I have Creative Cloud and Acrobat XI Pro

keepd coming up as trial . Its to be part of Mr apps Right?

Hi Lynfordd,
As per your account details your CC subscription is active and it should work fine. I also found that your subscription is already activated on 2 machines, so if you are trying to install and activate it on another computer then you need to deactivate it from one of the 2 machines and then try activating it on your 3rd computer.
Please let us know if it helps.
Regards,
Abhijit

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I have Creative Cloud and can not use Acrobat XI Pro.

I have Creative Cloud and can not use Acrobat XI Pro. I have used it for 30 days.
Please come back.
BR/Karl Johan

Hi Lynfordd,
As per your account details your CC subscription is active and it should work fine. I also found that your subscription is already activated on 2 machines, so if you are trying to install and activate it on another computer then you need to deactivate it from one of the 2 machines and then try activating it on your 3rd computer.
Please let us know if it helps.
Regards,
Abhijit

I don't have creative cloud connection or premier pro showing up in my apps section?

I don't have creative cloud connection or premier pro showing up in my apps section?
Can you tell me why this would be?
I am using windows XP and have donwloaded Indesign, Photoshop and illustrator successfully. How do I get access to the Creative cloud connection for syncing my files. ANd why dont I have access to Premier Pro?
Thanks

Your hardware and operating system must meet the minimum tech specs for the various apps.
http://www.adobe.com/products/creativecloud/tech-specs.html#requirements
In your case, it seems like you're running Windows XP 32 bit which means you won't see the following apps since they will not run on your computer:
Premiere Pro, After Effects, Encore, SpeedGrade - all 64 bit only
Lightroom 4 - won't run on Windows XP. Only runs on Vista, Win 7 and Win 8
Creative Cloud Connection - only runs on Win 7 and Win 8
In addition, you won't have access to any 3D tools in Photoshop CS6 Extended since they're not available in XP.
Plus Adobe have announced that Photoshop CS6 is the last version which will run on Win XP
http://blogs.adobe.com/photoshopdotcom/2012/09/photoshop-and-windows-xp.html
Time to upgrade your computer to 64 bit Win 7 or Win 8.

Does the Creative Cloud include Acrobat XI Pro?

Does the Creative Cloud include Acrobat XI Pro?

All the tools and services are listed here
http://www.adobe.com/products/creativecloud/tools-and-services.html
Acrobat XI Pro is listed at the top of the "Also included:" list in the sidebar on the right hand side.

I have Creative Cloud and just downloaded Ae... but it is version CS6... not CC2014.1 . Any idea why the download is for an older version?

I have Creative Cloud and just downloaded Ae... but it is version CS6... not CC2014.1 . Any idea why the download is for an older version?

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
* Firefox 7.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox

I have a problem activating two different products Creative Cloud and Acrobat

I have several subscriptions with my Adobe.com and Creative Cloud accounts. I manage a team in Creative Cloud and am a member of this team as well.
Additionally, I have a separate subscription for Acrobat for a different user.
I cannot see how I can activate the Acrobat licence separate to the Creative cloud licence. I understand that I can activate the Creative Cloud suite on two machines (one at work and one at home) When I then try to activate Acrobat only on a different machine, it tells me I have already activated on two machines and must re-set.
I have the licencing for the two different products. How can I separate them?
Thanks

if you have more than one cc account you must have more than one adobe id, each associated with a different subscription cc account. sign in to your cc desktop app using the adobe id you want associated with the cc programs and that particular computer.
for your non-cc adobe products, do not install via the cc desktop app. download and install outside the app and activate with your serial number.
Downloads available:
Suites and Programs: CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Deployment of Adobe XI Pro Cloud and Adobe XI Pro Non-Cloud

Hello - If you have Acrobat XI Pro Cloud and Acrobat XI Pro Non-Cloud deployed in a large environment where both products were packaged with the Adobe Application packager at separate times, how does one systematically determine or report on which version is which (file version, registry path, exes, product ID, etc). As best I can tell they are literally exactly the same.
Here's the scenario, I am rolling out Adobe XI Pro Cloud globally to many computers, a good portion of our computers already have Adobe XI Pro non-cloud version. Typically I run a report on ProductID, RegistryKey, or FileVersion to isolate the correct product that needs to be deployed. In this case, they report exactly the same. What is the best mechanism to report on to separate the two?
Is there a file\folder\registry key that would exist only for an Adobe XI Pro Cloud-Edition installation?
(Note: most of these systems will also have the Cloud version of Illustrator & Photoshop installed, which needs to remain intact, looking for CC folders doesn’t indicate specifically which Acrobat version they have in that case)
Thank you,
Tony

This may help: http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/troubleshoot.html#software-ta gs
Ben

We have Creative Cloud. A client wants to make a free magazine. How much?

Hi everyone!
We have Creative Cloud, and a client of ours wants to create a free magazine (multiple issues a year) for iPad and iPhone, distributed in Newsstand.
We know tons about InDesign, but nothing about Digital Publishing Suite.
How much is this going to cost to create and put up in the Apple Newsstand?
Thank you in advance!

If they got the funds buy the pro account. Put it on the bill. And you run it. All depends on how deep the clients pockets are.
Single editon would be good for a yearly catalog IMHO. Or something with a shelf life of a year. If its a one time cost with no DL's to buy. Save Enterprise for the Fortune 500 clients.
A magazine is going to be a multi-issue situation with subs. They might also want to charge if it works. You get a certain amount of DL's to star with with the cost of PRO and if you burn through them (which is a good thing) you need to buy more.
I don't think you get any anyaltics with single edition either but I could be wrong.

I have creative cloud - but cant open acrobat XI pro?

i have creative cloud - but cant open acrobat XI pro

I had creative cloud for a year. Something in the program was corrupted, my Mac Pro uninstalled it with Apple’s Security uninstaller which obviously left out some key Adobe unimportant file but the Apple message was an instruction to reinstall. Sounds simple enough unless you are Adobe and believe your programs are part of the NSA’s drone program both recording your personal calls but also secretly scanning your systems for illegal software. LOL
For whatever reason the Install program for Acrobat wan’t on my system, yet the “Creative Cloud” showed that it was indeed installed and performed perfectly with a bug green checkmark. The smarter people are, the harder it is for them to understand simple problems and solutions. Its why they take those people and put them in a corner away from the world. Trying to explain that my Macbook Pro did not use the software written by the hand of god "Adobe uninstall" so trying to run it after the fact just gave me errors. Plus, no where on my system was an Acrobat Install so I'm assuming it was inadvertently deleted by the internal Mac uninstall software. After several calls to Adobe, maybe 2.5 hrs just trying to explain what happened, and that I need to reinstall Acrobat, so turn off the flag that prevents me from installing a fresh copy. Why? because the twenty year tradition of spending 98% of their development time just trying to figure out methods to prevent licensed users from the egregious sin of trying to install another copy on a second machine, which as long as only one copy was running at a time does NOT violate the approved standard software license.
So for 7-8 of the 12 months I paid monthly subscription rates, I still do not have Adobe Acrobat and just cancelled the subscription today after they raised it by $10 more per month. I've struggled with this company for over 25 years and they have the most propeller heads of any one on the industry and are proud that only a small few can actually figure out how to use it. I wish you luck but they provided me three solutions the tech dreamed up for fixing my problem which underscored their complete ignorance of the MAC OS X Operating System or their own creation of the Creative Cloud that in and of itself, needs removed from every system. I cancelled, and they debited by account anyway. Someone needs to send them a gift wrapped present via email to thank them for the best years of my life.
I only use Photoshop & Lightroom 5 plus Acrobat. And I truthfully don't need them to obtain it. The concept is a perfect use of cloud technology, until you add in the Adobe Windows Vista coding combined with their paranoia that someone will figure out a way to utilize two copies on the same license. I'm a finance guy and these are not the things that increase revenue. They just continue to piss off the customer base..
Make sure you are first installing Creative Cloud and installing and updating from that program that will always run in the background and when you want to peruse their other software, that is where you do it. It is also where they notify you of updates and of course the green check mark which is their lock from you ever being able to download another copy. if you download Acrobat into your downloads but trying to execute it will be a futile effort even though it would solve my and maybe even your issue while the Creative Cloud correctly sees that you have one licensed running copy. However, that solution almost threw him into a virtual coma. But then he reduced himself to utilize common sense and began to apply what two hours of previous conversation explaining that there had to be a method to temporarily neutralize the cloud monitoring of your system just for five to ten minutes, just enough time to reinstall a fresh copy of Acrobat and insert the same license. After bringing up the full blown acrobat software and its running perfectly, Adobe could reactivate the interface with its web based system and the monitoring of your hard drive, specifically all your Adobe software and now the green check mark actually is correct and you are back in business. However, in Adobe land, I just articulated what was a version of Alice in Wonderland. That solution never happened and therefore i decided to cancel the subscription. Adobe will have a nuclear feature that removes you and probably the software. Then after a couple months, it may be possible to resubscribe and have the system treat you as new, thus allowing the reinstallation of any software which surely had updates or went up to a version slightly higher. However, now I think they have defeated their original marketing scheme and overpriced AGAIN which will drastically reduce their renewals which are auto yearly auto renewals where the user is supposed to receive several emails regarding the renewal date, the price change, etc. Just using my on file account and debiting my account, I can reverse that.
I wish you much more success during your year long commitment and hope that you at least receive the value of the subscription because Adobe has never been one to offer a conselation by extending your original subscription at your original rate, but we aren’t in OZ and he name wan’t Dorothy. Best of luck!

I am a Creative Cloud subscriber and Acrobat XI Pro is asking for a serial number. When I enter my CC serial number, it indicates that the serial number is invalid

I am a Creative Cloud subscriber and Acrobat XI Pro is asking for a serial number. When I enter my CC serial number, it indicates that the serial number is invalid

>enter my CC serial number
I don't know how that is possible, since Cloud accounts do not use a serial number... you download & install & activate Cloud programs with your Cloud log in to your paid account
Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html
-Install, update or UNinstall, and launch after installing

Okay so I'm trying to download Adobe Flash Pro. I've gone to creative cloud and downloaded "Flash Professional CC and Mobile Device Packaging (2014)" and I have no idea what to do afterwords... There's no way to open or run the file. And to be honest, I'm

Okay so I'm trying to download Adobe Flash Pro. I've gone to creative cloud and downloaded "Flash Professional CC and Mobile Device Packaging (2014)" and I have no idea what to do afterwards... There's no way to open or run the file. And to be honest, I'm not even sure if it's the right download... Help!

I'm using PC with Windows 8.1. I got onto the Creative Cloud and downloaded "Flash Professional CC and Mobile Device Packaging (2014)". <--- That would be the file. I can't open or run it from CC and I couldn't find a file in my computer either.
I've also found direct downloads for the trial version and hit the set-up button, it loads up, and then nothing happens.

I have bought a single App Premiere Pro in creative cloud and installed and downloaded my app, but the App will not launch

I have bought a single App Premiere Pro in creative cloud and installed and downloaded Premiere Pro, but the App will not launch.

Hi There,
We would appreciate if you could provide us the below mentioned information so that we can assist you appropriately.
OS Version:
Have you used Premier Pro as trial before?:
Error message/screenshot<if any>:
Thanks,
Atul Saini

Just downloaded LR 2015 from creative cloud and when I click icon to run it flashes in and out and will not open. I have a macbook pro 13" retina

Just downloaded LR 2015 from creative cloud and when I click icon to run it flashes in and out and will not open. I have a macbook pro 13" retina

Hi Frank,
You can follow the article: Sign in, Sign out | Creative Cloud desktop app to sign out and sign in back again to Creative Cloud and try to launch your Lightroom 2015 application.
Let us know if it works or not.
Thanks,
Ratandeep Arora

Acrobat keeps crashing after installing through creative cloud and Im at a loss!

I had Acrobat installed before I purchased creative cloud and it worked fine. Ever since I installed it through creative cloud I can't get it to work. It launches, and lets me scan though a few pages with the page down and then just quits unexpectedly.
I've updated all the software as it has come through application manager. I need to be able to get into the software and edit some PDFs for a client but Im at a loss as to what it could be.
Hardware: Macbook Air 11" 1.6 Ghz 4GB ram
Mac OSX 10.7.4

Thanks Cathrine, looking forward to what you find out.
We have purged the system of all adobe files using adobe cleaner and have re-installed after fixing permissions and other minor disk issues, and then running a full course of maintenance and cleaning tasks with Oynx but still no luck.
We too have no real use for Reader, but in the moment all we needed to do was open a pdf but Reader had the same sympoms as Acrobat, thank god for Preview!

Hello, I have creative cloud installed on my Mac Book Pro - OS X 10.9. 5 When trying to download trial version, a popup window shows the message " you have been disconnected" Connect to continue. No way to access to the download programs after entering t

Hello, I have creative cloud installed on my Mac Book Pro - OS X 10.9. 5 When trying to download trial programs, a popup window shows the message " you have been disconnected" Connect to continue. The same message comes after repeated attempt to entering the login and password info. How can I solve this?

Hi Jeff,
Here is the screenshot of the window which comes after any attempt to download a trial version. It is in French, it means you have been disconnected, connect to continue.

I have Creative Cloud and Acrobat XI Pro

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