I have changed from a desktop to a laptop and cannot install the exe installer file at all getting the 201 error

I have tried installing it at work
at home
but no luck

Hi,
Please refer to the help document below to fix the error message:
Error downloading, installing, or updating Creative Cloud applications
Regards,
Sheena

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I have changed from a desktop to a laptop and cannot install the exe installer file at all getting the 201 error

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