I have CS4 I am getting "installer database is corrupted contact Adobe support"

For the second time I received "licensing for this product has quit working" for my CS4. After an hour and a half with tech support a month ago they finally sent me to a download link to download the full version of CS4 basic Photoshop.That worked!
This time I downloaded ALL the Adobe speacial CS4&CS5 instuctions for license repair. I followed ALL of them in order to the letter. Using the terminal and entering "sudo python" dragging the repair tool into the terminal etc, etc. After all that I tried to launch CS4 only to be greeeted with "the installer database is corrupted, contact Adobe tech support".
I was told there is no support for CS4 anymore. I was told there is no download link in the archives for downloading CS4. I do not beleive they deleted the link because you can still go back to 2007 for archive versions of FLASH PLAYER so how do I get them to provide me with the link to CS4? I want to upgrade to CS5 then CS6, but for now I stuck.

I did all that and more from the 12 pages of printouts from the Adobe support site. None of it worked!
What did work was I downloased the trial version of CS6 AND INSTALLED IT AND THE UPDATES. I opened the CS6 program then closed it. Then without deleting or uninstalling anything from CS4 I reinstalled my CS4 update for CS3. After entering both serial numbers and registering it I double clicked the CS4 icon and it opened up perfectly!
I don't know what brought this about, but clearly installing the full version of CS6 repaired the "corrupted installer database issue". Why is it I can stumble on to this, but Agobe wont tell you?

Similar Messages

  • Installing CS3 I get 'Installer Database is Corrupt' error message.

    Installing CS3 I get 'Installer Database is Corrupt' error message. I have done a clean install upgrade from Windows 7 Home Premium to W7 Professional and get this message. Program was working fine before the upgrade. 64 bit version of Windows.
    The disc I have is an upgrade from earlier versions.

    Delete the caps.db in C:\Program Files (x86)\Common Files\Adobe\caps, then try again.
    Mylenium

  • I am trying to re-install Photoshop CS6. The files have downloaded but I get and error message that the Adobe Support Advisor is required to determine what the installation probIem is. I click on the link that says "get the Support Advisor here only to be

    I am trying to re-install Photoshop CS6. The files have downloaded but I get and error message that the Adobe Support Advisor is required to determine what the installation probIem is. I click on the link that says "get the Support Advisor here only to be told the Support Advisor no longer exists!! A blind loop. I need to have Photoshop CS6 installed...what do I do from here??

    The CC Cleaner Tool assumes the Akamai Download Manager is activated and it has not. It seems to be the missing file that triggers the error message. \in a previous re-install I was prompted to download & install the Akamai Download Manger, but not this time. Is there somewhere on the Adobe website that I can download it??

  • Error Installing Dreamweaver CS4 on Windows 7: Installer Database is Corrupt

    Error Message: The Installer Database is Corrupt. Please contact Adobe Customer Service.
    I bought a new laptop and would like to install Dreamweaver CS4 on it. It is already running fine on my desktop, being installed back in 1/2011. Both PCs are Windows 7 but the new laptop is Windows 7 Professional.  I have downloaded the two install files ADBEDRWVCS4_LS1.7z and ADBEDRWVCS4_LS1.exe multiple ways and to multiple locatons on the laptop. I've run the .exe file multiple ways and extracted to several locations besides the default (c:\users\userid\Desktop\Adobe CS4). After the extract completes and it tries to run setup I get the same message "The Installer Database is corrupt. Please Contact Adobe Customer Service" (which I did and they just gave me another download link I had already tried).
    I even copied the folder with the extracted files done on my desktop (where the install had succeeded). And still got the same message when I ran setup.exe on the laptop. I tried running it with a "run as administrator" command prompt, double-clicking in Windows Explorer, start > run and the same thing happens. At least it doesn't appear that it has actually installed anything yet.
    I did notice that my new PC has a program called "7-zip 9.20" installed which I do not remember installing and its install date is prior to my purchase of the PC so I'm guessing it came with it (HP Pavilion 15t running Windows 7 Professional 64-bit). The Windows 7 Desktop does not have this program installed. It is available from C|net where it has a good rating. Perhaps setup.exe does further extracting and the 7-zip program is the culprit? This is a long shot.
    I searched for others with this problem and found lots of issues installing Dw CS4, but none quite like this.

    Awesome! That worked! Actually I searched three folders (Program Files, Program Files (x86) & Program Data) for caps.db and found:
    c:\Program Files\Adobe\Adobe Premier Elements\caps.db (dated 9/2/2011)
    c:\Program Files (x86)\Common Files\Adobe\Backup\caps.db
    I ignored the first one since it might be needed by the Premier Elements 10 I installed yesterday and changed the name of the other one from caps.db to barb.fix.
    I changed the install folder from c:\Program Files\Adobe to c:\Program Files (x86) just in case CS4 is a 32-bit application which I had done before when installing on my Windows7 Desktop. Now that the install has completed I see that I have caps.db files dated 5/5/2014 in
    c:\Program Files (x86)\Common Files\Adobe\caps\caps.db
    c:\Program Files (x86)\Common Files\Adobe\backup\caps.db (barb.fix is still there but is only 26kb vs 3291 kb for the new caps.db)
    Thank-you so much! Now wish me luck when I try to open it for the first time!

  • Error message "The Installer Database is corrupt contact customer service."

    When I try to reinstall CS4 I get the above error message.I have not had an issue on previous re-installs.

    Dmharley what is causing you to reinstall?  Was there any changes made to the computer recently?  Did you restore from a system restore point or time machine back up?  What operating system are you using Creative Suite 4 on?

  • Trying to install Illustrator CS3 on Windows 8.1 and get error message-installer database is corrupt

    When I try to install Illustrator CS3 on a windows 8.1 machine and get the following error message. " Installer database is corrupt". Have tried rebooting computer etc. and still the same problem, any suggestions?

    BrianDany I am sorry you are facing difficulties installing Creative Suite 3 under Windows 8.1.  Windows 8.1 was not available during the time period which Creative Suite 3 was developed and the last updates released.
    I would recommend reviewing your PDApp.log and possibly AMT3lib.log file for error messages which are preventing the installation.  You can find details on how to locate and interpret the log files at Troubleshoot installation with install logs | CS3, CS4.  You are welcome to post any specific error messages which you discover to this discussion.

  • CS4 Design Standard re-installation - Installer Database is corrupt.

    I had a perfectly working Adobe CS4 Suite on each of my two computers until one of the laptops had to be reformatted. When attempting to re-install the Creative Suite 4, I get a "The Installer Database is corrupt. Please contact Adobe Customer Service" message and cannot go any further.
    Has anyone else experienced this issue?
    The only help I have been able to get from Adobe is a referral to Adobe Community sites. I found a post with a similar issue but no solution has been offered.
    Since the computer crashed before I had a chance to deactivate the software, it may be thinking that a third copy is being installed. In which case, it should be as simple as resetting my account with the proper ID and serial number, which Adobe cannot do. I have used Adobe products for many years and promoted it in my classrooms. Disappointing!

    ezondaeye, This should help. http://helpx.adobe.com/creative-suite/kb/error-installer-database-corrupt-install.html

  • How to resolve message "Installer database is corrupt" when trying to install CS4 on Win 8.1?

    I purchased a disk set of CS4 a few years back and have recently purchased a new computer. When trying to install CS4 on the new computer, I received an error message saying "Installer database is corrupt. Please contact Adobe Customer support." Called "customer support" and after a VERY long time and three transfers, I was told "Too bad, we can't help you. Maybe download a new copy?" So I did. When trying to install the fresh download, I received the exact same error message: "Installer database is corrupt. Please contact Adobe Customer support." This appears to be a conflict between the CS4 installer database and Win 8.1. Is this a known issue? How do I resolve it? Thanks for any assistance. ~Evey

    Error "...Installer Database is Corrupt..." when you install Adobe Creative Suite 4 or point product

  • I can't download my old Adobe Photoshop CS4, "The Installer Database is corrupt"

    I've recently bought a new laptop and I'm trying to install my Photoshop CS4 that I purchased years ago. 
    I've tried both the Akamai Downloader and the files from here: Download CS4 products 
    Both result in an error that says "The Installer Database is corrupt. Please contact Adobe Customer Service."
    What can I do?  I spent money on this program and I have the serial number listed in my Adobe account.
    Thank you.

    You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    CS3 and CS4: http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html

  • Error installing Premiere Pro CS4 - "The Installer Database is corrupt. Please contact Adobe Customer Service"

    I had to replace my hard drive and so I had to re-install Premiere Pro CS4. I tried to do that with the files I had downloaded before, but the install failed and gave me the error message "The Installer Database is corrupt. Please contact Adobe Customer Service".
    I assumed that the files I downloaded had become corrupt, so I logged on and re-downloaded the ADBEPPROCS4_LS7.7z and ADBEPPROCS4_LS7.exe files. I ran ADBEPPROCS4_LS7.exe and it also failed and gave me the same error message. I tried another download from a different page and got the same error again.
    Can anyone suggest what I can do to get my program installed?

    Error "...Installer Database is Corrupt..." when you install Adobe Creative Suite 4 or point product

  • When loading my photoshop cs4 extended in informs me The installer database is corrupt please contact adobe customer services. Is that possible?

    When loading my photoshop cs4 extended in informs me The installer database is corrupt please contact adobe customer services. Is that possible?

    Run the cleaner tool and reinstall from scratch, making sure you have proper file permissions and user privileges and turning off potential disturbances liek virus scanners etc..
    Mylenium

  • Photoshop cs4 extended, The installer database is corrupt please contact ADS

    Photoshop cs4 extended, when trying to install, message, The installer database is corrupt please contact ADS?

    BOILERPLATE TEXT:
    If you give complete and detailed information about your setup and the issue at hand,
    such as your platform (Mac or Win),
    exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
    the type of file you were working on,
    machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
    what troubleshooting steps you have taken so far,
    what error message(s) you receive,
    if having issues opening raw files also the exact camera make and model that generated them, etc.,
    someone may be able to help you (not necessarily this poster).
    A screen shot could be very helpful too.
    Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
    http://forums.adobe.com/thread/419981?tstart=0
    Thanks!

  • Re-installing CS4 and receiving error saying installation database is corrupt

    I am trying to re-install CS4 on Windows 8 PC - keep getting installation database is damaged error

    Error "...Installer Database is Corrupt..." when you install Adobe Creative Suite 3 products

  • Reinstalling CS4 on a new computer - installer database is corrupt -fix?

    I purchased Adobe Creative  Suite Web Standard (CS4) when it was brand new. I have a new computer I need to install my software on and when I run autoplay I receive an error message that says "Installer Database is Corrupt" and to contact you. How do I install the software? I am using Windows 7.

    Ljdurden please see Error "...Installer Database is Corrupt..." when you install Adobe Creative Suite 4 or point product for information on how to resolve your current error.  It is likely your current User account is facing a file permission failure with Caps directory preventing the licensing database to be updated.
    Did you migrate/transfer/copy over any applications to this new computer?

  • I need help re-installing CS4 production premium. Error code says "Installation database is corrupt" but if I try to delete the caps.db file I can't even find one. Furthermore, I tried Adobe Cleaner and it made no difference. HELP!

    I need help re-installing CS4 production premium (for PC). Error code says "Installation database is corrupt" but if I try to delete the caps.db file I can't even find one. Furthermore, I tried Adobe Cleaner and it made no difference. HELP!

    I need help re-installing CS4 production premium (for PC). Error code says "Installation database is corrupt" but if I try to delete the caps.db file I can't even find one. Furthermore, I tried Adobe Cleaner and it made no difference. HELP!

Maybe you are looking for

  • Upgraded ram on arch64 to 4GB, but only 3Gb is recognized

    I just added a 2Gb stick of ram to my work system and the bios recognizes all 4Gb but Arch only sees 3Gb.  I've booted multiple live 64bit cd's and the problem persists accross all of them.  I'm clueless as to what may be causing this.  ANY help woul

  • How to import video files from external hard drive?

    I receive an error "You're trying to import a file from a DVD or Removable Media. Please use Video Importer for importing Videos..." however when I try this I still cannot import video files.  This is extremely frustrating as we have 32 copies of thi

  • Keychain problem and "Set date and time automatically"

    Something very strange appened to me today. I spent a few hours to get it through. All starts when I decided to open System Preferences and *set date and time manually* (I lost date and time because I left my PowerBook without its battery for an hour

  • Spaces required in an expression for matrix cell

    Hi,  I have Kishore, Srikanth and Hemanth in a matrix cell which are getting displayed.  I want 5 spaces before only the name of Hemanth and rest should be the same without spaces neither before the name nor after the name.  all are getting displayed

  • Enclosure for hard disk

    I have a 410s that is still under warranty and crashed. It doesn't appear to be the hard drive- over the phone support had me run a disk check and it passed.  But they want me to return the computer with the hard drive in it and, if there is a proble