I have Calibri Bold in my fonts folder; however I cannot read an online bill using that font. Why?

I have Calibri Bold in my fonts folder; however I cannot read an online bill using that font. Why?  When I click view my bill it tells me that it cannot find Calibri Bold.  What is going on?  How can I fix this?

There is one way its getting fixed. Once I update my Adobe Illustrator CC to Adobe Illustrator CC 2014 it is further allowing me to go into the system folder and allocate the font to the file so that it can replace it. My only concern now is that our MAC partners who will receive these files back from us have Adobe CS6. We will down save it to CS6 but I hope they won't experience any font issues because of us using CC 2014? Any light you can shed on this?

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