I have downloaded and installed Acrobat pro DC but its asking for a serial number of my previous version but I never had a previous version

I have downloaded and installed Acrobat pro DC but its asking for a serial number of my previous version but I never had a previous version

you purchased an upgrade version of acrobat.  if you don't have a qualifying product (previous acrobat version), you'll need to exchange.
Return, cancel, or exchange an Adobe order

Similar Messages

  • Where can I download and install Acrobat Pro XI?

    Where can I download and install Acrobat Pro XI that has already been purchased?

    If you have the trail version and the serial numbers, go ahead with the install and just provide the serial numbers. I have not used the trial version, but there is supposed to be a location for simply upgrading with your license info to turn it into the full Acrobat. If that works, then be sure to backup the download for future use.

  • Liar Firefox: I have download and install Acrobat Reader 11.0.0 few minutes ago and Firefox still telling lies that Acrobat has in not current version.

    Liar Firefox: I have download and install Acrobat Reader 11.0.0 few minutes ago and Firefox still telling lies that Acrobat has in not current version.

    Have you rendered both iOS 7 and iOS 8 (both of which will work on your iPhone 5) out of the question entirely without trying every possible configuration? The animations can be disabled entirely, if that's the problem. And if the whiter-brighter user interface is the problem, there's reverse-contrast modes that darken everything. You can expose accessibility controls to gain immediate access to these functions to toggle them on and off. I guess my point is you may have decided against upgrading the OS based on an early experience with iOS 7 when Apple has since made changes in later revisions to address some of the usability complaints.
    Now, Apple's instructions for downloading older versions of apps is to do so from the Purchased list, not from the app's product page.
    See here:
    Install the latest compatible version of an app on an earlier version of iOS or OS X - Apple Support
    Let us know how that works for you.

  • I have downloaded and installed Adobe Flash Player, but it was installed to a "disk image".  I don't know what this is and I cannot see anything that requires Flash Player.  What am I doing wrong?

    I have downloaded and installed Adobe Flash Player, but it was installed to a "disk image".  I don't know what that is, but I cannot view anything that requires flash player.  What am I doing wrong?

    Thanks for your help, but that didn't do any good either.  I have been double clicking from the download files, double clicking on the "install adobe flash player", closing the anti virus, closing Safari, watching the install progress and clicking finish.  It indicates that "flash player" is installed, but every time I try to view something requiring flash player, it tells me I must download it.  It shows up in the "system preference"  and from there I can make some changes, but it still won't let me view anything requiring "flash player".   It does not show up in my apps like Adobe Reader does.  It shows up in the "downloaded files" section of "Finder".  I'm getting really perplexed over my inability to get this right.

  • Can't install my  adobe creative suite after i put the serial number. its asking for the serial number for cs3 and i don't have that.... what do i do?

    can't install my  adobe creative suite after i put the serial number. its asking for the serial number for cs3 and i don't have that.... what do i do?

    ANd what exactly? You hav not told us, what you are actually trying to install onto what system and other details....
    Mylenium

  • Aperture was originally installed from the app store, now its asking for a serial number. how do i download the serial number or reinstall from the app store?

    Aperture was originally installed from the app store, now its asking for a serial number. how do i download the serial number or reinstall from the app store?

    The App Store version of Aperture will never ask for a serial number so something got confused on your system. Did you ever have a non App Store version of Aperture installed? Did you download the trial version for some reason?
    You can try moving Aperture from the Application folder to the desktop and then going to the App Store. Log in with the same Apple ID you used to purchase Aperture and you should be able to download it again.
    regards

  • Installing Photoshop CS4 from original Disk onto my new Macbook Pro.  Serial number accepted but now asks for the serial number of a previous version e.g. CS3 which I no longer keep.  How do I resolve ?

    Installing Photoshop CS4 from original Disk onto my new Macbook Pro.  Serial number accepted but now asks for the serial number of a previous version e.g. CS3 which I no longer keep.  How do I resolve ?

    Tina Hadley did you migrate/transfer your applications over to your new Macintosh?  If so this could cause problems with your serial number being recognized.  Please run the available uninstallers located in Applications/Utilities/Adobe Installers folder.  Once this is done you will also want to run the CC Cleaner Tool.  Details on the use of the CC Cleaner Tool can be found at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

  • I've had Photoshop elements 8 on this machine for over two years and all of a sudden it is asking for a serial number. when I put it in it give me a serial number invalid message

    I've had Photoshop elements 8 on this machine for over two years and all of a sudden it is asking for a serial number. when I put it in it give me a serial number invalid message

    I am having the same experience. Did you find a solution??

  • I'm on the 899 photography package and its asking for a serial number for adobe photo shop ?

    Hi i just bought the pay monthly photography package and its asking for a serial number for adobe photshop ?

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • Ive downloaded and installed Adobe Pro XI but can't open it. What do I need to do?

    I have downloaded and installed the trial for Adobe Pro XI on my Macbook Pro. Its on my desktop.
    I can see it, but when I try to open, all i get is a list of files and the option to EJECT!
    What do I need to do to get the program to open? I need to extract data from a PDF into Excel - which looks straightforward enough, if I can ever get the program open!

    Hi Dorothea,
    Please ensure that you are logged in to your system as administrator and anti-virus is disabled.
    Once you click to download Acrobat trial version, 'Adobe Download Assistant' application will start downloading.
    Then, run the application and then sign up with your Adobe ID credentials to download Acrobat pro XI from the available list of products.
    Let me know if you still face the problem and share the screenshot of the message.
    Hope to get your response.
    Regards,
    Anubha

  • I have downloaded Pro XI.  When I try to use it, I'm asked for the serial number of the previous Rea

    I cannot use Acrobat Pro XI as I do not have previous Reader serial number.  It is asked for to validate the product.

    Bella1234 do you have a subscription to Acrobat or a serial number for Acrobat?  Regardless once you enter the serial number or your Adobe ID it will be necessary to activate the software.  I would recommend reviewing the steps listed in Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.  If your computer has been configured to block access to our activation server then it could cause a prompt for a serial number.

  • I cannot open my photoshop, its asking for a serial number. I do have one but it will not accept it. I've had this program for 5 years and this has never happened before.

    I cannot open my photoshop. Its asking me for a serial number, which I already have. However, it will not accept my serial number. I've had this program for 5 years and this has never happened.

    If your Creative Suite version is #3 through 6, you might try running the CS Cleaner Tools in preparation for a re-install.
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    If you have a legacy version, it may be that the activation servers for your product are no longer available.
    Nancy O.

  • Can i download and install acrobat pro 8

    Hi there, just wondering how i can re-use an adobe acrobat pro 8 license that i have. the original computer it was on has died and i can't access it at all.
    how do i remove the license from that machine and put it onto another machine?
    I also don't have a disk for this product - can i download adobe acrobat pro 8 from the website? i haven't been able to find it.
    Thanks

    Hi Harai-LDN,
    You can download Acrobat 8 from: http://helpx.adobe.com/acrobat/kb/acrobat-8-9-product-downloads.html
    and use the serial number to license the software.
    Regards,
    Rave

  • I have asked iTunes to print a cover and get a Windows failed and it shuts down iTunes.  The iTunes support asks for a serial number.  My previous iTunes won't print CD cover is what started this.  I have removed and reinstalled the iTunes, Quick Time etc

    I have removed and reinstalled iTunes Version 11, Quick Time, Apple Software Update, Apple Mobile Device, Bonjour, and Apple Applications Support.  I received this instruction from "http://support.apple.com/kb/HT1923.  I reinstalled Version 11 and it still will not print the CD covers and shuts down sometimes when I ask it to print.  I hope they will find a way to make it work. 

    Well my first guess was wrong. The line that failed is the one that writes out the image to disk. I've not revisited the code for that script for ages, but it seems I did add in an extra test for missing files a little while later, then forgot to upload the change. I can reproduce the error message if I deliberately rename a file to confuse iTunes so that seems the most likely reason for your problem with the script. I've uploaded a new build of CreateFolderArt which should work better.
    See FindTracks for a tool to repair broken links. You should probably get that issue fixed first.
    I know what SPSS stands for but that is all I know about it.
    tt2

  • My computer crashed. I have downloaded and installed Pro 10, which I own. I added the serial

    my computer crashed. I am attempting to install Acrobat on a new computer. I have downloaded and installed  Acrobat Pro 10, which I own. I added the serial.
    The error message says the serial number is valid, but a qualifying product can not be found. I have owned Acrobat Professional 7 and 8 but they of course are not on the new computer. What do I do now?

    What is the possibility of opening the AA8 on that old computer and registering it? (In reality, when you upgrade you are not supposed to continue the use of the old version.) If you succeed with the registration, you can then use http://helpx.adobe.com/x-productkb/global/find-serial-number.html to find the S/N.

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