I have Creative cloud student and I can't download on two computers

I have Adobe CC one-year student membership, I downloaded Adobe illustrator on my PC, when I decided to download it on my Mac laptop, it asked me for Serial Number, I can't seem to find it. Also I'm already signed in with the same account.
Can you guys help me?

Abdulkarim Alsaadoun please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection error preventing the membership from being authorized.

Similar Messages

  • I Have Creative Cloud Student and Teacher edition, but all trial version shown in creative cloud.

    I Have Creative Cloud Student and Teacher edition, but all trial version shown in creative cloud.

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
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    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
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    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • Hi, I have Creative Cloud Student and Teacher Edition and when I want install for example Premiere Pro, I have always the same problem - your trial is expired, license this software. But I don't have a serial number. Can You help me, please?

    !

    Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    or
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • Hi! I have Creative Cloud Student and Teacher Edition, but the programs keep asking me to buy them, why?

    Why do I only get to use Testversion? And now when testversion is over I can´t use programs such as Indesign. I really need to have them, I can't do my school assigments with out them.  I tried to chat with Adobe but nobody answers! Please help mig!

    Does your subscription show in your Adobe account? https://www.adobe.com/account.html
    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
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    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I have a Creative Cloud License for "Creative Cloud Student and Teacher Edition". Can my daughter use an App on a separate computer? If not, can I purchase a second license?  Thank you.

    I have a Creative Cloud License for "Creative Cloud Student and Teacher Edition". Can my daughter use an App on a separate computer?
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    The license allows YOU to install on a 2nd computer... it does not allow someone else to use your license
    Licenses and terms of use | Adobe
    You may also not purchase an Education version for someone, they must do that for themself... if they qualify
    Adobe Education... Start here https://creative.adobe.com/join/edu
    Education Plan https://creative.adobe.com/plans?plan=edu
    One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
    http://www.adobe.com/products/creativecloud/students.edu.html
    http://www.adobe.com/education/students/student-eligibility-guide.edu.html
    ID Proof http://www.adobe.com/store/au_edu/academic_id.html
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    How can I change my existing Creative Cloud Student and Teacher Subscription to Photoshop CC offer?
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    I have purchased the Creative Cloud Student and Teacher edition and I now need to install illustrator on Windows Vista. All the new versions are not available for Vista. I have managed to find older versions for download but it is asking me for a product key. Is it possible to get the product keys for older version with Creative Cloud Student and Teacher edition?

    You cannot purchase older versions of Adobe software thru Adobe.  If you have a full subscription you can acquire the CS6 version  thru that.  I have had CS6 running on a Vista system for years without problems.
    Download previous versions of Adobe Creative applications -
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  • I have Creative Cloud installed and Photoshop installed, but I can not open the program itself. No idea why, everything is up to date and i was using it just fine yesterday.

    I have Creative Cloud installed and Photoshop installed, but I can not open the program itself. No idea why, everything is up to date and I was using it just fine yesterday.
    2015-02-24_1129 - DavidIpromote's library

    Try resetting Photoshop Preferences.   Use your Photoshop start icon to launch Photoshop and immediately press and hole Shift+Ctrl|CMD+Alt|Option keys   Photoshop should Prompt you with Do you want your Preferences deleted. Reply yes.   Photoshop should then delete your user ID preferences and then create a default set of preferences for your ID and start successfully.

  • How can i activate CS6 Creative Cloud Student and Teacher Edition

    After installation of my purchased Creative Cloud Student and Teacher Edition, Trial-dialog pops up an advise me i have 30 days more of use. Help me!

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  • Paid my subscription for Creative Cloud Student and when I sign in, I can only use the trial versions?

    Paid my subscription for Creative Cloud Student and when I sign in, I can only use the trial versions..
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    Mylenium

  • How can i cancel my one year Creative Cloud Student and Teacher Edition?

    how can i cancel my one year Creative Cloud Student and Teacher Edition?

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  • Creative Cloud Student and Teacher Edition .I use the Macbook.I got the mail that said my order was checked,but I don't get the number.So I still use trial.Hoe can I change my character into member?

    Creative Cloud Student and Teacher Edition .I use the Macbook.I got the mail that said my order was checked,but I don't get the number.So I still use trial.Hoe can I change my character into member?

    This is an open forum, not Adobe support... you need Adobe support to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • I brought a Creative Cloud Student and Teacher Edition (one-year) can I install on two computers?

    I brought a Creative Cloud Student and Teacher Edition (one-year) can I install on two computers?

    Welcome to the forum.
    http://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html
    http://www.adobe.com/products/creativecloud/faq.edu.html
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  • How do I change from an Online Creative Cloud Student and Teacher edition (one-year) to Adobe Creative Cloud for ETLA

    I received a redemption code for Adobe Creative Cloud for ETLA from my school and signed up with the redemption code but now it is saying that I  only have Online Creative Cloud Student and Teacher edition (one-year). What can I do to change it to the Adobe Creative Cloud for ETLA that I need for my college courses.

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  • Submitting academic proof for Adobe Creative Cloud Student and Teacher Edition

    I was contacted to validate my academic status for a Creative Cloud Student and Teacher Edition I purchased via adobe.com on May 14, 2014. The Education FAQ page (http://helpx.adobe.com/x-productkb/policy-pricing /education-faq.html) states:
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    Thank you! This page helped.
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