I have cleared caches & cookies till I am blue in the face but the National Lottery site will not load-says "connection reset" every time Please help?

I have followed all the advice on the forum time and again and I think I managed to get onto the Lottery site once but if I did anything I got the same message again....."the connection was reset"
It is only this site....what else can I do ?

You can try these steps in case of issues with web pages:
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
*Hold down the Shift key and left-click the Reload button
*Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
*Press "Command + Shift + R" (Mac)
Clear the cache and remove cookies only from websites that cause problems.
"Clear the Cache":
*Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
*Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
*Do NOT click the Reset button on the Safe Mode start window
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Similar Messages

Will not load sites linked from another website--have cleared cache, cookies, history, restarted, checked in Safe Mode--still does not work.

Some sites load fine. But some sites will not load when linked from another web site, or, occasionally, even from my bookmarks. I went through troubleshooting routine--cleared cache and cookies, history, checked in Safe Mode for extensions, etc., but still will not work in Safe Mode. No other problems with computer or browser.

What happens when you click the link that does not open up the new page? Is it a blank page? Does this also happen if you Shift Click the link?
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
* [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

I can't access Facebook. I keep getting the "Firefox has detected that the server is redirecting the request for this address in a way that will never complete". I have cleared cache, cookies, history, offline storage. Nothing has worked.

can't access Facebook. I keep getting the "Firefox has detected that the server is redirecting the request for this address in a way that will never complete". I have cleared cache, cookies, history, offline storage. Nothing has worked.

Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]

HT1338 my MAc Book PRO 13" Retina display will not update. It crashes every time I try to do an update. I have sent in the information on each update but so far nothing back from Apple.

my MAc Book PRO 13" Retina display will not update. It crashes every time I try to do an update. I have sent in the information on each update but so far nothing back from Apple. Also it does not matter what I am trying to update, the operating system, and application, each caused the same crash. This mac book is less than a month old.

That is the highest you will be able to go with 3g. You need 3gs or 4 to go any higher (multi processors and more memory needed). Version 4.2.1 marks the end of your updates for that device.

I have poor/no service on my iphone 6 in places that I do have service on my old iphone 5. Takes 10 minutes to send text and webpages will not load but load within seconds on the iphone 5 and forget making a phone call. How do i resolve this issue??

I have poor/no service on my iphone 6 in places that I do have service on my old iphone 5. Takes 10 minutes to send text and webpages will not load but load within seconds on the iphone 5 and forget making a phone call. How do i resolve this issue??

Hey kristiac,
Thanks for the question. If I understand correctly, you have no service on the iPhone. I would recommend that you read this article, it may be able to help the issue.
If you can't connect to a cellular network or cellular data - Apple Support
Thanks for using Apple Support Communities.
Have a good one,
Mario

Have had to re-install everything on my computer but Photoshop elements 11 disk will not load. Help?

have had to re-install everything on my computer but Photoshop elements 11 disk will not load. Help?

you can download the installation file,
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
window using the Lightroom 3 link to see those 'Important Instructions'.<

I can't download the National Lottery website using Firefox or Windows Internet browsers I have cleared cache, cookies & history

I have always been able to download the National Lottery website without any problems until Monday since then it is the only wensite I cannot access using both Firefox and windows internet browsers. I have contacted the national Lottery and they have assured me there is no problem. I have cleared cookies, cashe and internet browing history from both browsers and i am still having the same problem. Help!!!

Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: http://windows.microsoft.com/en-us/windows/using-defender
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

I have an ipod 4th generation and it has currently got the software version 4.1 and when i try to download and update my ipod to the most recent version and when it's done downloading it just ends with an error saying connection error every time!?

This happens every time and it always happened when it's processing the file and everything else downloads fine like apps etc but this is the only problem i have. I tried things like increasing the amount of space available on my pc but nothing seems to work. Please help me as I've had my ipod for about 8 months now and haven't been able to update a single time

Disasble the computer's security software during the download and update.

New i tunes up date will not load says have to remove old bonjour but i tried that and my internet stopped working

new itunes up date will not down load says i have older version bonjour can not be removed tried removing bonjour with revo uninstaller takes bonjour off but then my internet will not work

iOS: Unable to update or restore

You tube is fine but Video from other sites will not play in any browser all of a sudden. I have latest version of firefox (16.something) flash and all plug in

I cannot play videos from many sites. Everything was fine up until a few days aago. You tube works fine but others will not. I have firefox 16.something and latest versions of flash. All plug ins are there and enabled. Have read through many support threads and nothing is working. This happens on chrome and ie as well.

You can check for problems caused by recent Flash updates and try these:
*disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
*disable protected mode in Flash 11.3 and later
*disable hardware acceleration in the Flash plugin
*http://kb.mozillazine.org/Flash#Troubleshooting
*https://support.mozilla.org/kb/flash-113-doesnt-load-video-firefox
*https://support.mozilla.org/kb/flash-113-crashes

HT204409 I have a MacBook Pro and not able to connect to Internet? PLEASE help!

I have a MacBook Pro and not able to connect to Internet. I have other HP comp and iPad and am able to connect. I have contacted AppleCare....they said disconnect router and leave unplugged for an hour, which I did...still no connection. Any suggestions? Thanks!

Call Apple Care back & tell them their suggestion did not work.
Solution may be found if you search in the "More Like This" section over in the right column.

I have a Mac OS X 10.5 desktop and I use wireless. My wireless keyboard will not let me type numbers or letters? HELP

I have a Mac OS X 10.5 and I use wireless set up. My key board does not respond when I try to type anything. I have changed the batteries in the keyboard and mouse, to no avail. Consequently, I cannot put in my wireless password to reactivate my internet.
Thank you

Hey avataylor329,
Welcome to Apple Support Communities, and thanks for the question. Since you’re having trouble with your wireless keyboard, check out the link below. It'll go over troubleshooting steps that should resolve the issue.
Troubleshooting wireless mouse and keyboard issues
http://support.apple.com/kb/ts3048
Have a good one,
David

I have installed my lexmark x1100 printer to macpro but it keeps telling me that the ink pots are wrong and they are not how can over ride this issue please help

I have installed my lexmark x1100 printer to my macpro lion but though it registers its there it keeps telling me that the inkjet pots are not in position or wrongly inserted, how can I overcome this problem which is driving me crackers!!!!!

Thanks for the additional info. If the printer works using your Dell Laptop, then the printer is working fine. The problem is with the driver. The Lexmark X1100 is only compatible up to Mac OS 9.2.2. If you have the Mac OS X, unfortunately, it's not compatible with that OS.
You might want to consider purchasing a new printer - preferably a network printer since you have multiple computers. We do have printers that are currently on sale online. You can check it out here: http://bit.ly/KQBDe0
Those printers are compatible with the newest Operating Systems both for Windows and Mac. It also has drivers for Linux.

TS3694 I cannot restore my Iphone 4. I have updated itunes and it will not let me restore my phone. Please help

Refuses to restore

My phone still turns on but the screen shows no activity, its really smashed into over 100 pieces so is the back however i am unable to acces the pictures, thats all i want from the phone. if you have a resolution to this that would be great.

TS4268 I was able to use face time and IMessages and now I not I have tried everything to get it to work I think and I know my apple I'd is right I try resetting and more please help

someone tell me how to fix it

CTRL+0 (<--that is a zero) will reset your zoom level on affected pages. Firefox remembers the zoom level you last used on a page.
Built-in Zoom functions:
*http://support.mozilla.com/en-US/kb/Page+Zoom
*http://support.mozilla.com/en-US/kb/Text+Zoom
Zoom Add-ons:
*'''''Default FullZoom Level''''': https://addons.mozilla.org/en-US/firefox/addon/default-fullzoom-level/ '''''
*'''''NoSquint''''': https://addons.mozilla.org/en-US/firefox/addon/nosquint/
**More info on NoSquint: http://urandom.ca/nosquint/
'''If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.'''
Not related to your question, but...
You may need to update some plug-ins. Check your plug-ins and update as necessary:
*Plug-in check --> http://www.mozilla.org/en-US/plugincheck/
*'''''Adobe Shockwave for Director Netscape plug-in''''': [https://support.mozilla.org/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
*Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.org/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.org/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
*'''''Next Generation Java Plug-in for Mozilla browsers''''': [https://support.mozilla.org/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

I have cleared caches & cookies till I am blue in the face but the National Lottery site will not load-says "connection reset" every time Please help?

Similar Messages

Maybe you are looking for