I have CS6 Design&Web Premium, it keeps crashing in both Illustrator & Photoshop
I have had CS6 for a couple of years now, but now Photoshop & AI keeps crashing. I load a file, try to work & all freezes. Can anyone help?
Nobody can tell you anything without proper system info or other technical details like the crash logs.
Mylenium
Similar Messages
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I have CS6 Design & Web Premium, would like to switch from PC to Mac. Does anyone know if it's possible to do this for free? I have no interest in upgrading to CC.
Order an Adobe product platform swap or language swap
Mylenium -
Trying to download CS6 design & Web premium suite but keeps getting stuck at 10.28%
I have tried to download CS6 design & Web premium suite over 6 time but it keeps getting stuck at 10.28%.
Please adviseI am having exactly the same error when downloading Adobe CS6 Design and Web Premuim for PC. The Adobe Download Assistant stops the download at 10.28% complete and will not go any further. I've cleared my cookies, tried different browsers (IE 10 & Chrome), I've uninstalled and reinstalled the download assistant. I tried Jeff's advice from the previous post (although that I think is more to help with troubleshooting after the software is downloaded.) I also tried restarting the download over and always, it stops at the same spot (10.28%) and will go no further.
I am currently running Windows 7 64-bit. Any help would be appreciated. -
I installed Adobe CS6 Design & Web Premium on my Mac Book Pro a few years ago but have repeatedly encountered problems with the programs freezing or not opening properly. It's a Student and Teacher Licensing version so an academic ID is required but I am no longer a student--can I still reinstall it since my academic ID may no longer be valid?
Erin Elzo as long as the serial number has been registered under your account at http://www.adobe.com/ then you should be able to continue to utilize the software. You can find details on how to locate your registered serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
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I purchased CS6 Design & Web Premium. It appears it is the Middle East Hebrew English version??? How can I make it stay in ENGLISH. It keep reverting to Hebrew and type runs right to left? NOT what I asked to purchase? [email protected]
Try setting the text direction with no files open. It should stick for all new files.
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Hey all,
Ok. I am working in a company that has got CS6 Design & Web Premium installed in 1 PC but the PC has been running slow as of late.
So it's been decided to be installed into a new PC for better performance. My problem is trying to find an installation for CS6 Design & Web Premium Windows 7 x64. So is there a link that I can go to to download it? or did adobe cut off all those links because of Creative Cloud?
Because I went around the adobe website and it keeps pointing me at Creative Cloud. Since CS6 Design & Web Premium has been installed before I started this job I don't know where or how they installed it on the current PC as well as the account it has been registered to it. Only thing I have is the serial number. So Im just wanting the CS6 Design & Web Premium Windows x64 installation.
Thx,
KnoxHey Mylenium,
Gives me this error when I go into it. That also goes for all the links on that page.
Thx,
Knox -
Why do i get access denied when trying to download CS6 Design & Web Premium?
I have a serial number for CS6 Design & Web Premium. I have a new computer I want to set it up on. I went to download it from Download CS6 products but I keep getting:
Access Denied
You don't have permission to access "http://trials2.adobe.com/AdobeProducts/DSST/CS6/win32/DesignWebPremium_CS6_LS16.7z" on this server.
Reference #18.d1e1a60.1425598287.217a0f4
Does anyone know what I'm doing wrong?
Thanks for any help,
NoahMake sure you have cookies enabled and clear your cache. If it continues to fail try using a different browser.
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Best Way to Install CS6 Design/Web Premium Upgrade
Hi,
CS6 Design/Web Premium Windows Upgrade (for CS5.5 Design Premium) is shipped and on its way for 5/10/12 delivery. Reading on these boards about CS6 installation problems (plus the installation difficulties for CS5 upgrade from CS4), prompt me to ask:
What is the best way to install the CS6 upgrade?
Is there a CS6 clean tool available?
I would ordinarily first deactivate and uninstall CS5.5 Design Premium.
Is this the best way to proceed?
Regards,If you do not want to keep a CS5.5 concurrent installation , this is the best way in my opinion.
The CS5.5 uninstallers do not remove everything of CS5.5 however. There will be e.g. left overs in the Help titles of the CS6 Help Manager. There is a cleaner tool: http://www.adobe.com/support/contact/cscleanertool.html
Cheers,
Dave -
Hello, last year I purchased Adobe CS6 Design & Web premium for students, and what I ordered is for Mac. I installed it in my iMac and Macbook, but then I unlinked the one in my iMac because I planned to install it in another machine (a windows desktop computer which is also mine). But then I typed the serial number to the Adobe design & web premium in windows and it says "the serial number you entered is invalid."
Any idea how to transfer the CS6 to this machine?What Ned said.
Serial numbers for perpetually licensed products such as CS6 are platform specific: Mac only or Windows only.
You cannot use a Mac serial number to license the software on Windows. And vice versa.
You can swap platforms using this procedure but it will require that you surrender your Mac license.
http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l
Cloud apps (CC versions) do not have that limitation: they can be installed on both Mac and/or Windows for the same membership fee. -
Re-installation of CS6 Design & Web Premium
Nouméa, 20/08/2014
In 2013 I have bought the CS6 Design & Web Premium Student version, in Australia
I have installed it on both my desktop and old laptop.
All the emails exchanged with Adobe at the time of purchase containing my licence details are on my desktop, still in Australia.
I have activated my CS6 D&WP on my laptop when I left Australia to New Caledonia, where I still am now.
I have just bought a new laptop on which I have installed a trial version. I need now to deactivate CS6 on my old laptop and activate it on the new one. The problem is that I don't have with me my licence details.
How can I get back Adobe instructions emails with my licence details I got in the first place, and whole the procedure instructions to do that operation?
Looking forward to getting some useful help, as I can't find any way to send a message directly to Adobe support.
Philippeif you registered your cs6 with adobe or you purchased and downloaded from adobe, check your account for your serial number, https://www.adobe.com/account.html
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CS6 Design & Web Premium "Program Launching Problem"
II purchased CS6 Design & Web Premium in September and have been using the program ever since and everything was working fine until this week when I tried to launch Photoshop, InDesign, Dreamweaver, etc. and I got the following message:
“The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library Kernal32.dll”.
Consequently, the majority of the programs won't operate at all because of this. I've tried uninstalling and reinstalling CS6 and also using the Adobe CC Cleaner Tool. Also, I've reinstalled Windows and even replaced my Processor thinking that might be the issue but nothing has fixed the problem. NOTE: By the way, I also own CS5.5 Design and Web Premium and everything works fine.
Now I'm getting the message when I try to launch Illustrator that I'm only using a "Trial Version" and I have to sign in.
Please help me. I really need to use CS6.
BillKubins I would recommend reviewing your installation log to determine the exact error message. The Adobe Support Advisor has been discontinued.
You can find details on how to locate and interpret your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific errors you discover to this discussion.
If you need to download a fresh copy of the installation files they are available at Download CS6 products. -
Upgrade Adobe CS6 Design & Web premium to Master Collection.
Hi, is it possible to upgrade Adobe CS6 Design & Web premium to Master Collection? What is the cost?
I'm not sure, but the answer must be a Yes. Coz, it is like you are upgrading to a product which has more products.
If you have purchased Design & Web Premium CS6 within 30 days, then it is better to return and purchase Master Collection itself.
I'm not sure of the cost either. -
CS6 Design & Web Premium RAM requirement?
Hi all,
CS6 Design & Web Premium RAM requirement for Windows 7 64bit is listed as 2GB but 8GB is recommended. We're getting a new PC with 4GB of RAM and 500GB hard disk space. I'm just looking for a staff member's advice, do you think the Adobe software would run too slow on this machine with 4GB of RAM?
Many thanks for the help.Hi AdobeUser1985,
Its hard to say what too slow is for you - more RAM really makes a difference when working with large files. If you have the option to add more RAM in the future I'd recommend it. The speed of the RAM is pretty significant as well. I'd push for best you can get currently and try to get hardware that allows upgrading in the future.
Hope that helps,
- Dave -
2012 I purchased CS6 Design & Web premium for students for WINDOWS. Now I want to buy a macbook. Can I download the installation files for MAC OS X with my licensed serial number for free?
Hi There,
We would like to inform you that you have got the serial number for Mac, it would not work on Mac machine as it is OS specific.
If you wish you use a mac machine that you can swap the platform please refer the below mentioned link.
Link: Order product | Platform, language swap.
Contact support via : Contact Customer Care
Thanks,
Atul Saini -
License CS6 Design & Web Premium does not work anymore
I have a LEGAL version of CS6 Design & Web primium. I have installed it about a year ago and registered bij Adobe. If I look on the site, my CS6 and licensenumber is available. Still it does not work. Eveytime it says my trail version comes to an end and I have to buy it. But I already bought it.
I tried to reinstall, but that does not work either. How can I get it to work again???Thank you.
I live in the Netherlands. I wanted to make a call back request, but that
is not possible. I also can not start a chat session.
I checked the serial number with the number at my Adobe account and it is
correct. How can I get in contact??
2014/1/1 Jeff A Wright <[email protected]>
Re: License CS6 Design & Web Premium does not work anymore created
by Jeff A Wright <http://forums.adobe.com/people/JeffAWright> in *Downloading,
Installing, Setting Up* - View the full discussion<http://forums.adobe.com/message/5971614#5971614
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