I have creative cloud subscription but it says free trial

I have a creative cloud subscription through my university. When I download photoshop though, it says I have a 30 day free trial. Anyone know why it says and what will happen after the 30 days are over?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Similar Messages

  • I have a full Creative Cloud Subscription, but I only use Photoshop and Bridge. I want to change to a less expensive subscription but it is not clear what steps I need to do to make this happen. Do you have a simple step by step guide? Seems that there is

    I have a full Creative Cloud Subscription, but I only use Photoshop and Bridge. I want to change to a less expensive subscription but it is not clear what steps I need to do to make this happen. Do you have a simple step by step guide? Seems that there is lots of help to upgrade but not down grade.

    FIRST check with Adobe to find out if you may cancel what you have without a fee
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"
    Then cancel what you have
    -cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    And finally buy a new subscription
    Cloud Plans https://creative.adobe.com/plans
    -Special Photography Plan includes Photoshop & Lightroom & Bridge & Mobile Lightroom
    -Special Photography Plan includes 2Gig of Cloud storage (not the 20Gig of the full plan)

  • I have got Indesign CS6 (Creative Cloud subscription) but I also need Indesign CS5.5. Can I buy it?

    I have got Indesign CS6 (Creative Cloud subscription) but I also need Indesign CS5.5. Can I buy it?

    Adobe CS 5.5 is not available for sale from any reliable source, including Adobe.
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  • I have bought creative cloud subscription but it will not download app onto y desktop

    i have bought creative cloud subscription but it will not download app onto my desktop.
    Can anyone help me?

    We cannot know. Even calling your post would be an exaggeration/ understatement, depending on how you want to see it. We need hard technical facts - operating system, computer specs, what is the exact error/ problem and so on.
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    kglad,
    Thanks for the suggestion but I have attempted this many times to no avail. As I said in my original post, "I have researched this problem on this forum and the Adobe site and believe that I have tried everything over the past week."
    It is very late here (I am in Greece). I will have a further attempt in the morning. The windows machine is hut down. Thanks for your help.
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  • Active creative cloud subscription but still showing trial?

    Hello,
    I currently have an active Creative Cloud subscription for Photoshop. I recently just wiped my PC (Windows 8.1 - custom build), and upon redownloading photoshop, it's asking for a serial number upon Photoshop launch when I use my log-in. I've followed all directions:
    - Changing directions to English International
    - Logging out/in
    - Etc. (from the list of usual culprits)
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    Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    and
    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • What happens if you cancel a creative cloud subscription but are still getting charged?

    Last month we requested to cancel our original adobe creative cloud subscription (had 3 seats) and move these 3 seats to a new company creative cloud subscription.
    We contacted customer support and explained that we wanted this subscription cancelled. They said via chat that it was cancelled but we have seen automatic invoices stating a payment for September had gone through on our credit card to pay for the original creative cloud subscription.
    How do we go about cancelling this original subscription all together so this doesn't happen?

    The last charge was on September 9th 2014 for order # AD002776386NZ, Please confirm the date of cancellation requested via private messaging, I can follow up the case.
    Please respond to private message sent to you.
    Regards
    Rajshree

  • I have creative cloud membership lightroom still running on trial

    Hi,
    My Lightroom wont change to a registered version. I have creative cloud installed (mac), i am logged in and have a subscription.
    Can anyone help me?
    Cheers, Jerome.

    sign out and then back in to your cc desktop using the same adobe id used to subscribe to cc, Sign out, Sign in | Creative Cloud Desktop app
    if that fails, Sign in, activation, or connection errors | CS5.5 and later

  • I have creative cloud subscription is suspended b/c date on system diff from server?

    I have a Creative Cloud monthly subscription and suddenly when I try to use the apps it states that me subscription is suspended because the date on my system does not match the date on adobe's server? The date on my system is fine.

    Did you contact customer support? Sounds carzy or somekind of glitch.
    Can you telll us when you prucahsed your subscription and where? What system you have? Is this a yearly contract or a month by month? Did you pay this months fee?
    W hat does the error say exactly? Can you post a screenshot of the message?

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    Hi,
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    Thanks,

    After you canceled your subscription, did you also uninstall Creative Cloud?

  • Have a CC subscription but app only allows "trial" or "buy" - what's going on?

    I have a subscription to Creative Cloud and just downloaded Muse. When I go in to open the application, it says that I have to "buy" or use the "trial". What is going on? I already have a subscription to cloud, why is there only a "trial" period?

    Hi Cchudae,
    Welcome To Forums
    I would suggest you to follow the steps mentioned below:
    Open the Adobe Application Manager (AAM).
    If applicable, let AAM complete any automatic updates and restart itself.
    Sign in with your Adobe ID. (Optionally, you can close AAM at this point.)
    Open a CC Application (e.g. InDesign or photoshop etc).
    If prompted (e.g. you get the trial screen), click "License This Software" and sign in with your Adobe ID.
    Let me know if it helps.
    Thanks!
    Eshant

  • Do I have to download creative cloud to get the photoshop free trial?

    Every time I download the photoshop free trial it just opens up creative cloud. When I go to log into creative cloud though it says I have been signed out and I must sign in to continue even though I just signed in. It does this every time. HELP!

    Hello,
    by using Download a free trial or buy Adobe products | Adobe downloads you will see two alternative ways:
    Select any of the applications below to download a free trial.
    Or sign up for your free trial of Creative Cloud to get free access to all of these applications, mobile apps, web storage, and more.
    Hans-Günter

  • I have creative cloud photoshop but i need to change to indesign

    I want to change from photoshop to indesign

    Cancel what you have and buy a different, single program, subscription
    Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    Cloud Plans https://creative.adobe.com/plans
    -and subscription terms http://www.adobe.com/misc/subscription_terms.html
    NOTE - to not have to pay a cancellation fee you should contact Adobe
    Adobe contact information - http://helpx.adobe.com/contact.html

  • When I open Muse, I get a message that a new update is available.  When I hit install it just closes and nothing happens.  Then I got a message  I needed Adobe Creative Cloud App to resolve the issue.  I downloaded a copy of Creative Cloud desktop but it

    When I open Muse, I get a message that a new update is available.  When I hit install it just closes and nothing happens.  Then I got a message  I needed Adobe Creative Cloud App to resolve the issue.  I downloaded a copy of Creative Cloud desktop but it says that my Muse is up to date.  It was last updated in May but you have a new update today and it will not update.  I thought maybe I am not suppose to have the Creative Cloud update because all I have is the individual app Muse and the photography program.  So I uninstalled the CC desktop.  Then when I open Muse it says I need the CC desktop to help with the update.  So I get stopped either way.  Now I also had a Pre-Release Muse on my computer and I don't know if that complicated things.  Please advise.

    All future installs/updates of Muse (and most other Adobe apps) are through the Creative Cloud desktop app. Thus you do need to have it installed.
    Are you on Windows or Mac? What OS version?

  • Acrobat X Pro Creative Cloud Subscription Asking for Serial Number

    I have a monthly paid acrobat x pro creative cloud subscription, but it keeps asking me to license my software and input a serial number. The trial period is done, so I cannot use this software that I am paying for.

    Hi Laura ,
    Please refer to the following link to find your serial number .
    https://helpx.adobe.com/x-productkb/global/find-serial-number.html
    You can log in to Adobe.com with your credentials and you will be able to see the serial number of that particular products under My Products section.
    Regards
    Sukrit Dhingra

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