I have discovered today I cannot make a PSE 11 full  catalogue backup.

I discovered today I cannot make a PSE 11 full  catalogue backup.  The backup program appears to freeze indefinitely at the dialogue box 'Calculating Total Media Size...1%'.   I can cancel the backup activity and return to the main program. I have used the Catalogue Management Tools 'Optimize' and 'Repair' without any fix or change. Any suggeations on how to resolve the problem?

If you contact Adobe Support using chat they can take care of deactivation for the inaccessible installation.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )
If you only had the one installation, you should still be able to install even without contact Adobe Support since you are allowed to have activated installations on two machines.  But if you have the deactivate for the original you will then have the extra one available.

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