I have cable internet but my connections have been running painfully slow, much slower than the previous 2years that i've owned the computer. I really don't know what to troubleshoot to find the problem(unless it's with my provider)
internet connection running very slow. I have a cable provider. how to troubleshoot
This is a user-to-user technical support forum. Apple is not here. You can find contact information from Apple by using the Contact Us link at the bottom right of every page.
iPhones do not have international warranties. The only place in which you can get Apple service on your phones would be Hong Kong. Unless you have AppleCare, neither of these phones is under warranty. It is likely that the best Apple could offer you is an out-of-warranty replacement.
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Early this morning from my way to office when I plug my iPhone 3gs to my itrip in my car it is working fine. But when somebody called in my iPhone it suddenly turn off, and I can not turn it on again. I really don’t know what to do, please help me?
Early this morning from my way to office when I plug my iPhone 3gs to my itrip in my car it is working fine. But when somebody called in my iPhone it suddenly turn off, and I can not turn it on again. I really don’t know what to do, please help me?
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This problem has just started about a week ago or so it worked fine before this Firefox works fine without Adobe I just don't know why this has happened I need Adobe I don't like to change to Google Chrome because I would have to install all my programs and such a lot of installing if this doesn't get fixed then wi
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box.
''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
;[[Image:aboutcrashesFx29|width=500]]
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article. -
Hi everyone,
I am having a problem with my Mac OS X 10.7.5 mac book air , there are constant pop pups and small windows with ads blinking constantly opening up on my safari in front of everything?? it is constantly interupting me and makes me mistakingly click on it then another new windows open behind the one im using..
I am not too sure if thats a virus or trojan.. I always thought that macs didn't get virus? this looks like one to me… any experts around? please help me fix it with your instructions? really don't know what to do... thanksThose are not viruses. You have probably installed some malware:
The Safe Mac » Adware Removal Guide
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using Dr.Web Light from the App Store. It's free, and since it's from the App Store, it won't destabilize the system. If you prefer one of the better known commercial products, then Thomas recommends using Sophos.(Thank you to Thomas Reed for these recommendations.) If you already use Sophos, then be aware of this if you are using Mavericks: OS X Mavericks- Sophos Anti-Virus on-access scanner versions 8.0 - 9.1 may cause unexpected restarts
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect anything targeting the Mac because there
is no Mac malware in the wild, and therefore, no "signatures" to detect.
3. The very best way to prevent the most attacks is for you as the user to be aware that
the most successful malware attacks rely on very sophisticated social engineering
techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
your computer is intended to entice you to install their malware thinking it is a
protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware. -
Hi my itunes library is constantly disappearing, I really don't know what is wrong. It keep happening everytime I turn my laptop off, I thought I had solved the problem the other week however it has started back up again. I have a Sony Vaio laptop and have read on the discussions that this can occur but all the solutions I have read haven't seemed to solve it. Anybody else got an idea? I would be really grateful for the help!
See this post. Seems that AVG is the most likely cause. They are promising a patch tomorrow.
tt2 -
Hello, My iph5s screen cracked according an accident I just had it since February with threeG mobile network , I have been told I can replace my phone or get it fixed by apple for free, can you please let me know what should I do about this matter ?
Oh well that's what I heard because it's about the 90 days warranty ,,. Anyway can you please tell me what I can do to get it fixed ? It's a not really big crack in the right bottom side of the screen
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Does anyone know how to permanently remove a device that is trying to pair with my computer? I don't know what this device is or where it came from. I just want it gone. This is the name of the device ArbAx6h2P6.
If it's a bluetooth device:
Bluetooth: How to delete a paired device:
http://support.apple.com/kb/ta27116 -
HT204088 what is Itunes match? I guess I bought it but really don't know what it is
what is itunes match....changed for it...don't know what it is
About iTunes Match : http://www.apple.com/itunes/itunes-match/
If you've recently subscribed to it and you don't want it then you can try contacting iTunes Support and see if you can get a refund : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I just bought the MAcBook Air but need to write a paper. I don't know how to create a file or document.
You have several options--some free.
You can buy Office 2011 for Mac ( http://www.microsoft.com/mac/products )
Your computer should have come with iWork that includes Pages, an Apple word processor. It can create Word-compatible files. http://www.apple.com/mac/pages/
You can get the open-source (donationware) LibreOffice. Reads and writes Office files like Word, Excel, and PowerPoint: http://www.libreoffice.org/discover/libreoffice/ -
I'm using Firefox 11 on an Intel iMac OS 10.6.8. This problem has just presented itself. First noticed it after intalling the latest Flash plug in 11.2.
Then realised that in fact I wasn't able to read a pdf on a web site or watch videos that need Microsoft Silverlight. Tried cleaning temp files and cookies, and
restoring permissions which were corrupted for Flash and Java script but to no avail. Anyone with any ideas please?Firefox does not support most plug-ins.
But there is a workaround!
Open Firefox and type in the address bar: about:config (no spaces) and click return. This gives you a warning that it might harm the application. Ignore that and click on 'I'll be careful, I promise' and you get the config file that you can edit - with great care.
Look/search (scroll down) for: firefox.plugins.enabled
Set it to true. (Double click it to toggle it)
Now close Firefox, open it again, and Flash etc will now work, as it now uses the plug-ins that Safari has stored. -
This is the message I keep getting. Help me please.
Process: Safari [354]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 7.0.3 (9537.75.14)
Build Info: WebBrowser-7537075014000000~3
Code Type: X86-64 (Native)
Parent Process: launchd [163]
Responsible: Safari [354]
User ID: 501
Date/Time: 2014-04-16 22:58:20.708 -0400
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: DC8B7253-C74C-0BB5-779F-BD55E143A306
Crashed Thread: 13
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000010b874f9c
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x10b874f9c:
__DATA 000000010b1c3000-000000010b1c7000 [ 16K] rw-/rwx SM=PRV /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
--> __LINKEDIT 000000010b1c7000-000000010b971000 [ 7848K] r--/rwx SM=COW /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
MALLOC (admin) 000000010b971000-000000010b972000 [ 4K] ---/rwx SM=NUL
Application Specific Information:
Process Model:
Multiple Web Processes
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x0000000103619dcd CFEqual + 285
1 com.apple.Safari.framework 0x0000000100123be0 Safari::BookmarkLeaf::retainIconForTopLevelDomainURL() + 118
2 com.apple.Safari.framework 0x000000010011e9c8 Safari::BookmarkFolder::insertChildAtIndex(***::PassRefPtr<Safari::Bookmark>, unsigned long) + 228
3 com.apple.Safari.framework 0x000000010011e138 Safari::BookmarkFolder::initFromDictionaryRepresentation(Safari::CF::Dictionary const&, bool, Safari::BookmarkGroup*) + 492
4 com.apple.Safari.framework 0x00000001001101cb Safari::Bookmark::bookmarkFromDictionaryRepresentation(Safari::CF::Dictionary const&, bool, Safari::BookmarkGroup*) + 91
5 com.apple.Safari.framework 0x0000000100110a04 Safari::Bookmark::bookmarkFromDictionaryRepresentation(Safari::CF::Dictionary const&, Safari::BookmarkGroup*) + 22
6 com.apple.Safari.framework 0x000000010011e0e7 Safari::BookmarkFolder::initFromDictionaryRepresentation(Safari::CF::Dictionary const&, bool, Safari::BookmarkGroup*) + 411
7 com.apple.Safari.framework 0x00000001001101cb Safari::Bookmark::bookmarkFromDictionaryRepresentation(Safari::CF::Dictionary const&, bool, Safari::BookmarkGroup*) + 91
8 com.apple.Safari.framework 0x000000010011fa7e Safari::BookmarkGroup::loadBookmarkGroupGuts() + 84
9 com.apple.Safari.framework 0x000000010011f3b0 Safari::BookmarkGroup::BookmarkGroup(NSString*) + 462
10 com.apple.Safari.framework 0x000000010012a9ea Safari::BookmarksControllerOld::BookmarksControllerOld() + 104
11 com.apple.Safari.framework 0x000000010012a958 Safari::BookmarksControllerOld::shared() + 46
12 com.apple.Safari.framework 0x00000001001288a4 -[BookmarksController _initWithBookmarksMenu:] + 201
13 com.apple.Safari.framework 0x0000000100124a4b +[BookmarksController sharedController] + 137
14 com.apple.Safari.framework 0x000000010014040f -[BrowserApplication sendEvent:] + 253
15 com.apple.AppKit 0x00000001048a6ea5 -[NSApplication _realDoModalLoop:peek:] + 761
16 com.apple.AppKit 0x00000001048a554e -[NSApplication runModalForWindow:] + 117
17 com.apple.AppKit 0x00000001048a50fd -[NSAlert runModal] + 145
18 com.apple.AppKit 0x000000010454d2a9 __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1054
19 com.apple.AppKit 0x000000010454ce4e -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
20 com.apple.AppKit 0x000000010454cdef -[NSPersistentUIRestorer promptToIgnorePersistentState] + 213
21 com.apple.AppKit 0x000000010454cd13 -[NSPersistentUIManager promptToIgnorePersistentState] + 28
22 com.apple.AppKit 0x000000010454cb34 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 252
23 com.apple.AppKit 0x000000010454c909 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 557
24 com.apple.AppKit 0x000000010454c36b -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 242
25 com.apple.Foundation 0x0000000102aa4f0a -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 294
26 com.apple.Foundation 0x0000000102aa4d7d _NSAppleEventManagerGenericHandler + 106
27 com.apple.AE 0x0000000107598e1f aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 381
28 com.apple.AE 0x0000000107598c32 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
29 com.apple.AE 0x0000000107598b36 aeProcessAppleEvent + 315
30 com.apple.HIToolbox 0x0000000106118161 AEProcessAppleEvent + 56
31 com.apple.AppKit 0x0000000104548246 _DPSNextEvent + 1026
32 com.apple.AppKit 0x0000000104547a2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
33 com.apple.Safari.framework 0x0000000100140d00 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161
34 com.apple.AppKit 0x000000010453bb2c -[NSApplication run] + 553
35 com.apple.AppKit 0x0000000104526913 NSApplicationMain + 940
36 com.apple.Safari.framework 0x0000000100312c8d SafariMain + 267
37 libdyld.dylib 0x0000000106bcf5fd start + 1
Thread 1:
0 libsystem_kernel.dylib 0x0000000106d65e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000106e7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000106e7efb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x0000000106d66662 kevent64 + 10
1 libdispatch.dylib 0x0000000106b9943d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x0000000106b99152 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x0000000106d65e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000106e7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000106e7efb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x0000000106d65e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000106e7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000106e7efb9 start_wqthread + 13
Thread 5:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x0000000106d65716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x0000000106e7cc3b _pthread_cond_wait + 727
2 com.apple.WebCore 0x000000010a1bb4cb WebCore::IconDatabase::syncThreadMainLoop() + 507
3 com.apple.WebCore 0x000000010a1b805f WebCore::IconDatabase::iconDatabaseSyncThread() + 303
4 com.apple.JavaScriptCore 0x0000000100bd153f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x0000000106e7a899 _pthread_body + 138
6 libsystem_pthread.dylib 0x0000000106e7a72a _pthread_start + 137
7 libsystem_pthread.dylib 0x0000000106e7efc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x0000000106d65e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000106e7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000106e7efb9 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x0000000106d65e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000106e7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000106e7efb9 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x0000000106d65e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000106e7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000106e7efb9 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x0000000106d65e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000106e7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000106e7efb9 start_wqthread + 13
Thread 10:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x0000000106d61a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x0000000106d60d18 mach_msg + 64
2 com.apple.QuartzCore 0x0000000101cc9377 CA::Render::Server::server_thread(void*) + 195
3 com.apple.QuartzCore 0x0000000101cc92ad thread_fun + 25
4 libsystem_pthread.dylib 0x0000000106e7a899 _pthread_body + 138
5 libsystem_pthread.dylib 0x0000000106e7a72a _pthread_start + 137
6 libsystem_pthread.dylib 0x0000000106e7efc9 thread_start + 13
Thread 11:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x0000000106d61a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x0000000106d60d18 mach_msg + 64
2 com.apple.CoreFoundation 0x000000010366c155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x000000010366b779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x000000010366b0b5 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x0000000102aea967 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x0000000102aea76b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x0000000106e7a899 _pthread_body + 138
8 libsystem_pthread.dylib 0x0000000106e7a72a _pthread_start + 137
9 libsystem_pthread.dylib 0x0000000106e7efc9 thread_start + 13
Thread 12:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x0000000106d65a3a __semwait_signal + 10
1 libsystem_c.dylib 0x0000000106cb4dc0 nanosleep + 200
2 libsystem_c.dylib 0x0000000106cb4cb2 usleep + 54
3 com.apple.AppKit 0x00000001047ac21d -[NSUIHeartBeat _heartBeatThread:] + 2132
4 com.apple.Foundation 0x0000000102aea76b __NSThread__main__ + 1318
5 libsystem_pthread.dylib 0x0000000106e7a899 _pthread_body + 138
6 libsystem_pthread.dylib 0x0000000106e7a72a _pthread_start + 137
7 libsystem_pthread.dylib 0x0000000106e7efc9 thread_start + 13
Thread 13 Crashed:
0 ??? 0x000000010b874f9c 0 + 4488384412
Thread 13 crashed with X86 Thread State (64-bit):
rax: 0x746e656d656c4568 rbx: 0x0000000000000054 rcx: 0x00000001023cf000 rdx: 0x0000000000000054
rdi: 0x00000001023cf000 rsi: 0x00000001013e2000 rbp: 0x00000001023d0ff0 rsp: 0x00000001023d0f68
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x000000010b6c3420 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x00000001013e2000
rip: 0x000000010b874f9c rfl: 0x0000000000010206 cr2: 0x000000010b874f9c
Logical CPU: 2
Error Code: 0x00000014
Trap Number: 14
Binary Images:
0x1000de000 - 0x1000deffd com.apple.Safari (7.0.3 - 9537.75.14) <170ED2F7-108B-326D-96B6-D54CCA40AA85> /Applications/Safari.app/Contents/MacOS/Safari
0x1000e4000 - 0x1005eaffb com.apple.Safari.framework (9537 - 9537.75.14) <4803DE3D-4606-3B70-A537-6D12F172665A> /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari
0x1009d7000 - 0x1009d8ff7 libSystem.B.dylib (1197.1.1) <5292BF21-9406-32D5-8BB3-7DD02C672FA0> /usr/lib/libSystem.B.dylib
0x1009e5000 - 0x100a03ff7 com.apple.Accounts (113 - 113) <FEB37642-C973-3CD2-B279-142492266A16> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
0x100a26000 - 0x100a27fff libquit.dylib (161.2) <54B83D99-F84C-35E1-87D5-FCCB2F200FBD> /usr/lib/libquit.dylib
0x100a30000 - 0x100a4dff7 com.apple.framework.Apple80211 (9.3.1 - 931.58) <D5B2DD15-3DCC-31F6-9320-3A20A887C5D5> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x100a5f000 - 0x100a5ffff com.apple.Carbon (154 - 157) <EFC1A1C0-CB07-395A-B038-CFA2E71D3E69> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x100a64000 - 0x100a64fff com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x100a6d000 - 0x100acbff7 com.apple.corelocation (1486.17 - 1486.24) <9FBB29F0-E000-3190-A96C-9EAA5CCCA2A0> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x100b0e000 - 0x100b18ff7 com.apple.CrashReporterSupport (10.9 - 538) <DD7669BA-78A6-3BEA-8410-17F556ACAA18> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x100b26000 - 0x100b90ff7 com.apple.framework.IOKit (2.0.1 - 907.90.2) <A779DE46-BB7E-36FD-9348-694F9B09718F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x100bc8000 - 0x100f3fff6 com.apple.JavaScriptCore (9537 - 9537.75.12) <8018AEEE-9FAB-34DE-AF60-97B2F221747A> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
0x10103a000 - 0x1011f2ff3 libicucore.A.dylib (511.31) <167DDD0A-A935-31AF-B5B9-940268EC3A3C> /usr/lib/libicucore.A.dylib
0x10129c000 - 0x101386fff libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib
0x10139e000 - 0x1013cfff7 libtidy.A.dylib (15.12) <BF757E3C-733A-3B6B-809A-A3949D46466E> /usr/lib/libtidy.A.dylib
0x1013e3000 - 0x1013f0ff7 libxar.1.dylib (202) <5572AA71-E98D-3FE1-9402-BB4A84E0E71E> /usr/lib/libxar.1.dylib
0x1013f9000 - 0x101407fff com.apple.opengl (9.6.0 - 9.6.0) <709F4A02-73A0-303C-86B5-85C596C8B707> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x101410000 - 0x101451fff com.apple.PerformanceAnalysis (1.47 - 47) <B5B491F2-EF86-3382-B23B-EA78AC40AF25> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x101ca2000 - 0x101e3eff3 com.apple.QuartzCore (1.8 - 332.3) <80F1068F-4A34-34FB-9E05-A2DC0700D2F2> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x101f19000 - 0x102172ff9 com.apple.security (7.0 - 55471.14) <3F7100A0-FE46-333D-9A4B-396580F1B4FE> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x1022bd000 - 0x102330fff com.apple.securityfoundation (6.0 - 55122.1) <1939DE0B-BC38-3E50-8A8C-3471C8AC4CD6> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x102373000 - 0x1023a1ff7 com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x1023d3000 - 0x102436ff7 com.apple.SystemConfiguration (1.13 - 1.13) <63B985ED-E7E4-3095-8D12-63C9F1DB0F3D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x102476000 - 0x1025acffc com.apple.WebKit (9537 - 9537.75.14) <CBAF76C6-E6F7-390A-A21D-CBCAF4A6896A> /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/WebKit
0x1026a6000 - 0x102897ff3 com.apple.WebKit2 (9537 - 9537.75.14) <B3511A1C-A7E7-3F81-9EDB-2602C4EFAF19> /System/Library/StagedFrameworks/Safari/WebKit2.framework/Versions/A/WebKit2
0x102a84000 - 0x102d82fff com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x102fc1000 - 0x10316ef27 libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
0x103191000 - 0x1031e3fff libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib
0x103242000 - 0x103304ff5 com.apple.CoreText (352.0 - 367.19) <24848DF1-67EC-3D41-9548-1F14C6DFBBF9> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x103375000 - 0x103376ff7 libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
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0x10898f000 - 0x108993ff7 libGIF.dylib (1042) <C57840F6-1C11-3273-B4FC-956950B94034> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x10899a000 - 0x108a88fff libJP2.dylib (1042) <01D988D4-E36F-3120-8BA4-EF6282ECB010> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x108ab8000 - 0x108abafff libRadiance.dylib (1042) <B91D4B97-7BF3-3285-BCB7-4948BAAC23EE> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x108ac3000 - 0x108b0aff7 libcups.2.dylib (372.2) <37802F24-BCC2-3721-8E12-82B29B61B2AA> /usr/lib/libcups.2.dylib
0x108b25000 - 0x108b3eff7 com.apple.Kerberos (3.0 - 1) <F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x108b5b000 - 0x108b77fff libresolv.9.dylib (54) <11C2C826-F1C6-39C6-B4E8-6E0C41D4FA95> /usr/lib/libresolv.9.dylib
0x108b83000 - 0x108c74ff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
0x108c8b000 - 0x108cf0ff5 com.apple.Heimdal (4.0 - 2.0) <523EC6C4-BD9B-3840-9376-E617BA627F59> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x108d21000 - 0x108d22fff com.apple.TrustEvaluationAgent (2.0 - 25) <334A82F4-4AE4-3719-A511-86D0B0723E2B> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x108d28000 - 0x108d2cff7 libheimdal-asn1.dylib (323.15) <B8BF2B7D-E913-3544-AA6D-CAC119F81C7C> /usr/lib/libheimdal-asn1.dylib
0x108d36000 - 0x108d42ff7 com.apple.OpenDirectory (10.9 - 173.90.1) <E5EF8E1A-7214-36D0-AF0D-8D030DF6C2FC> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x108d5a000 - 0x108d63ffb com.apple.CommonAuth (4.0 - 2.0) <70FDDA03-7B44-37EC-B78E-3EC3C8505C76> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x108d6e000 - 0x108da9fff com.apple.bom (14.0 - 193.1) <EF24A562-6D3C-379E-8B9B-FAE0E4A0EF7C> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x108dbe000 - 0x108de3ff7 com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x108e00000 - 0x1090d0ffc com.apple.CoreImage (9.2.7) <BF88A02E-994E-3970-AC62-04248CA8DC46> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x1091cb000 - 0x10921efff com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x109247000 - 0x109286fff libGLU.dylib (9.6) <EE4907CA-219C-34BD-A84E-B85695F64C05> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x109296000 - 0x10929effc libGFXShared.dylib (9.6) <E276D384-3616-3511-B5F2-92621D6372D6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x1092a7000 - 0x1092b2fff libGL.dylib (9.6) <A2EF4E15-EA08-396D-A1D4-29E1CED6876A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x1092c8000 - 0x109306ff7 libGLImage.dylib (9.6) <DCF2E131-A65E-33B2-B32D-28FF01605AB1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x109310000 - 0x109312fff libCVMSPluginSupport.dylib (9.6) <FFDA2811-060E-3591-A280-4A726AA82436> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x109318000 - 0x10931bfff libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x109326000 - 0x109759ffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x109975000 - 0x1099c3fff com.apple.opencl (2.3.59 - 2.3.59) <8C2ACCC6-B0BA-3FE7-98A1-5C67284DEA4E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x1099e1000 - 0x1099edff3 com.apple.AppleFSCompression (56 - 1.0) <5652B0D0-EB08-381F-B23A-6DCF96991FB5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x1099f5000 - 0x109a0eff7 com.apple.Ubiquity (1.3 - 289) <C7F1B734-CE81-334D-BE41-8B20D95A1F9B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x109a25000 - 0x109a55fff com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x109a81000 - 0x109aa6ff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x109ab9000 - 0x109b39fff com.apple.CoreSymbolication (3.0 - 141) <DC9F84AA-9BD0-322B-83C3-FDC1FA771F37> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x109b57000 - 0x109bafff7 com.apple.Symbolication (1.4 - 129) <6D47983E-9B8E-38A0-9503-099601CF118E> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x109bfa000 - 0x109c29fff com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x109c47000 - 0x109ca6fff com.apple.framework.CoreWLAN (4.3.2 - 432.47) <AE6FAE44-918C-301C-A0AA-C65CAB6B5668> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x109ce7000 - 0x109d11ff7 libpcap.A.dylib (42) <91D3FF51-D6FE-3C05-98C9-1182E0EC3D58> /usr/lib/libpcap.A.dylib
0x109d24000 - 0x109d8afff com.apple.framework.CoreWiFi (2.0 - 200.21.1) <5491896D-78C5-30B6-96E9-D8DDECF3BE73> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x109def000 - 0x109df3fff com.apple.CommonPanels (1.2.6 - 96) <6B434AFD-50F8-37C7-9A56-162C17E375B3> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x109e01000 - 0x109e04fff com.apple.help (1.3.3 - 46) <AE763646-D07A-3F9A-ACD4-F5CBD734EE36> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x109e0d000 - 0x109e1ffff com.apple.ImageCapture (9.0 - 9.0) <BE0B65DA-3031-359B-8BBA-B9803D4ADBF4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x109e40000 - 0x109e58ff7 com.apple.openscripting (1.4 - 157) <B3B037D7-1019-31E6-9D17-08E699AF3701> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x109e6a000 - 0x109e6bff7 com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x109e72000 - 0x109e74ff7 com.apple.securityhi (9.0 - 55005) <38784C88-AA07-350E-97A3-FCC24C97FC82> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x109e7d000 - 0x10a03bfff com.apple.GeoServices (1.0 - 702.15.12) <5A4D463F-689F-3822-BF26-A19D51503019> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
0x10a198000 - 0x10a1a2ff7 com.apple.ProtocolBuffer (1 - 182.1.3) <82E68598-A8AA-3AF1-843E-2A64F19472D4> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer
0x10a1b2000 - 0x10b004ffb com.apple.WebCore (9537 - 9537.75.14) <99715507-9651-3DCE-831B-BF815FB3DE44> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
0x10d527000 - 0x10d553fff com.apple.CoreServicesInternal (184.9 - 184.9) <4DEA54F9-81D6-3EDB-AA3C-1F9C497B3379> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/CoreServicesIn ternal
0x10d5c5000 - 0x10d5d2ff4 com.apple.Librarian (1.2 - 1) <F1A2744D-8536-32C7-8218-9972C6300DAE> /System/Library/PrivateFrameworks/Librarian.framework/Librarian
0x10d5ee000 - 0x10d5f6ff3 libCGCMS.A.dylib (599.20.11) <BB1E8D63-9FA1-3588-AC5D-1980576ED62C> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
0x10e467000 - 0x10e48fffb libRIP.A.dylib (599.20.11) <D79461A6-2E24-3531-ADA2-EAC972384A7D> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
0x10e49f000 - 0x10e4a2ffa libCGXType.A.dylib (599.20.11) <C0B41DDE-0988-3652-B03B-9E5EB0DABAEB> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib
0x110002000 - 0x110293fff com.apple.RawCamera.bundle (5.04 - 736) <0C8A3629-BEAC-34A7-A3A3-B9AF4B3AB4B4> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff61224000 - 0x7fff61257817 dyld (239.4) <2B17750C-ED1B-3060-B64E-21897D08B28B> /usr/lib/dyld
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 1
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 591
thread_create: 2
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=161.7M resident=86.2M(53%) swapped_out_or_unallocated=75.5M(47%)
Writable regions: Total=1.1G written=10.2M(1%) resident=13.1M(1%) swapped_out=0K(0%) unallocated=1.1G(99%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 452K
CG image 12K
CG raster data 12K
CG shared images 180K
Image IO 16K
JS JIT generated code 8K
JS JIT generated code (reserved) 1.0G reserved VM address space (unallocated)
Kernel Alloc Once 8K
MALLOC 48.4M
MALLOC (admin) 32K
Memory Tag 242 12K
Memory Tag 251 36K
SQLite page cache 640K
STACK GUARD 56.0M
Stack 13.7M
VM_ALLOCATE 16.4M
WebKit Malloc 1232K
__DATA 23.5M
__IMAGE 528K
__LINKEDIT 41.9M
__TEXT 119.9M
__UNICODE 544K
mapped file 49.8M
shared memory 4K
=========== =======
TOTAL 1.4G
TOTAL, minus reserved VM space 373.3MYou installed the "Genieo" rootkit. The product is a fraud, and the developer knowingly distributes an uninstaller that doesn't work. I suggest the tedious procedure below to disable Genieo. This procedure may leave a few small files behind, but it will permanently deactivate the rootkit (as long as you never reinstall it.)
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data. You must know how to restore from a backup even if the system becomes unbootable. If you don't know how to do that, or if you don't have any backups, stop here and ask for guidance.
Step 1
In the Applications folder, there should be an item named "Genieo". Select it and open the Finder Info window. If it shows that the Version is less than 2.0, download and install the current version from the genieo.com website. This may seem paradoxical, since the goal is to remove it, but you'll be saving yourself some trouble as well as the risk of putting the system in an unusable state.
There should be another application in the same folder named "Uninstall Genieo". After updating Genieo, if necessary, launch "Uninstall Genieo" and follow the prompts to remove the "newspaper-style home page." Restart the computer.
This step does not completely inactivate Genieo.
Step 2
Don't take this step unless you completed Step 1, including the restart, without any error messages. If you couldn't complete Step 1, stop here and ask for instructions.
Triple-click anywhere in the line below on this page to select it:
/Library/Frameworks/GenieoExtra.framework
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.
If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder should open with an item named "GenieoExtra.framework" selected. Move that item to the Trash. You'll be prompted for your administrator password.
Move each of these items to the Trash in the same way:
/Library/LaunchAgents/com.genieo.completer.update.plist
/Library/LaunchAgents/com.genieo.engine.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client/u/usr/lib/libgenkit.dylib/usr/lib/libgenkitsa.dylib
/usr/lib/libimckit.dylib
/usr/lib/libimckitsa.dylib~/Library/Application Support/com.genieoinnovation.Installer~/Library/LaunchAgents/com.genieo.completer.download.plist
~/Library/LaunchAgents/com.genieo.completer.update.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those listed above, move them as well. There's no need to restart after each one. Some of these items will be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
Restart and empty the Trash. Don't try to empty the Trash until you have restarted.
Step 3
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including ones called "Genieo" or "Omnibar," and any that have the word "Spigot" or "InstallMac" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Your web browser(s) should now be working, and you should be able to reset the home page and search engine. If not, stop here and post your results.
Make sure you don't repeat the mistake that led you to install this software. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad has a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If youever download a file that isn't obviously what you expected, delete it immediately.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Genieo developer has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. It must be said that this failure of oversight is inexcusable and has seriously compromised the value of Gatekeeper and the Developer ID program. You cannot rely on Gatekeeper alone to protect you from harmful software.
Finally, be forewarned that when Genieo is mentioned on this site, the developer sometimes shows up under the name "Genieo support." If that happens, don't believe anything he says, but feel free to tell him what you think of his scam. -
I keep getting an error message when trying to download itunes. It says it can't find "msvcr80.dll, but when I search for it on my computer it is there. My itunes was working just fine before I got the message to download the latest upgrade. I've not had any problems doing that before now, so don't really know what to do.
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
when I connected the phone to itunes it says that the phone cannot be synced to itunes because it is protected by a passcode and i need to put the passcode in but the phone is disabled and doesn't give me the option to enter the passcode
If you forgot (or don't know) your passcode, restore the device from backup on the last computer it was synced with when the passcode was turned on... this will remove the passcode. If you do not have access to the last computer it was synced with, you will have to force it into Recovery Mode & restore as a new device.
-
I don't know what camara is it, and i need to use it with xp and didn't work
hi, i need help!!! i don't know exactly the model of the webcam, the cd said that is video blaster webcam, but y could't find it anywear, mi camera is this http://www.search4hardware.com/Images/tblDigitalCamera/Creative%20Video%20Blaster%20WebCam.jpg
my uncle used this camera on windows 95, know y have win xp and i can't make to work!!!
please some who could help me!!
martin._Duplicate post.
Jason -
I've been typing my password and email correctly for the past hour and the **** message keeps on appearing....this happened after I got an update for the iOS6.....can someone please help me resolve this? T^T
Thanks.I had a similar issue but mine said cannot verify username and password as it was aparently incorrect!
To resolve this i went to generals: App store and clicked on my apple id. when a pop up shows click on view Applie id account. There select the payment process and select NONE in the type of card instead of your visa or mastercard. save it and then you can try getting into facetime., It should be good. It worked for me. Good luck. Lemme know how it goes
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