move/copy/backup your music.
    You can try contacting itunes support and asking for an exception, but they are under no obligation to allow.
    http://www.apple.com/support/itunes
    I hope all goes well.

  • I have bought a iphone from thailand how can i get service in india

    I just put a charger into a plug and it was spark after all this my phone was still in working but not charging now how can i get service in india. actually i buy this iphone from thailand in August 2013  please help me
    Regards
    Gurmeet
    <Personal Information Edited by Host>

    You can't.  The warranty on the iPhone has NEVER been international.  You will need to bring the phone to Thailand (or send it to someone you know there to bring it to Apple) for servicing.

  • I have Apple Pro Apps that crash. Crash logs say Pro Kit framework is missing in the user library. I run Lion 10.7.4. Does anyone know how to fix this?

    MBP late 2008.
    Intel 2.66 GHz Core 2 Duo
    8 GB 1067 MHz DDR3
    Logic Pro 9.1.7

    This is a part of the larger MacBook Pro connectivity issue. There are several related threads dealing with the MBP's networking problems. If your unit is suffering from this type of difficulty, good luck ... (or a long ethernet cable)
    (PS Everybody please make noise on this one so apple comes up with a solution.)
    < Edited by Host >

  • I have a mobile app that crashes when I call camera roll or camera. Is there a bug in Air 15.0.0.252?

    I have some code that I created a couple of years ago and it worked fine but when I use the exact same code with Apache Flex 4.13 and Air 15.0.0.252 when tghe camera roll or camera is invoked the app crashes.
    protected function uploadCamera_clickHandler(event:MouseEvent):void
        if (CameraUI.isSupported)
            trace("camera is supported");
            var myCam:CameraUI = new CameraUI();
            myCam.launch(MediaType.IMAGE);
            myCam.addEventListener(MediaEvent.COMPLETE, selectCompleteHandler);
        else
            trace("camera not supported");
            AlertBox.show("Error","Camera not supported on this device.");
    //select a picture from the camera roll (gallery)
    protected function uploadGallery_clickHandler(event:MouseEvent):void
        if (CameraRoll.supportsBrowseForImage)
            trace("camera roll is supported");
            var roll:CameraRoll = new CameraRoll();
            roll.browseForImage();
            roll.addEventListener(MediaEvent.SELECT, selectCompleteHandler);
        else
            trace("camera roll not supported");
            AlertBox.show("Error", "Camera roll not supported on this device.");
    //when the selection is complete upload it
    protected function selectCompleteHandler(event:MediaEvent):void
        trace("event.data.file.url = "+event.data.file.url);
        //statusText.text = "Uploading...";
        takePhotoButton.enabled = galleryPhotoButton.enabled = false;
        var file:String = event.data.file.url;
        var str:String = StringReplaceAll(file, "file://", "");
        str = StringReplaceAll(str, "/", "//");
        trace(str);
        photoURL = str;
        runtimeimg.source = photoURL;
    Anyone know why this is happening??
    Thanks in advance!

    Its a standard manual available here from Googlehttps://docs.google.com/file/d/0B3gxedMzLn3UMFIyOFl6cmlzd1U/edit and you might have  downloaded it by mistake JUST TRASH it also here http://www.dahuasecurity.com/download_4.html

  • I want to ask that i am from india and did not download a particular game but have been charged for it and how do i get a refund and who can i contact for game downloading through itunes as i got a bill through that

    Kindly help

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • Hello! I purchased a month package on Lightroom and Photoshop adobe a few months ago. The problem is that when I took this contract in a year, so, my computer broke down and I have not been downloaded programs. Now I have bought a new computer but how do

    Hello! I purchased a month package on Lightroom and Photoshop adobe a few months ago. The problem is that when I took this contract in a year, so, my computer broke down and I have not been downloaded programs. Now I have bought a new computer but how do I get access to desssa two programs.

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • How can I get my refund?

    Hi guys,
    Because I totally forget I have subscribed spotify before, so i already pay 4 months subscription fees but I never use it. I even didn't download the apps now. How can I get my refund??
    Than you guys!!

    Hi, and welcome to the community!
    If you submit an online contact form; someone at Spotify can take a look and see what they can do.
    Once you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.
    Anthony

  • How can I get a refund from an App that I bought?

    How can I get a refund from an app that I bought? I bought an app called Package for MS Office on the 8th of January and I also reported a problem and they have not got back to me with a response. It has been 3 weeks now and I am still waiting for a reply back. Very disappointed.

    I have now got an openoffice which I got from the internet. But the main thing is I paid £20.99 for this app and It is irriatting that the people who work for apple havent got back to me when I first reported a problem. I reported to them again and hoping that they will eventually get back to me.

  • My computer where Itunes was installed is crashed, how do I get my libary back with my paid apps, the music I do not care I have them on an other hard drive

    My computer where Itunes was installed is crashed, how do I get my libary back with my paid apps, the music I do not care I have them on an other hard drive

    Open iTunes and then connect you to the iTunes store
    and on the right you will see "Purchased"
    and it will show you all the app that you have purchase during the years , and on right corner of the page you can choose to download everything again

Maybe you are looking for