I have CS6 downloaded and paid for. However my Adobe Acrobat X Pro will NOT download! PLEASE HELP
I went through and did the download process and it only downloaded half of my Creative Suite 6. I REALLY need Acrobat X Pro for a project!!!
You need to install the Suite software thru the Suite itself. If you only get a partial download of the Suite then try again. Make sure you have cookies enabled and clear your cache. If it continues to fail try using a different browser.
CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
CS6: http://prodesigntools.com/adobe-cs6-direct-download-links.html
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Adobe Acrobat 9 Pro will not download to my computer
My main computer crashed and I am trying to install Adobe Acrobat 9 Pro to my new computer. I keep getting an error message Error 1305. Error reading from file D:\Adobe Acrobat 9 Pro\Data1.cab I purchased the program about 3 years ago. Being a $400 program, I hope that I do not have to purchase a new program every time my computer crashes. The progam is twice the cost of the refurbished computer that I purchased. I already paid $400 for the program I have three years ago. Does anyone have a solution for this?
If your new computer only cost $200, that might be an issue - make sure it meets the minimum spec requirements. But for the time being, check the following help document:
http://helpx.adobe.com/creative-suite/kb/error-1305-try-install-product.html -
I found out that an 06 mac pro cannot be updated to anything more recent than lion. They guys at the local shop told me this after they tried to update it for me so I could run logic pro 9 in 64 bit mode. I bought lion. Waited two days for the emails. Spent hours following the instructions which sounded so simple until you try them. Finally I found the "redeem" button that was hidden because the size of my safari window was too small to show it and there was no bar at the bottom to scroll over. Without googling "how do you find the app store" and "how do you find quick links" I never would have figured it out. I only mention this so that others may learn from my mistakes. Finally I downloaded lion, supposedly, but nothing happened. There is no indication that anything downloaded, other than the fact that when I try to download it again, it says it's already been downloaded. I spent four hundred bucks at the shop updating, plus whatever they charged me for lion, and I've still got snow leopard and logic pro running at 32 bits. I'm pretty sure nobody can help me, but could you please arrange for the return of my time?
You can go to "Purchases" tab and check again.
If OS X Lion is still not downloading, try at a different network environment.
By the way, Mac Pro (2006) with a newer graphics card runs Mavericks perfectly with modifications in the installer.
It's not allowed to be discussed here, but you can simply google how to do it. -
Download of Adobe Acrobat XI Pro will not complete
I purchased Adobe Acrobat Pro XI and when I dowload it gets to a point where it says "Setup has detected that you already have a more functional product installed. Set up will terminate." But nothing is installed. Am I missing something?
Help?While the Standard version is not a more functional version, the message you are getting is one that you would get if you were trying to install Standard when Pro was installed. I can only think that you need to uninstall Standard if you want to have Pro.
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I just paid for and downloaded the wrong version of Adobe Acrobat X Pro. I downloaded the Microsoft version and I have a Mac running OX Yosemite. How do I get a credit for what I ordered and then reorder the correct Mac version of Adobe Acrobat X Pro
If you ordered Acrobat via subscription, then you can use either Windows or Mac version. Just download/install the Mac version, then activate it with your Adobe ID.
If you purchased the perpetual license, then you need to Contact Customer Care bu chat or phone. -
I switched computers and have lost my previously downloaded and paid for music how do i get it back?
What do you mean it's lost? Did you actually put it on the new computer?
Simply installing iTunes and logging into your account does not cause content to magically appear. -
My headline says it all. I would like to turn my Premiere Elements order into the combined Premiere and Photoshop Elements download offer. I have already paid for Premiere Elements but would like to take advantage of the combined offer for only another $40 or so. How do I do this?
I only downloaded and paid for the Premiere Elements package about two days ago.
Todd SauveTodd Sauve
Did you purchase Premiere Elements 13 from Adobe Direct? If so, are you within 30 days of that purchase? If the answer to both of those questions is Yes and it appears to be, then you should explore
Contact Adobe Chat clicking on the following link
Contact Customer Care
Premiere Elements
Membership, Account, Payment
Payments, Invoices, Orders
Chat Panel
If the link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Under the conditions mentioned at the beginning of this reply, I am speculating that Adobe should be able to give you your money back for the Premiere Elements 13, allowing you to purchase Photoshop Elements and Premiere Elements which are sold together, but are still really standalone products. How Adobe opts to do that is at its discretion.
Best wishes
ATR -
I downloaded and paid for an app on my ipad, how can I get it free on my iphone without using itunes as my laytop is broken. I cannot seem to find the purchase tab in app store? I am logged in using the same ID
First, the app must be universal...designed for both iPhone/iPad:
Tap App Store.
Make sure you're signed in with the same Apple ID used for the original purchase.
Tap Updates.
Tap Purchased on the resulting screen.
Locate the app in your Purchased tab.
Tap the download icon.
The app will begin downloading and you'll be taken back to your home screen. -
yesterday I downloaded (and paid for) Mountain lion, but got no install screens and OS is still 10.7.
How do I install it?Look in the Application's folder for Install OS X Mountain Lion. Double click to start the installer.
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I downloaded, and paid for, Photoshop Elements 13. At first I was able to open the editor only when I made an adaption to the Task Manager Processes(at the recommendation of one of the forums) but now I am unable to open the editor at all.
Can you try opening Editor directly from the exe available at:
C:\Program Files\Adobe\Photoshop Elements 13\PhotoshopElementsEditor.exe
If it still does not open, are you seeing an error message when you try to open Editor?
Thanks,
Anwesha -
I have an ipad2. When connected to my wifi at home it will not download you tube videos for easy viewing. Do I need to upgrade my connection speed? Would 3 Mbps be enought or do I need to go to 6 Mbps. I mainly use my ipad to view emails, browse the internet and watch you tube videos.
thanks - MichelleWelcome to Apple Support Communities.
There are a number of factors in the 'speed' equation. Any or all of them can affect the 'observed' speed of your connection.
1. Are you in a neighborhood full of WiFi routers (and thus, lots of WiFi interference)? I can 'see' at least 22 other WiFi routers from my living room!
2. What is the maximum connect speed and band and bandwidth available from your wireless router. Is it 802.11n or the older 802.11a/b/g? 300Mbits or 150Mbits? 2.4Ghz or 5Ghz or both? Does your router measure (QoS) Quality of Service and can it change 'channels' automatically?
3. What is the observed strength of your wireless connection? Are you getting at least 80% signal when connected? Are there other people in your family also using significant bandwidth at the same time (Netflix, streaming video, streaming audio, game systems)
4. What is the "advertised" speed of your current ISP connection?
5. What is the measured throughput of your current setup. Go to speedtest.net or use the free speedtest.net app available in the App Store. Try several times, from different locations in your home, and at different times of day and night.
I have AT&T DSL advertised at 3Mbit/sec down and 512Kbit/sec up. My Speedtest.net measured throughput is about 2.4 Mbit/sec downstream and upstream is about 0.4Mbit/sec. I'm using a Motorola Netopia 2210-2 DSL modem. I have no problem viewing YouTube videos and other mobile video content on the iPad 2. I'm connected wirelessly to a D-Link DIR-655 Gigabit router rated at 150Mbps at 2.4Ghz (only) with 802.11 b/g/n enabled. The interior of my home is within a range of 30-50 feet from the router and no more than 1 wall. It is a single level concrete slab foundation of about 1500 sq. ft. with cathedral ceilings. I have successfully streamed ESPN3.com on my MacBook at the same time my son was streaming another ESPN3.com game on his MacBook Pro. I've streamed YouTube videos while my son was watching a NetFlix movie on his Wii game system. He's also successfully used Skype for extended 'teleconferences.' None of my devices are connected to HDMI on a large screen TV. 95% of the time, I can do iChat video without any signal breakup to my son (who is at a college with a Gigabit (1000Mbit) wired connection!). 5% of the time the connection drops. We haven't tried FaceTime (designed for mobile connections to be much less bandwidth-intensive, from what I understand) simply because we both have iChat on our computers.
So for me, a 3Mbit DSL connection is absolutely adequate, given all the other parameters mentioned. As the car manufacturers say, "Your mileage may vary."
Message was edited by: kostby -
I have windows vista and this did not work for my ipod it still will not update PLEASE HELP!
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update serverTry this:
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
I have downloaded iOS 6 to my iTunes but I have clicked "Download Only" not "Download and Update" how do i install/sync it to my iPad. Please help me, its taken me hours to download it i don't want to do it again
PLEASE HELP ME!!!Hook your iPad into your computer and open iTunes. GIve it a couple of minutes to get going, then click on the name of your device, then the main summary page. In the middle you'll see a software update button/area. Click on check on updates and update and follow the prompts.
it SHOULDN"T redownload but if you've already got it should just install.
I'd suggest that you first do a complete sync before you update, that way you have a good backup to restore your device from if the upgrade doesn't go perfect. -
I have an ipad4 and an iphone 5 yesterday my email decided it would not download to either one of these devices. I have comcast email and I get a lot of email everyday. Yesterday I only received about 5 messages on both my phone and ipad, but when I checked my computer I had over 50. This morning I had 1 message, but on my computer I had 20. I have deleted the email off of both and reinstalled, turned the power off and everything else I can think of. Can anyone help?
iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
iPad Mail
http://www.apple.com/support/ipad/mail/
Try a Reset - iPad How-Tos http://ipod.about.com/lr/ipad_how-tos/903396/1/
Or this - Delete the account in Mail and then set it up again.
Cheers, Tom -
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Welcome to the Apple Support Communities
Connecting your MacBook Pro and your MacBook Air will be the fastest way, but you have to spend money on cables and adapters (also, your MacBook Pro doesn't support Thunderbolt).
As you have a Time Capsule, one thing you can do is to start your MacBook Pro and make a Time Machine backup. Then, turn on your MacBook Air and set it up. Setup Assistant will ask you to restore a backup, so select the option to restore the backup from the Time Capsule and be patient. This can take a lot of time if you have to migrate a lot of files
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