I have changed my password and still it won't accept it

I have been hours trying to update my flash player I've changed the password yet it still won't accept it.

Hello,
for these cases Adobe has prepared this: Adobe ID, sign in, and account help >>> How to change your password, email, or account information.
Hans-Günter

Similar Messages

  • I have changed my password and still can't get homesharing to work. Get the message "Homesharing could not be activated because the account or password was incorrect. It's what I have used to sign in here!

    I  have changed my password and still can't get home sharing to work. Get the message "Home sharing could not be activated because the account or password was incorrect." It's what I have used to sign in here! Any help much appreciated.

    So I reset my Apple ID password. Which then stopped my MobileMe account from working. Hang on - these were 2 different accounts a while ago, with different passwords!!!
    So I have logged back in to MobileMe with my AppleID, and that's working again. After a short wait I can now create Home Sharing again.
    Folks, I think we have just had our Apple IDs merged with our MobileMe accounts!! With no consultation or warning.
    My guess is that this is the most seamless way for Apple to do it, as the vast majority of people use only one email address and one password for everything. Only those of us who had the same email adress but different a different passwords for MobileMe and Apple ID will have noticed. Annoying for us few, but a clever strategy on Apple's part, becasue we have been driven to fix the issue ourselves by chaning the password, and in doing so we have realised that our mobileme account is now the same thing as our Apple ID.

  • HT1212 I changed my password and now it won't accept it.  I have the most recent update.  I think it's IOS7.02.  I know what password I used but it won't accept it.  Please help

    I changed my passwork and now I'm locked out.  I know the password that I used but it wouldn't accept it.  I have never synced to iTunes.  What to do?

    If the iPad was running iOS 7,  iCloud: Find My iPhone Activation Lock in iOS 7
    http://support.apple.com/kb/HT5818
    How can I unlock my iPad if I forgot the passcode?
    http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tb
    How to Reset a Forgotten Password for an iOS Device
    http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

  • When logging on to my account a receive this message "the server encountered an error processing registration. Please try again later".  This is not a new account. I have changed my password and nothing works.  What am I doing wrong.

    I'm having trouble logging into facetime.  We do not have a new account.  I've changed the password and still cannot get in.  The message that pops up is "the server encountered an error processing registration.  Please try again later."  I want to talk to my granddaughter but can't.  Can someone help me.  Thanks

    I had to same problem. I found forums about adding the DNS 8.8.8.8 and 8.8.4.4 in System Preferences - Networks I did that and it still didnt work.  Just found another forum saying to go into System Preferences - Time and Date and check the Set time and Date automatically. And it worked for me. Hope it works for you too.

  • I turned of iMessage and now I want it back on and it's not working, I have changed my password and now I don't know what to do. Is there something obvious I am doing wrong?

    I turned of iMessage and now I want it back on and it's not working, I have changed my password and now I don't know what to do. Is there something obvious I am doing wrong? I have done this on both of my iPads and it hasn't let me go back on to iMessage on either of them.

    iCloud System Status
    Current
    iCloud: iMessage - Users Affected: Some
    11/18/2012 13:34 PSTUsers are unable to use iMessage. Normal service will be restored ASAP.
    iCloud: FaceTime - Users Affected: Some
    11/18/2012 13:33 PSTUsers may be unable to place FaceTime calls. Normal service will be restored ASAP.
    http://www.apple.com/support/icloud/systemstatus/

  • TS3048 my wireless mouse is not working at all. I have changed the batteries and still nothing, not even a flashing green light. I am using someone else's computer to ask these questions as I now can't use mine. Help!!!

    my wireless mouse is not working at all. I have changed the batteries and still nothing, not even a flashing green light. I am using someone else's computer to ask these questions as I now can't use mine. Help!!!

    I just had the same problem. And I found the solution, on Youtube.
    The problem is that these ******** at apple designed the battery compartement, the distance between metal contacts too big.
    That means the batteries plus or minus poles are not touching the corresponding contacts in the mouses battery compartement.
    Most likely the battery doesn't get pushed up to touch the plus contacts.
    I used a fingernail to push the battery up and tadaa, the green LED came on.
    The guy in the Youtube video just put some folded aluminium foil under the minus poles for bridging the gap.
    See here, "How to fix the Apple Magic Mouse!": 
    https://www.youtube.com/watch?v=7vlDEVfV45s
    Hope this helps.
    <Edited by Host>

  • Hey guys, i get the message "Your Apple ID was deaktivated" I have changed my password and the pay method too but nothing happens

    Hey guys, i get the message "Your Apple ID was deaktivated" I have changed my password and the pay method too but nothing happens

    After resetting your password have you tried logging out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then logging back in to see if that 'refreshes' the account on it and if it then works ?
    If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • In attempts to reconcile with the recent updates to Apple products/iTunes accounts, I have changed my password and settings on all of my Apple devices.  Still, all of them repeatedly ask me to sign in, and sign in again, to my AppleID.

    I have a Macbook (2011), an iPad 3, and an iPhone 5.  My son also has an iPhone 4, which logs in under my AppleID.  I spent my entire day off yesterday trying to reconcile the issues with our devices.  I had not used my Macbook for a couple of weeks, as I had had to replace my charger for the fifth time in three and a half years-different story for a different time (My last Macbook's supposedly inferior charger lasted the duration of my ownership of it and then some, by the way.).  Anyway, my Macbook repeatedly asked me to log in, alternately, to my iCloud and then my FaceTime. No sooner would I enter my password for iCloud than it would ask for my Facetime password; I entered the password for Facetime, and the iCloud password would be requested, so on.  The text boxes would not go away.  Other programs' windows would not open in front of them.  I searched here and other forums, having moved a FaceTime password request to the far right of my screen & minimizing my Safari window, so as to fully see my search results.  I turned my Mail off and on, no luck.  I logged out of iCloud completely, to no avail.  Finally, I changed my AppleID password.  This seemed to work...for my Macbook.  It no longer asks me for my passwords.  Now, however, I cannot even update apps on my iPad, despite the fact that I have logged out of and back into my iCloud on my iPad.  This is NOT why have staunchly defended my choice to use strictly Apple products for the last decade.  I feel like a Windows user.  I was going to upgrade to the iPhone 6 Plus when my current contract is up in a couple of months, but if this is the future of Apple....
    Anyway, if anyone has answers or a solution, I would greatly appreciate the guidance.  So disappointed in Apple right now. 

    Go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with your new credentials.  If all you did was modify your existing ID rather than creating and entirely new ID, you can choose Delete from My iPhone when prompted.  Your data will still be in iCloud and will download to your phone when you sign back in.

  • Why is my account disabled? I have changed the password and it still is.

    I changed my password countless times. Verified my email addresses, and changed my billing and my account is still disabled. Any ideas?

    Contact iTunes Customer Service and request assistance
    Apple  Support  iTunes Store  Contact Us

  • TS2446 i have changed my password and i cant still get on to buy things ??

    what am i doing wrong??

    So I reset my Apple ID password. Which then stopped my MobileMe account from working. Hang on - these were 2 different accounts a while ago, with different passwords!!!
    So I have logged back in to MobileMe with my AppleID, and that's working again. After a short wait I can now create Home Sharing again.
    Folks, I think we have just had our Apple IDs merged with our MobileMe accounts!! With no consultation or warning.
    My guess is that this is the most seamless way for Apple to do it, as the vast majority of people use only one email address and one password for everything. Only those of us who had the same email adress but different a different passwords for MobileMe and Apple ID will have noticed. Annoying for us few, but a clever strategy on Apple's part, becasue we have been driven to fix the issue ourselves by chaning the password, and in doing so we have realised that our mobileme account is now the same thing as our Apple ID.

  • HT5624 I changed my password and still can not send mail

    I changed my password still can not send mail

    Hello meyerjo,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    OS X Mail: Troubleshooting sending and receiving email messages
    https://support.apple.com/kb/TS3276
    Have a nice day,
    Mario

  • Every time I try to download from the apple store, I am told to verify my apple ID. I keep changing my password and still cannot get my download

    How do I verify my apple ID so that I can download from the store.

    You keep changing your Password?  Have you done this from Settings > Store, tap your Apple ID, then sign out and sing in using the right ID and Password.

  • I have changed my password and it is verified on my desktop computer but will not accept any password on my ipad after updates

    after a new update, i changed my ipad password and it confirmed on my desktop, but the ipad will not accept any password....new or old

    Hello glenda15,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    iOS: Forgotten passcode or device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    Best of luck,
    Mario

  • I have been tring to get on FaceTime, all day.  I have changed my password, and I still can not get in.  I was on it last night, and today, it says to check modem.  The internet is working and I still can not get in.

    I am  trying to use FaceTime, a lady, and it does not work.  It worked, last nite.

    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netwhttp://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    4. Go into your router security settings and change from WEP to WPA with AES.
    5.  Renew IP Address: (especially if you are droping internet connection)
        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
    http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-wonhttp://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    Fix WiFi Issue for iOS 7
    http://ipadnerds.com/fix-wifi-issue-ios-7/http://ipadnerds.com/fix-wifi-issue-ios-7/
    iOS 6 Wifi Problems/Fixes
    Wi-Fi Fix for iOS 6
    https://discussions.apple.com/thread/4823738?tstart=240https://discussions.apple.com/thread/4823738?tstart=240
    How To: Workaround iPad Wi-Fi Issues
    http://www.theipadfan.com/workaround-ipad-wifi-issues/http://www.theipadfan.com/workaround-ipad-wifi-issues/
    Another Fix For iOS 6 WiFi Problems
    http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
    Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading-http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    iPad: Issues connecting to Wi-Fi networks
    http://support.apple.com/kb/ts3304
    How to Boost Your Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
    Troubleshooting a Weak Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
    How to Fix a Poor Wi-Fi Signal on Your iPad
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
    iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Connect iPad to Wi-Fi (with troubleshooting info)
    http://thehowto.wikidot.com/wifi-connect-ipad
    10 Ways to Boost Your Wireless Signal
    http://www.pcmag.com/article2/0,2817,2372811,00.asphttp://www.pcmag.com/article2/0,2817,2372811,00.asp
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxEhttp://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
    You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
    Wi-Fi or Bluetooth settings grayed out or dim
    http://support.apple.com/kb/TS1559
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
    ~~~~~~~~~~~~~~~~~~
    Using FaceTime http://support.apple.com/kb/ht4319http://support.apple.com/kb/ht4319
    Troubleshooting FaceTime http://support.apple.com/kb/TS3367http://support.apple.com/kb/TS3367
    The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
    http://tinyurl.com/a7odey8http://tinyurl.com/a7odey8
    Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268http://support.apple.com/kb/TS4268
    iOS: FaceTime is 'Unable to verify email because it is in use'
    http://support.apple.com/kb/TS3510http://support.apple.com/kb/TS3510
    Using FaceTime and iMessage behind a firewall
    http://support.apple.com/kb/HT4245http://support.apple.com/kb/HT4245
    iOS: About Messages
    http://support.apple.com/kb/HT3529http://support.apple.com/kb/HT3529
    Set up iMessage
    http://www.apple.com/ca/ios/messages/http://www.apple.com/ca/ios/messages/
    iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
    http://support.apple.com/kb/HT5538http://support.apple.com/kb/HT5538
    How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
    http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
    Set Up Alert Sounds
    http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3
    Extra FaceTime IDs
    http://tinyurl.com/k683gr4http://tinyurl.com/k683gr4
    Troubleshooting Messages
    http://support.apple.com/kb/TS2755http://support.apple.com/kb/TS2755
    Troubleshooting iMessage Issues: Some Useful Tips You Should Try
    http://www.igeeksblog.com/troubleshooting-imessage-issues/http://www.igeeksblog.com/troubleshooting-imessage-issues/
    Setting Up Multiple iOS Devices for iMessage and Facetime
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htmhttp://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
    FaceTime and iMessage not accepting Apple ID password
    http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
    Fix Can’t Sign Into FaceTime or iMessage iOS 7
    http://ipadtutr.com/fix-login-facetime-imessage-ios-7/http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
    FaceTime, Game Center, Messages: Troubleshooting sign in issues
    http://support.apple.com/kb/TS3970http://support.apple.com/kb/TS3970
    Unable to use FaceTime and iMessage with my apple ID
    https://discussions.apple.com/thread/4649373?tstart=90https://discussions.apple.com/thread/4649373?tstart=90
    How to Block Someone on FaceTime
    http://www.ehow.com/how_10033185_block-someone-facetime.htmlhttp://www.ehow.com/how_10033185_block-someone-facetime.html
    My Facetime Doesn't Ring
    https://discussions.apple.com/message/19087457#19087457https://discussions.apple.com/message/19087457#19087457
    Send an iMessage as a Text Message Instead with a Quick Tap & Hold
    http://osxdaily.com/2012/11/18/send-imessage-as-text-message/http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
    To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
    How to Send SMS from iPad
    http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.htmlhttp://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
    How to Receive SMS Messages on an iPad
    http://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.htmlhttp://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.html
    You can check the status of the FaceTime/iMessage servers at this link.
    http://www.apple.com/support/systemstatus/http://www.apple.com/support/systemstatus/
     Cheers, Tom

  • TS1814 I have changed my password and i cant access my iphone, can i restore a backup?  Everytime i connect to the PC it keeps telling me that it is awaiting a response from my iphone!

    How can i unlock my phone as it will not recognise my password.   Everytime i try and connect to I tunes it tells me that it is waiting for my iphone to respond!

    Hey Kaz Roe,
    Thanks for the question. Are you referring to the passcode lock on your iPhone? If so, the following resource should assist you:
    iOS: Forgotten passcode or device disabled after entering wrong passcode
    http://support.apple.com/kb/HT1212
    If you have never synced your device with iTunes, or you do not have access to a computer
    If you see one of following alerts, you need to erase the device:
    "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
    "You haven't chosen to have [device] trust this computer"
    If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
    Alternatively, place the device in recovery mode and restore it to erase the device:
    1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
    3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    4. Continue holding the Home button until you see the Connect to iTunes screen.
    5. iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
    Thanks,
    Matt M.

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