I have buy a CS6 Master collection before,but i have reset my computer yesterday.i forget to deactivate the product, so i can't activate the product now to use the full product?

why did it happen?

You are allowed to have two activated installations, so if you already had two activations in use then you cannot actiovate a thrid unless you deactivate one of the other two.  If you only had one activation used up then you should still be able to activate a second installation.
You should contact Adobe support and have them deactivate the original one that you forgot to.
Start Here  If after selecting relevant responses you are unable to find a solution, choose "Still need help? Contact us." and the chat contact option.

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