I have downloaded an app and it does not work
I downloaded two apps. They are both are the same application, on;y difference is that one is the 2.0 version and the other 3.0 version.
When I downloaded the 2.0 version I thought this was the latest version, but turns out there was another newer version. But I tried the 2.0 version first and this does not work on my mac. The application is Wondershare Data Recovery. It is not able to see any devices on my mac.
So tried the 3.0 version and again same problem, does not work, funny because after careful researching on what product to buy I decided to download the trial version and it works fine. Only thing is that I need to but the full version to successfully retrive my disappeared images from memeory card, from my camera phone.
anyway the point is, I have just wasted £95, and I would like this back, or at least the problem resolved. Any help would be appreciated.
Thanks
C
The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Updated -
I only find the v3.0 in the UK Mac App Store (MAS). But on the developer's website I find two separate apps; Wondershare Data Recovery for Mac, which is v3.0 and Wondershare Data Recovery for iTunes, which is v2. Where did you buy Data Recovery for iTunes? I don't find it sold in either the MAS or the iTunes App Store.
Have you used the support link to the developer on the apps pane in the MAS? That is who Apple will direct you to contact.
Did you remove the trial version before downloading and installing the paid MAS version(s)?
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