I have CS5 and I installed it on my new laptop, now it won't upgrade

I have CS5 and have been using it for a while. I just got a new laptop and I've installed the Production Premium bundle on the laptop. It wants me to update it. I keep getting an error. When I followed the contact customer service link, it took me to this page: Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5.
How do I fix this?

I too am having this issue. I deactivated on my old hard drive, replaced it with a new one, installed without a hitch and now that I'm trying to update I'm having the same problem. It downloads the update and then brings me to the same 'serial number' support page. It seems like there isn't any official support from Adobe on this as I was railroaded in to the forum as my only support option for CS5, hopefully someone out there has the answer...
Edit- I used the online Chat feature and it was not much help, I was directed to the 1-800 number to resolve this and when choosing Creative Suite as the program the automated attendant simply states 'this product does not qualify for telephone support' or some such. I'm back on with Chat waiting to see if they're actually able to help this time. In the mean time you can download the updates manually from Product updates.
Edit 2- Second Chat session pretty much confirmed that they're not going to fix this issue as support for CS5 is non-existent at this point.

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I am sorry its taken me a day or so to respond. ( My niece went into labour on the other side of the country and I have only just gotten back home)
I would just like to say thank you so much to the kind forum members who responded with very helpful solutions.
As a complete idiot when it comes to computers I am so grateful.
I will speak to some friends who are much more computer savvy and will probably be able to put the suggestions into action.
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Suggest that you purchase PSE v.13. The software is on sale from time to time at box stores and at Amazon.
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BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand, such as your platform (Mac or Win), exact versions of your OS, of Photoshop ("CS5" won't do for instance; we would need CS5 vers 12.0.2 or whatever) and of Bridge, machine specs, such as total installed RAM, scratch file HDs, video card specs, what troubleshooting steps you have taken so far, what error message(s) you receive, if having issues opening raw files also the exact camera make and model that generated them, etc., someone may be able to help you.
A screen shot could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Why is it when I go to open a file in Photoshop cc I get a "Could not complete your request because of a program error". I have uninstalled and re-installed software, It works for a short time then I get that error again when i go to open a file. Thank

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I have CS5 and I installed it on my new laptop, now it won't upgrade

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