I have CS5 Master Collection for Win. Can I upgrade to 5.5 for Mac?

I currently have Master Collection 4 for Mac, and Master Collection 4 for Win. I upgraded to CS5 for Win using my CS4 for Win license.
Since it costs less to upgrade from CS5 to 5.5 and Adobe doesn't allow one license key to be flip-flopped between platforms , I am consolidating all my software and am choosing OS X.
Is it possible to purchase the 5.5 upgrade to OS X by citing CS5 for Win?
Thx!

The other possibility...and you'd have to act very fast, is to do a platform swap now of CS5. The benefit there would be that you would get to legally have CS5 and CS5.5. If you wait and upgrade to 5.5 using the crossplatform upgrade, you'll need to destroy the old CS5 media and delete the software.
Could come in handy especially for InDesign.
Bob

Similar Messages

Hi I have a Creative Suite CS5 Master Collection. I want to upgrade to CSS but when I write all the required fields to obtain the special price, I have an Error Message. Is there a phone where I can have a response?

Hi I have a Creative Suite CS5 Master Collection. I want to upgrade to CSS but when I write all the required fields to obtain the special price, I have an Error Message. Is there a phone where I can have a response?
I´m from Mexico
Thanks a lot

Under this address, CC has been purchased in July 21st, 2014, that is the reason it is not allowing further purchase as under one Adobe ID, only one subscription of CC( Individual, single app, Team) can be activated & used.
Regards
Rajshree

Can't install CS5 Master collection engl Win 7 64- bits

I've downloaded the trial (no problems) and went installing.
After only 3% the installation is shut down (exit code 7) with an impressive error log of 12 fatal errors, 144 errors and 135 warnings.
Am running English (IE) Win7 64-bit (no additioanl language packs installed), quad core 3,23 GHZ, 8 GB RAM, 2* 1024 MB ATI HD5770 graficcards (crossfire enabled) the computer is actually just a few days old, all updates installed. The installation is run as administrator.
I tried installing the Microsoft VC80 and 90 files (in payload) - no result, it did not matter if I just ran the trial installation or provided a license code (genuine).
Any ideas?
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 12 fatal error(s), 144 error(s), 135 warning(s)
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: 2 Unable to delete file copy at "C:\Program Files (x86)\Common Files\Adobe\APE\3.1\adbeapecore.dll" Error 5 Access is denied.
ERROR: 2 Error rolling back command ARKMoveFileCommand
ERROR: 1 Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\APE\3.1\adbeapecore.dll" from backup at "C:\adobeTemp\backup\adobetmp00018116" Error 5 Access is denied.
ERROR: 1 Error rolling back command ARKDeleteFileCommand
ERROR: The following payload errors were found during install:
ERROR: - Adobe OnLocation CS5 Royalty Content Wrapper: Install failed
ERROR: - Adobe CSXS Infrastructure CS5: Install failed
ERROR: - Adobe Media Player: Install failed
ERROR: - SiteCatalyst NetAverages: Install failed
ERROR: - Firefox Plugin CS5: Install failed
ERROR: - Adobe Linguistics CS5 x64: Install failed
ERROR: - Adobe Photoshop CS5 Support: Install failed
ERROR: - Adobe InDesign CS5 Common Language Files_AdobeInDesign7CommonLang-en_US: Install failed
ERROR: - Adobe Bridge CS5: Install failed
ERROR: - Adobe Encore CS5 Third Party Royalty Content: Install failed
ERROR: - Microsoft_VC80_ATL_x86: Install failed
ERROR: - Recommended Common Fonts Installation x64: Install failed
ERROR: - Adobe Flash CS5_AdobeFlash11-en_USLanguagePack: Install failed
ERROR: - Adobe Toolhints CS5: Install failed
ERROR: - Adobe Fireworks CS5: Failed due to Language Pack installation failure
ERROR: - Adobe Flash Builder: Install failed
ERROR: - AdobePDFL x64 CS5: Install failed
ERROR: - Adobe Encore CS5 Royalty Codecs Installer Wrapper: Install failed
ERROR: - DeviceCentral_DeviceCentral3LP-en_GB: Install failed
ERROR: - Microsoft_VC80_MFCLOC_x86_x64: Install failed
ERROR: - Adobe After Effects CS5 Third Party RoyaltyContent Wrapper: Install failed
ERROR: - Adobe Premiere Pro CS5 Third Party Content Wrapper: Install failed
ERROR: - Adobe Flash CS5_AdobeMobileExtension_Flash11-en_US: Install failed
ERROR: - Adobe InDesign CS5 Application Language Files_AdobeInDesign7AppLang-en_GB: Install failed
ERROR: - Creative Suite 5 Master Collection: Install failed
ERROR: - Adobe XMP Panels CS5: Install failed
ERROR: - Adobe Player for Embedding: Install failed
ERROR: - AIR2 For Adobe Flash Pro: Failed due to Language Pack installation failure
ERROR: - Adobe Premiere Pro CS5_AdobePremierePro5en_USLanguagePack: Install failed
ERROR: - Photoshop Camera Raw: Install failed
ERROR: - AdobeColorCommonSetCMYK: Install failed
ERROR: - AdobeHelp: Install failed
ERROR: - Camera Profiles Installer: Install failed
ERROR: - Adobe Buzzword CS5: Install failed
ERROR: - Adobe After Effects CS5 Third Party Content Wrapper: Install failed
ERROR: - Adobe Flash Player 10 Plugin: Install failed
ERROR: - Adobe Mini Bridge CS5: Install failed
ERROR: - Microsoft_VC80_CRT_x86_x64: Install failed
ERROR: - IE Plugin CS5: Install failed
ERROR: - Adobe Soundbooth CS5 Codecs Wrapper: Install failed
ERROR: - Adobe SING CS5: Install failed
ERROR: - AdobeColorJA CS5: Install failed
ERROR: - Adobe ReviewPanel CS5: Install failed
ERROR: - Adobe InDesign CS5 Icon Handler x64: Install failed
ERROR: - Adobe Premiere Pro CS5 Third Party Royalty Content: Install failed
ERROR: - Adobe Flash CS5_AdobeMobileExtension_Flash11-mul: Install failed
ERROR:

THE SOLUTION!!!
Try install all .MSI files
If you receive this error:
Go to regedit, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\ Components, find de Key Error, that case, DA42BC89BF25F5BD0AF18C3B9B1A1EE8,
Right click in key, and click in Permissions
Click, Advanced:
Click in ADD
Click Advanced:
Click Find Now, and select de first option, Administrator, and click OK:
Select FullControl, ad clique OK.
And, click APPLY
If receive any questions, click YES.
Do IT for ALL .msi, that you received ERROR.
Done it, install ADOBE PHOTOSHOP CS5 normally.

Have CS5 Master Collection and CS6 Master upgrade won't recognize CS5 Serial Number

No way to talk to adobe. Web site says the upgrade should work but it does not recognize the CS5 Master Serials.

Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
You can get Adobe Support help thru chat:
Serial number and activation support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

I have CS5 master collection and it is now saying invalid serial number

i have CS5 creative suite. I purchased a year ago have not had any issues, until now, none of my serial numbers are working. Saying they are invalid. Save for the upgrades which I do not have on my computer.

You'll need to talk to web chat. Use this link:
Adobe ID, sign in, and account help
Click on the "Still Need Help?" link and it will give you a chance to get to web chat.

Cs5 master collection deactivate+uninstall, reinstall errors on update

I have cs5 master collection.
I had to reinstall windows form scratch.. windows is on c:. I had to reformat that drive. adobe cs5 stores some of its files on C: and some of its files in the appointed install directory, on a data drive which was f:
i deactivated+uninstalled adobe cs5.
formatted c: and installed windows. of course, some adobe files are still left over on f:
reinstalled adobe cs5 to same location on f:
started dreamweaver, help, update (to update cs5)
I get update errors on half or more of the products. another update gives th esame problem, it's stuck.
how do I fix? this isn't the first time I have had trouble with AAM.
also, adobe community help refuses to pin to the taskbar or start menu. I don't know why, it's an exe. also, cs5 doesn't make an icon for it. I tried creating a shortcut for the exe and dragging it to the taskbar, but this doesn't work either. I got it on there once, but I have no idea how.
9/26/2014:
I uninstalled and deactivated cs5 and acrobat 9, did all necessary reboots, and uninstalled all adobe products.
missed a step, so wrote this windows .cmd batch file to remove adobe leftovers after uninstall and deactivate.
contents of adobe-cs5-removal-tool.cmd
@rem Author: Jim Michaels
@rem Created: 9/27/2014
@rem Version: 1.0
@rem Abstract: removes cs5 and commonly-used adobe products from windows
@rem if I could get the uninstaller location, I would do the uninstall automatically.
rem handle help switches
if /i @%1@ equ @@       goto help
if /i @%1@ equ @--help@ goto help
if /i @%1@ equ @-help@ goto help
if /i @%1@ equ @/help@ goto help
if /i @%1@ equ @--h@    goto help
if /i @%1@ equ @-h@     goto help
if /i @%1@ equ @/h@     goto help
if /i @%1@ equ @--?@    goto help
if /i @%1@ equ @-?@     goto help
if /i @%1@ equ @/?@     goto help
rem handle dir switches
if /i @%1@ equ @--acrobat-root-dir@ (
    set acrobatRoot=%2
    shift
    shift
if /i @%1@ equ @-acrobat-root-dir@ (
    set acrobatRoot=%2
    shift
    shift
if /i @%1@ equ @/acrobat-root-dir@ (
    set acrobatRoot=%2
    shift
    shift
if /i @%1@ equ @--cs5-root-dir@ (
    set cs5Root=%2
    shift
    shift
if /i @%1@ equ @-cs5-root-dir@ (
    set cs5Root=%2
    shift
    shift
if /i @%1@ equ @/cs5-root-dir@ (
    set cs5Root=%2
    shift
    shift
rem processing
@echo a good uninstallation order is:
@echo adobe acrobat 9 Pro
@echo adobe creative suite 5 master collection
@echo adobe community help
@echo adobe media player
@echo adobe reader
@echo adobe air
@echo adobe flash player 15 Activex
@echo adobe flash player 15 plugin
@ECHO backup your leftover plugins in %appdata%\Adobe, %appdata%\..\locallow\Adobe, %localappdata%\Adobe, %PROGRAMDATA%\Adobe first.
@ECHO DO NOT PROCEED UNTIL ALL ADOBE PRODUCTS ARE UNINSTALLED AND DEACTIVATED FIRST! DO REBOOT AFTER EACH UNINSTALL.
@ECHO CTRL-C TO QUIT NOW
@pause
@ECHO ARE YOU SURE?
@ECHO CTRL-C TO QUIT NOW OR PRESS A KEY TO REMOVE ADOBE CS5
@pause
@echo
rem create .reg file
echo Windows Registry Editor Version 5.00>"adobe-cs5-reg-remove.reg"
echo.>>"adobe-cs5-reg-remove.reg"
echo [-HKEY_CURRENT_USER\Software\Adobe]>>"adobe-cs5-reg-remove.reg"
echo.>>"adobe-cs5-reg-remove.reg"
echo [-HKEY_LOCAL_MACHINE\SOFTWARE\Adobe]>>"adobe-cs5-reg-remove.reg"
rem remove directories
rd /s /q "%ProgramFiles%\Adobe"
rd /s /q "%ProgramFiles(x86)%\Adobe"
rd /s /q "%CommonProgramFiles%\Adobe"
rd /s /q "%CommonProgramFiles(x86)%\Adobe"
rd /s /q "%APPDATA%\Adobe"
rd /s /q "%LOCALAPPDATA%\Adobe"
rd /s /q "%APPDATA%\..\LocalLow\Adobe"
rd /s /q "%ProgramData%\Adobe"
rd /s /q "C:\Users\All Users\Adobe"
rd /s /q "%temp%\adobe"
rd /s /q "%tmp%\adobe"
if @%adobeRoot%@ neq @@ rd /s /q %adobeRoot%
if @%cs5Root%@   neq @@ rd /s /q %cs5Root%
start "adobe-cs5-reg-remove.reg"
@echo waiting until you are finished with entering the registry stuff (a deletion of adobe keys)
@echo then press a key.
@pause
del "adobe-cs5-reg-remove.reg"
goto end
:help
@echo adobe-cs5-removal-tool - remove adobe cs5 and any adobe products (after uninstall and deactivate of all adobe products)
@echo usage: adobe-cs5-removal-tool [options]
@echo options:
@echo   [-[-]h[elp]^|/h[elp]^|-[-]?^|/?] this help
@echo   [-[-]^acrobat-root-dir|/acrobat-root-dir doubleQuotedDirPath] specifies extra Acrobat dir path to delete, usually with Adobe on the end. double quotes "" are expected around the dir path.
@echo   [-[-]^cs5-root-dir|/cs5-root-dir doubleQuotedDirPath] specifies extra CS5 dir path to delete, usually with Adobe on the end. double quotes "" are expected around the dir path.
@echo if I could get the uninstaller location, I would do the uninstall automatically.
@echo a good uninstallation order is:
@echo adobe acrobat 9 Pro
@echo adobe creative suite 5 master collection
@echo adobe community help
@echo adobe media player
@echo adobe reader
@echo adobe air
@echo adobe flash player 15 Activex
@echo adobe flash player 15 plugin
goto end
:end
I need to try this, going to take another hour or two. I hope this causes enough of an uninstall that adobe will update. I missed a step last time.

I noticed the backup section is missing the file. I could really use that. I noticed an uninstall+deactivate leaves the plugins behind, and that the dirs can be copied to a safe place if you know where they are. thanks for the tip.
16.16 Apple. If the Software is downloaded from the Apple iTunes Application Sto
re (ôAppö), then Customer acknowledges and agrees to the following additional te
rms: (a) Apple has no liability for the App and its content; (b) CustomerÆs use
of the App is limited to a non-transferable license to use the App on any iPhone
Ö, iPadÖ or iPod TouchÖ that Customer owns or controls as allowed by the Applica
tion Store Terms of Service; (c) Apple has no obligation whatsoever to furnish a
ny maintenance and support services for the App; (d) to the extent permitted by
applicable law, Apple has no warranty obligation to the App and Adobe will be re
sponsible for any claims, losses, liabilities, damages, costs, or expenses attri
butable to any failure to conform to any warranty set forth in this agreement; (
e) Apple is not liable for any claims relating to the App or CustomerÆs possessi
on and/or use of the App, including, but not limited to: product liability c
laims; (ii) any claim that the App fails to conform to any applicable legal requ
irement; and (iii) consumer protection claims; (f) Apple is not liable for any t
hird-party claims that the App infringes a third partyÆs intellectual property r
ights; and (g) Apple and its subsidiaries are third party beneficiaries of this
agreement with respect to any such App, and that Apple will have the right to en
force the Agreement against Customer as a third party beneficiary.
Gen_WWCombined-en_US-20121017_1230
Please enter (y) for Yes or (n) for No. ... >>
so... what's "Gen_WWCombined-en_US-20121017_1230" mean? is this webkit or something? do I want to remove this?
ah - I got it, you just say y, that's just the product code.
after a run the new revision of my removal tool, it didn't see cs5.
does the CC removal tool require any uninstallation? I would like to know, if it doesn't, that would make the uninstallation process a whole lot simpler. it should also remove adobe reader, adobe air, adobe community help if it doesn't already, adobe media player - I would assume it does this (but those aren't in the list).
I would like to see an antry where it removes everything but the adobe ID (is that a bad thing? what exactly does that do? does it remove my adobe account?) .
until then, this latest revision of my tool may or may not be of use.
@rem Author: Jim Michaels
@rem Created: 9/27/2014
@rem Version: 1.1
@rem Abstract: removes cs5 and commonly-used adobe products from windows
@rem if I could get the uninstaller location, I would do the uninstall automatically.
@rem handle help switches
if @%SESSIONNAME%@ neq @@ goto admerr
if /i @%1@ equ @@         goto help
if /i @%1@ equ @--help@   goto help
if /i @%1@ equ @-help@    goto help
if /i @%1@ equ @/help@    goto help
if /i @%1@ equ @--h@      goto help
if /i @%1@ equ @-h@       goto help
if /i @%1@ equ @/h@       goto help
if /i @%1@ equ @--?@      goto help
if /i @%1@ equ @-?@       goto help
if /i @%1@ equ @/?@       goto help
rem handle dir switches
if /i @%1@ equ @--acrobat-root-dir@ (
    set acrobatRoot=%2
    shift
    shift
if /i @%1@ equ @-acrobat-root-dir@ (
    set acrobatRoot=%2
    shift
    shift
if /i @%1@ equ @/acrobat-root-dir@ (
    set acrobatRoot=%2
    shift
    shift
if /i @%1@ equ @--cs5-root-dir@ (
    set cs5Root=%2
    shift
    shift
if /i @%1@ equ @-cs5-root-dir@ (
    set cs5Root=%2
    shift
    shift
if /i @%1@ equ @/cs5-root-dir@ (
    set cs5Root=%2
    shift
    shift
rem processing
@echo A good uninstallation order (because of dependencies) is:
@echo Adobe Acrobat 9 Pro
@echo Adobe Creative Suite 5 Master Collection
@echo Adobe Community Help
@echo Adobe Media player
@echo Adobe Reader
@echo Adobe Air
@echo Adobe Flash Player Activex
@echo Adobe Flash Player plugin
@ECHO backup your leftover plugins in %appdata%\Adobe, %appdata%\..\locallow\Adobe, %localappdata%\Adobe, %PROGRAMDATA%\Adobe first.
@ECHO DO NOT PROCEED UNTIL ALL ADOBE PRODUCTS ARE UNINSTALLED AND DEACTIVATED FIRST! DO REBOOT AFTER EACH UNINSTALL.
@ECHO CTRL-C TO QUIT NOW
@pause
@ECHO ARE YOU SURE?
@ECHO CTRL-C TO QUIT NOW OR PRESS A KEY TO REMOVE ADOBE CS5
@pause
@echo
rem create .reg file
echo Windows Registry Editor Version 5.00>"adobe-cs5-reg-remove.reg"
echo.>>"adobe-cs5-reg-remove.reg"
echo [-HKEY_CURRENT_USER\Software\Adobe]>>"adobe-cs5-reg-remove.reg"
echo.>>"adobe-cs5-reg-remove.reg"
echo [-HKEY_LOCAL_MACHINE\SOFTWARE\Adobe]>>"adobe-cs5-reg-remove.reg"
rem remove directories
rd /s /q "%ProgramFiles%\Adobe"
rd /s /q "%ProgramFiles(x86)%\Adobe"
rd /s /q "%CommonProgramFiles%\Adobe"
rd /s /q "%CommonProgramFiles(x86)%\Adobe"
rd /s /q "%APPDATA%\Adobe"
rd /s /q "%LOCALAPPDATA%\Adobe"
rd /s /q "%APPDATA%\..\LocalLow\Adobe"
rd /s /q "%ProgramData%\Adobe"
rd /s /q "%windrive%\Users\All Users\Adobe"
rd /s /q "%temp%\adobe"
rd /s /q "%tmp%\adobe"
if @%adobeRoot%@ neq @@ rd /s /q %adobeRoot%
if @%cs5Root%@   neq @@ rd /s /q %cs5Root%
"adobe-cs5-reg-remove.reg"
@echo waiting until you are finished with entering the registry stuff (a deletion of adobe keys)
@echo then press a key.
@pause
del "adobe-cs5-reg-remove.reg"
goto end
:help
@echo adobe-cs5-removal-tool - remove adobe cs5 and any adobe products (after uninstall and deactivate of all adobe products)
@echo usage: adobe-cs5-removal-tool [options]
@echo options:
@echo   [-[-]h[elp]^|/h[elp]^|-[-]?^|/?] this help
@echo   [-[-]^acrobat-root-dir^|/acrobat-root-dir doubleQuotedDirPath] specifies extra Acrobat dir path to delete, usually with Adobe on the end. double quotes "" are expected around the dir path.
@echo   [-[-]^cs5-root-dir^|/cs5-root-dir doubleQuotedDirPath] specifies extra CS5 dir path to delete, usually with Adobe on the end. double quotes "" are expected around the dir path.
@echo if I could get the uninstaller locations, I would do the uninstall automatically.
@echo A good uninstallation order is:
@echo Adobe Acrobat 9 Pro    (depends upon Air)
@echo Adobe Creative Suite 5 Master Collection    (installs and depends upon Air)
@echo Adobe Community Help    (Depends upon Air)
@echo Adobe Media Player    (depends upon Air)
@echo Adobe Reader    (I think depends upon Air)
@echo Adobe Air
@echo Adobe Flash Player Activex
@echo Adobe Flash Player Plugin
goto end
:admerr
@echo you need to right click and run your cmd shell or this script as Administrator first before running this script, or create a shortcut to this script with Administrator rights (advanced).
@echo nothing done, exiting
pause
goto end
:end

I have the CS5 Master Collection for Windows, but want to convert my license to a Mac.

I have the CS5 Master Collection for Windows, but want to convert my license to a Mac. I already have the CS5 Suite installed on the Mac. What do I need to do from here? I tried reading up a little bit on this and saw some people said in order to do this you would also need to upgrade your product version. Please tell me this is not the case, as that would be the dumbest and most frustrating customer service move ever to already faithful Adobe purchasers...
Thanks for any help you can give!

in order to do this you would also need to upgrade your product version. Please tell me this is not the case, as that would be the dumbest and most frustrating customer service move ever to already faithful Adobe purchasers...
Unfortunately, upgrading to CS6 or joining the Cloud are your only options.
Platform swapping (Win to Mac and vIce versa) is only available to CS6 owners.
Order product | Platform, language swap

During CS5 master collection update, I get the error "There was an error downloading this update. Please quit and try again later." This has been happening for the past few days. Can someone help me getting my updates?

During CS5 master collection update on Windows 7, 64-bit laptop, I get the error "There was an error downloading this update. Please quit and try again later." This has been happening for the past few days. Can someone help me getting my updates?

Since CS5 is from 4+ years before the Cloud, this is not the right forum... but I don't really know a correct forum for that very old product
Have you tried to manually update the individual programs?
All updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/

Acrobat Pro 9 Extended not available for CS5 Master Collection

Hello Forum Folks:
I have a volume license account with 5 CS5 Master Collections.
As part of the CS5 MC suite Acrobat 9 Pro is included.
I was told by a sales rep that Acrobat 9 Pro Extended cannot be purchased as an upgrade from a suite product.
If I choose to purchase Acrobat 9 Pro Extended it would be as a stand alone product license at full price for all five licenses.
MY DILEMMA:
I only need one of the features that Acrobat 9 Pro Extended offers that's not included in the Pro version.
If I purchase 5 stand alone copies of Acrobat 9 Pro Extended, I will have 5 additonal licenses of Acrobat
outside of my 5 CS5 Master Collection licenses to keep up with.
So in effect I'll have 10 licenses of 2 different versions of Acrobat 9 Pro and Extended to upgrade
sometime in the future in order to keep all uniform and in sync.
This is not an efficient nor economical way to stay current with Adobe's fine products.
The Case manager I spoke with did a fine job attempting to assist me but was unable to find an effective solution.
She recommended that I post on the forum and an Adobe staff member might be able to contact me
and address my concerns. Case Number: #204262178
Thank You / Peace
vazVanelli

I respect that you are employed by MicroSoft, but the compatability center is not always accurate. It indicated that Adobe Pro 8 was compatabile for both 32 bit and 63 bit - but it is not. I have upgraded to Adobe Pro 9 Extended because Adobe says that this is compatable with 64 bit. The Microsoft compatability center also says that v9 is compatable with 64 bit. But it is Not. I have upgraded Adobe to 9.3.0, and it is Still not working. I now have $700 invested in Adobe software that is non-functional due to W7 64 bit.
So although users can check the compatability center - as I did prior to purchasing my new laptop - but it may not be accurate.
And yes, I have updated the compatability center to indicate that the information there is incorrect.
I have searched/googled everything that I can think of, and still nothing helps. If you have a suggestion how to make this work, I am listening.

Notebook Specs for Adobe CS5 Master Collection

Hi guys, I am currently in process of buying a new notebook.
I will be running a Adobe CS5 Master Collection and few other programs.
Can you guys let me know what are best specs that this notebook must have?
I know Mac is best option but my company is not willing to get one, they are willing to settle for HP / Dell / etc…
I will need this notebook to handle multiple applications at a time (dreamweaver, illustrator, photoshop, etc etc…).
I dont want the basic specs, what more can i include to get this notebook running like a super machine?
eg. 8GB Ram, i7 processor?
What do you guys advise?
Thank You
Bradley

I was curious about your experience with CS5 Master Collection, since I purchased the CS4 Master Collection more than a year ago.
I had previously bought the CS3 Master Collection and upgraded. The original CS3 collection was reasonable to work with because there was a Disc for each different program. If you needed to reload a program you could figure it out. When I upgraded to CS4 which was a decent price, I figured what I would get would be comprehensible in the sense that CS3 was. What I received was (I believe 5 discs...I don't have them with me) labeled Content
and Applications. It wasn't long, because of the general 64-bit confusion, that one of the programs (Acrobat Pro) became corrupted. I wasn't sure which disc or discs to load. There are absolutely no instructions or anywhere you can go to find them. Adobe provides nothing for Master Collection
owners, or rather up-graders...try sending an email...good luck. Try calling...to find out how to load a program? By the way when I try to load one of the Content discs, I get a message that says my laptop, with all the bells and whistles, and which originally accepted the Master Collection, cannot load the software, whatever that means. I wrote several emails to Adobe asking for help, I'll even pay for it...no answer. I also subscribe to the Professional Photographers podcast and Adobe is frequently mentioned as having terrible customer service and having over-priced software. I'm seriously thinking of alternatives, but everyone uses Photoshop, which you're probably better off buying by itself. Or, you could wait for another frustrated customer to post his/her complaint to the Adobe Forums. I don't think the Adobe administrators will let this be posted, but please, be forewarned about the terrible customer service.

I have Adobe CS5 Master Collection. Will this machine run it alright?

So I am in the process of shopping for a new computer to run some adobe software on. I have the Cs5 Master Collection, but generally I will only be using certain programs, specifically Photoshop, Illustrator, InDesign, Dreamweaver, occasionally Flash and... Soundbooth too I guess because that’s what comes with the version I have.
The link below contains the computer I "think" I am in love with right now for my purposes, but I can t be sure. I am not 100% certain. I would really appreciate it if someone could give a run through of the specs listed on the page. I will link adobes minimum requirements too. Even though I’m assuming some of the more tech minded people here have most of them memorized. Either way any and all help is appreciated.
Computer Specs:
http://www.amazon.com/Lenovo-C50-30-23-Inch-Desktop-F0B10025U/dp/B00SDA30CY/ref=sr_1_2?s=p c&ie=UTF8&qid=1429409509&sr=1-2&keywords=desktop+computer
Adobe Minimum Requirements:
https://helpx.adobe.com/x-productkb/policy-pricing/system-requirements-master-collection.h tml

Could you do me a solid and give me your opinion on one more pc? Don't worry that it doesnt give much details about the screen resolution. I can always upgrade that if need be.
http://www.amazon.com/Dell-X8500-4726BK-Desktop-i7-3770-Processor/dp/B0084C38EG/ref=sr_1_1 1?s=pc&ie=UTF8&qid=1430424369&…

Where can i download adobe cs5 master collection?

Hi i was looking for old adobe cs5 master collection download not adobe creative suite cs5.5 i have searched every where but still cannot find it.please help me i need it.Warmest regards

well, seeing as there was no answer here, i called adobe today, appartently adobe decided with the release of 5.5, there are no more trial downloads for cs5.0, i really hate when they do things like this , i can't keep up with everyone else and always get to the products late to try, i'm frustrated and VERY upset by this style of adobe doing these things. I love to photoshop and learn, but they make it impossible, especially when 5.5 as they told me, was released a month ago.
It's just so wrong!!
so, no more downloads for that folks.!! only cs5.5, and i'm just not able to afford that now *cries*

CS5 Master Collection installs Application Folders for unselected apps

I elected to install only some of the applications from the CS5 Master Collection but the installation created several folders for apps I did not install.
These folders have the application in them BUT the application will not launch.
For example, I did NOT install "Premier Pro CS5" but there is a foler in Applications called "Adobe Premier Pro CS5". In this folder I see "Adobe Premiere Pro CS5.app". If I click on that I get the message:
"You can't open the application Adobe Premiere Pro CS5 because it may be damaged or incomplete."
Is this normal?
Why would folders and non-functioning apps be installed when they were specifically NOT excluded by me during the install process.
I'd like to fix this without messing up anything. There's no "unisntaller" in these situation.
Thanks!

I have exactly the same problem and situation with CS5 production premium.
I reinstalled after PC re-build and it won't update. The Manager actually downloads all the apps (tried several times now and it downloads the 512MB of files) and then says there was an error. If I click on the customer support link it takes me to a page on Adobe about serial number problems : http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html.
Suggests a serial number issue, but it is correct and the base product from discs installed and registered correctly.
Come on Adobe is this your way of forcing us to the cloud? How do we update products?

Can't install CS5 Master Collection

Hi,
I have problems installing the Adobe CS5 Master Collection on my ASUS U80V laptop. When I run the installation, the "initializing installation" window pops up. Sometimes it loads a bit and freezes there, the only way I can get past that is to restart my laptop. If I do manage to proceed past that point and get up to the "installation progress" stage, it just gets stuck at 1%, where it says it's installing "Adobe Dynamiclink Support", and it's calculating the time remaining.
I've turned off firewall and antivirus, tried moving the files to the root of C drive, and I've rebooted my laptop so many times already. I'm still getting either the freeze at the initializing stage or the freeze later at the installing progress page.
I've checked the system requirements with my computer and I should be able to install without any problems. I'm using Windows 7 Home Premium 64, 4GB DDR2 RAM, Intel Duo T6600, and I have more than enough memory in the HD. I don't know why this is happening, please help!

THE SOLUTION!!!
Try install all .MSI files
If you receive this error:
Go to regedit, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\ Components, find de Key Error, that case, DA42BC89BF25F5BD0AF18C3B9B1A1EE8,
Right click in key, and click in Permissions
Click, Advanced:
Click in ADD
Click Advanced:
Click Find Now, and select de first option, Administrator, and click OK:
Select FullControl, ad clique OK.
And, click APPLY
If receive any questions, click YES.
Do IT for ALL .msi, that you received ERROR.
Done it, install ADOBE PHOTOSHOP CS5 normally.

Buying the right Lenovo w530 for CS5 Master Collection; I should be smarter, but time is an issue!?!

Hi Everyone
I'm buying a Lenovo w530 for graphic design and video editing on CS5 Master Collection - the whole package!
I have various solutions for HD setup, but no knowledge of hardware or setup in general for a complete machine where the various parts complement each other in a way that there is no obvious bottleneck coming up to fast.
RAID 0 SETUP ON A LAPTOP VERY IMPORTANT???
I'm following lynda.com for various online lessons as this is not my primary occupation, and one of the instructors stresses the need for a raid 0 setup.
Having to do this means ordering directly from Lenovo in the US, because they need to install another devise in the machine.
I prefer not to as I live in Denmark. It's so much easier dealing with local suppliers, and the possibilities that’s already in the machine. I realize that in desktop systems you'll prefer larger solutions with more drives and faster connections. In the Lenovo I’m limited by different setups.
HARD DRIVE SETUP - SSD or 7200 for OS and then what for working disc???
Do I really need raid 0 on a laptop for working files (small web videos) or will SSD Sata III do?
For OS:
Should I go for a 7200 drive as OS drive and an SSD as secondary drive in the DVD slot via an adapter?
Or should I go for an SSD drive as OS drive, and also as a secondary drive in the DVD slot. (what sizes should they bee)
CPU
Intel Core i7-3820QM 2,7GHz Quad Core (3,7Ghz Turbo)
Ram
16 or 32 mb
Harddisk
500 GB 7200RPM
2GB NVIDIA Quadro K2000M + Intel HD Graphics 4000 (Optimus auto-switch)
CD/DVD
Serial Hard Drive Bay Adapter III with secondary SSD Sata 3 harddisc, could be something from
120 GB SSD Intel 520 Series
160 GB SSD Intel 320 Series
180 GB SSD Intel 520 Series
240 GB SSD Intel 520 Series
480 GB SSD Intel 520 Series
600 GB SSD Intel 320 Series
or
CPU
Intel Core i7-3720QM 2,6GHz
Ram
16 or 32 mb
Harddisk
240GB SSD(odd size but thats what it says)
Videocard
2GB NVIDIA Quadro K2000M + Intel HD Graphics 4000 (Optimus auto-switch)
CD/DVD
Serial Hard Drive Bay Adapter III with secondary SSD Sata 3 harddisc, could be something from
120 GB SSD Intel 520 Series
160 GB SSD Intel 320 Series
180 GB SSD Intel 520 Series
240 GB SSD Intel 520 Series
480 GB SSD Intel 520 Series
600 GB SSD Intel 320 Series
Back up is intended from the usb 3 port to some disc - haven't looked at it yet.
FIRST BOTTLENECK?
I hope my system will recognize the NVIDIA card as a friendly given that’s it’s so much newer than my Master Collection CS5.
I'm curious as to where in this system the first bottleneck will be when I start working.
Processor, RAM, Graphics card, hard disc setup
Can anyone recognize this straight away?
Does anyone know how the Graphic cards it handles effects in PP?
I'll be glad for all help I can get BEFORE 1 of Jan where part of my funding vanishes...
al best and happy holidays to all

I do not own and have never used a W530, however having played with various laptop and desktop setups running CS5 I have the following to offer you:
- Suggest the i7-3720QM over the more expensive and ever so slightly faster i7-3820QM CPU
- Suggest sticking with the K2000M vs. the K1000M with 1/2 the number of cores (you will need to do the ever so common "hack" for Adobe to recognize this GPU; don't worry, this is not a risky step, you simply need to find and delete a text file after installing the software)
- You can go with either a 7200 rpm boot or SSD choice for the OS / programs; the SSD will perform normal PC chores faster, but the performance level of the boot drive will not impact Premiere Pro as much as the additional drive(s) that you have
- Suggest you get a third party solution for adding the optical bay 2nd HD (or SSD); I would choose the 750GB Seagate Momentus to insert into it (NewModeUS, eBay sellers, etc.); this will save you a lot of money and will work just fine.
- In the USA you can request 16GB in 2 sticks so presumably you could expand to 32GB later with minimal cost; do this if you can
- Suggest start with W530 loaded and configured with Adobe and see if it performs fast enough for you. And, if you want more speed, you could add a USB 3.0 (W530 does not support eSATA like the W520 did) external drive to give you a bit more performance.
- Of course big, fast, expensive SSDs would be faster (and smaller) for your optical bay and / or USB 3.0 connected drives, but they are very expensive (per GB) compared with 7200 laptop drives and you most likely will be just fine without it.
I found the link about the guy who purchased a W530 for use on a sailboat, but I see you already found it! (you posted to it).
http://forums.adobe.com/message/4909480
Regards,
Jim

I have CS5 Master Collection for Win. Can I upgrade to 5.5 for Mac?

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