I have changed both cartridges, it tries to make alignment and stopes. not printing

I have changed both cartridges, it tries to make alignment and stopes. not printing 

What version of iOS are you using?
Even though these apps are not working, are you able to AirPrint?  To AirPrint, bring up something you want to print, press the action button, press print, select the printer, and touch print.
What is the name of the HP app you downloaded?  There are a few different ones, so I will need to know the specific name.
I am a printer tech for HP

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