I Have CS5 but Having Trouble Upgradeing at Promo Rate

I have CS5 and want to upgrade to the Creative Cloud at the $29.99 rate, but Adobe says it has no info on me owning CS5. I've been using the trial versions of the Cloud and love it!!!
I bought CS5 digitally, so I don't know where my serial numbers are and the  individual software packages do not provide me with any way to register — so how can I prove that I am eligible for the promotional rate?
Thaks

In order to buy and activate CS5, you must have created an account and registered an Adobe ID. If you enter this account, you should find details of your serial numbers etc.

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