I have creative cloud photography plan, but cannot update to Lightroom CC

When i opened Lightroom (part of my CC photography plan) it said to update to Lightroom CC by clicking the adobe app manager thing on the upper bar of my computer (Mac) and clicking "install" next to Lightroom CC. however, next to Lightroom CC it says "try". not install.
i have had problems in the past where that adobe manager app would say that i didn't have Lightroom installed and it would have a button saying "install" even though i already had it installed. this may be similar to that problem.
Anyway, how do i make it say install, instead of trying to give me a trial.

i just clicked try to see what it will do. right now its installing, i will let you know what it says in a minute.
thank you for your help. i have had no luck with adobe support. its taken about 1hr to get someone on chat, and when got someone i accidentally went back a webpage and lost it. now i waited another hour and got someone and when i tried to sent the support guy the photo on this post i lost that conversation. so now I'm on my third hour and third try to not lose someone at adobe support. but thanks for helping, please keep in touch.

Similar Messages

  • I have just purchased creative cloud photography plan but cannot download photoshop?

    please help

    Please elaborate the issue and Supply pertinent information for quicker answers:
    The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
    Adobe product and version number
    Operating system and version number
    The full text of any error message(s)
    What you were doing when the problem occurred
    Screenshots of the problem
    Computer hardware, such as CPU; GPU; amount of RAM; etc.

  • I already have creative cloud Photography plan and just want to add dreamweaver, is this possible?  Alternatively, I have tried purchasing the Complete - For CS Customers but it asks me to contact customer support and then sends me through to the forums!!

    I already have creative cloud Photography plan and just want to add dreamweaver, is this possible?  Alternatively, I have tried purchasing the Complete — For CS Customers but it asks me to contact customer support and then sends me through to the forums!!

    yes.
    contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

  • I paid for "Creative Cloud Photography plan", but in my account i still have Free plan. What should i do?

    I paid for "Creative Cloud Photography plan", but in my account i still have Free plan. What should i do?

    Try Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

  • I want to buy the Creative Cloud Photography plan that includes Photoshop and Lightroom but I currently have a plan $9.99 a month that includes only Photoshop CC. How do I switch plans?

    If you're already on an installment plan for $9.95 per month that includes only Photoshop CC, how do switch plans to obtain the combination Photoshop and Lightroom plans for the same price?
    Thanks,
    Dennis

    Cancel old and buy new is the only way I know, but you MAY be able to exchange
    Return, cancel, or exchange an Adobe order

  • Hi, I have Creative Cloud Photography plan (one-year, prepaid). I installed Photoshop CC but now I am getting a Trial Expired message and am asked to provide the serial number.

    How can I solve the problem? Many thanks

    Vincas+Alesius this is due to the a connection error between the computer and our activation servers.  You will want to try the suggestions offered by Mylenium in message #1.  The most common cause of this issue is the host files.   If you have any specific questions about the steps listed you are welcome to post them to this discussion.
    If you would like direct assistance you are welcome to contact our support team at Contact Customer Care.

  • Creative Cloud Photography Plan only works in Trial Mode?

    Hello everyone,
    I bought Creative Cloud Photography Plan for a year and paid for it. I use a mac so i downloaded Creative Cloud app for Mac.
    Donwloaded Photoshop CC and Lightrom 5 (Which are included in Creative Cloud Photography Plan) but i can only run them in trial mode.
    Don't Creative Cloud Photography Plan include to rights to use this programs or do i have to buy licences for them anyway?
    Because i didn't think that i am going to need the licenses, i thought that just the Creative Cloud Photography Plan is enough to use them.
    Does anybody know anything about that?
    Thank you.

    Here is the correct solution for this problem when people with paying subscriptions are being told they are in trial mode on CC - please add this to your support arsenal:
    Try the steps in this help page and remove the opm.db
    http://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available. html
    Go thru the steps in this link to ensure that your computer can communicate with the Adobe servers
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  • I double purchase Creative Cloud Photography plan, I want to cancel one.

    Hi,
    I just purchased Creative Cloud Photography plan, but I can not open my photoshop program, I didn't notice that I should wait about 15 minutes to get the subscription works.
    So I purchase again the same subscription. Now I have double subscription for Creative Cloud Photography plan. I want to cancel one.
    Anyone can hel how to do this?
    Thank you,
    Alex

    Its settled now, and i already charged double for same software.
    I call the customer support, send them a message many times, and my request status is WITHDRAWN because
    "Your support case was cancelled because we did not receive a response
    from you"
    How come you guys cant solve this kind of problem?

  • I purchased the Creative Cloud Photography Plan for 9.99 and I cannot gain access to Photoshop, just Lightroom. It worked for night I purchased it and now I cannot open up Photoshop.

    I purchased the Creative Cloud Photography Plan for 9.99 and I can't open up Photoshop.  I had access to it the night I bought it online and now I cannot use it. Will someone help figure this out.  Perhaps I'm an idiot and just missing an obvious step so I apologize for that but, I still NEED HELP!!!

    I have a laptop with a Windows operating system (not lucky enough to have a Mac) and as far the Adobe version, it's the plan for 9.99 that Adobe is offering.   I was under the impression that the Creative Cloud Photography Plan included Photoshop and Lightroom, the latest versions of both, because that's what it said when I purchased it.  I'm sorry my information is too limited or not detailed but, it's a pretty basic concern. I bought something,  it's not working and I want to know why.  Thank you and apologies for sounding rude. Thank you for responding as well. 

  • I have been paying for Creative Cloud Photography plan and .....

    I have been paying for Creative Cloud Photography plan and Photoshop Photography Program, I don't know if I should be. I want to be able to use Photoshop and Lightroom. Can anyone help?

    Cloud Plans https://creative.adobe.com/plans
    -Special Photography Plan includes Photoshop & Lightroom & Bridge & Mobile Lightroom
    -Special Photography Plan includes 2Gig of Cloud storage (not the 20Gig of the full plan)
    -http://helpx.adobe.com/creative-cloud/faq/mobileapps.html
    -http://helpx.adobe.com/photoshop/kb/differences-photoshop-creative-cloud-photography.html
    -and subscription terms http://www.adobe.com/misc/subscription_terms.html
    -what is in the entire Cloud http://www.adobe.com/creativecloud/catalog/desktop.html
    -http://www.adobe.com/products/catalog/mobile._sl_id-contentfilter_sl_catalog_sl_mobiledevi ces.html

  • I have a Creative Cloud Photography membership but can't find a redemption code or access Lightroom or Photoshop.

    I purchased a Creative Cloud Photography membership but can't find a redemption code nor can I access Lightroom or Photoshop. I keep getting a message "Your Lightroom trial has expired. What steps do I need to take to get up and running?

    If you are using windows OS, look for file named hosts at below location:
    C:\Windows\System32\drivers\etc
    Check if there is anything that is blocking the Adobe CC app to verify your subscription.
    Make back up copy of hosts file and delete everything except below contents:
    # Copyright (c) 1993-2009 Microsoft Corp.
    # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
    # This file contains the mappings of IP addresses to host names. Each
    # entry should be kept on an individual line. The IP address should
    # be placed in the first column followed by the corresponding host name.
    # The IP address and the host name should be separated by at least one
    # space.
    # Additionally, comments (such as these) may be inserted on individual
    # lines or following the machine name denoted by a '#' symbol.
    # For example:
    #      102.54.94.97     rhino.acme.com          # source server
    #       38.25.63.10     x.acme.com              # x client host
    # localhost name resolution is handled within DNS itself.
    # 127.0.0.1       localhost
    # ::1             localhost
    I hope that should resolve the issue.

  • I have the Creative Cloud Photography plan why am I being asked for a serial number?

    I ordered the Creative Cloud Photography plan yesterday and I believe I haven't got the serial number. I've looked under My Products, I've looked under My Orders, I've checked my email...I just keep going in circles and I don't know how to start using the product that I paid for. :S

    Branching to a separate discussion.
    C2ro as a member of the Creative Cloud Photography plan there is no need for a serial number.  If you are being asked for a serial number then there is likely a connection error preventing the active membership from being authorized on the computer.  Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve connection errors.
    For more information on how to install Photoshop and Lightroom please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

  • Getting 'Trial Expired' on Photoshop but I pay for Creative Cloud Photography Plan (all up to date with payments)

    Trial expired message when loading Photoshop, yet I am paying for Creative Cloud Photography plan, with payments up to date.

    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Can I use Creative Cloud Photography Plan for commercial purpose?

    I own small company and we have some basic use of Photoshop. I am planning to buy creative cloud photography plan. Can I use creative cloud photography plan for commercial purpose?

    By using it for your own profession to be used only by you, you can choose between any option but to get the CC used by your staff or other member of the organisation, Team needs to be used.
    If you are using the retail for your own profession then you get 20GB or 2gb as per the individual plan purchased where as CCT with single seat with provide you access with 100GB of storage space.
    Regards
    Rajshree

  • How do I add to my Creative Cloud Photography plan Illustrator?

    Hey there,
    I have the Creative Cloud Photography plan and downloaded Photoshop.
    Now I need to download the Illustrator, as well - how do I do it??
    Thanks!

    Hi Sgroup,
    You can download Adobe Creative cloud from here:
    https://creative.adobe.com/products/creative-cloud?promoid=KLYVF
    The options to but the whole Creative cloud and single apps:
    You can have a look to these links.
    Cloud-based creative software and services | Adobe Creative Cloud
    Creative Cloud pricing and membership plans | Adobe Creative Cloud
    Creative Cloud Help | Creative Cloud / Common Questions
    Thanks,
    Nikhil Gupta

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