I have downloaded Mavericks OSX 10.9 and also Numbers 3.0. I have used Numbers 3.0 on some of my files. Today Apple advised of updates to my computer, which included Numbers. I now find that my computer is running Numbers 0.9 and I cannot access my rev

I have downloaded Mavericks OSX 10.9 and Numbers 3.0. I have revised some of my Numbers files. Today Apple advised of Updates for my computer, which I downloaded. I now find that I am running Numbers 09 on my computer and cannot access my revised Numbers files without going to the App Store and buying Numbers 3.0 for $19.99. Has anyone else run into this problem?

Something similar happened to me: I opened a spreadsheet that I worked on yesterday and received an error message saying that I needed to load a new version of Numbers. That would be the same new version that I had downloaded the day before. It sent me to the App Store where I was told that no new software was available for me.
I noticed that I had the older version of Numbers still open in my dock. I removed it, opened Numbers 3.0, and my spreadsheet appeared.
Not sure that will help in your situation, but I wish you well.

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Hi, I have an iPhone that one of our usesrs had who has now left the company, but I now see that the iPhone has had FindMy iPhone activated so I cannot access the phone. Any idease anyone how I can get it working again?

Can anyone help please?

Understood, but of course the registered owner is not necessarily the user. As this is a business phone, the registered owner is my company and not the particular user. Using Find My iPhone on iCloud sort of negates those ownership rights I guess. It is nigh on impossible to turn off this facility on all corporate iPhones. Perhaps we should all lobby Apple so as to protect our rights.
Thanks for your input

Hi, Having downloaded Printer pro and printing my first letter, I now find that when logging in again I am faced with a Enter Passkey page, excuse the ignorance but where can I find the pass key code ???

Hi,
I have downloaded Printer pro and having already printed a letter last evening, I now find that on returning to the programme this morning I am faced with an Enter Passkey code.
Please excuse the ignorance, but I didn't expect this, how di I find the Pass key code ??????
Anyone's help with issue would be very much appreciated.
Thank you
Robert T.

Thank you so much for helping,
But i really wonder how you did that. did you always switch between design view and preview view, then change the key position for 2px then switch back, to align the four letters? because i imagine that can get really frustrating, if you have a logo consisting of 58 parts instead of 4!:)
Anyway thank you very much for your time and effort!!!!

I have recently upgraded to OSX 10.8.2 and now find that I cannot operate my scanner, an hp psc 1310 series printer/scanner. I get a message saying that Power PC is no longer supported. I am still able to print on the same device. What should I do?

I have recently upgraded to OSX 10.8.2 and now find that I cannot operate my scanner, an hp psc 1310 series printer/scanner. I get a message saying that Power PC is no longer supported. I am still able to print on the same device. What should I do?

Hi,
PSC 1315 no longer supported for scanning since Mac OS X v10.5 or while using any newer OS, there is no scan software provided by either HP or Apple (Image Capture)
You may find this information stated below for Leopard, the same apply for any newer OS version:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01234231&cc=us&dlc=en&lc=en &os=219&product=374568&sw_lang=
Image capture will not recognize your device as well, only print is supported as you may find listed for teh PSC 1310 Series below:
http://support.apple.com/kb/HT3669#HP
Although there is no official scanning support for your device you may still try the 3rd party VueScan software which list your scanner as supported and compatible with Mountain Lion:
http://www.hamrick.com/vuescan/hp_psc_1310.html
Shlomi

I have recently upgraded my iMac to 10.6.8 and now find that the upload photo to Facebook facility no longer works. I have reset Safari but this has not resolved the issue - any suggestions?

I have recently upgraded my iMac to 10.6.8 and now find that the upload photo to Facebook facility no longer works. I have reset Safari but this has not resolved the issue - any suggestions? I can click on the "upload photos/video" field and it takes me to Finder to select the photo - but on selecting the photo, the Finder screen disappears as normal but from then on nothing happens.

From your Safari menu bar click Safari > Preferences then select the Privacy tab.
Click: Remove All Website Data
Now empty the Safari cache.
Back to the menu bar, click Safari > Preferences then select the Advanced tab.
Select: Show Develop menu in menu bar
Now click Develop from the menu bar. From the drop down menu click Empty Caches.
Quit and relaunch Safari then try Facebook.
If that doesn't help, it may be a Safari extension preventing you from uploading content to Facebook.
From the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test.
If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall.

I have an iPad1 which I have reset and am preparing to give to a kid. I now find that I can't reinstall many apps as they now seem to require IOS 6 or greater. This is IOS 5 and can't be upgraded. Is there a way to find the older versions of the apps?

I have an iPad1 which I have reset and am preparing to give to a kid. I now find that I can't reinstall many apps as they now seem to require IOS 6 or greater. This is IOS 5 and can't be upgraded. Is there a way to find the older versions of the apps?

One of these links may help:
iOSSearch - search the iTunes store for compatible apps.
Vintapps 3.1.3 - paid app.
Apple Club - filter apps by iOS version.

HT5225 I have Mac OSX snow leopard , which I think is OSX10.6.8. I did as I was told and migrated to icloud having advised that not all devices were up to the Lion. I now find that the mobile phone receives the emails and so does the ipad, but not my desk

I have Mac OSX snow leopard , which I think is OSX10.6.8. I did as I was told and migrated to icloud having advised that not all devices were up to the Lion. I now find that the mobile phone receives the emails and so does the ipad, but not my desktoptop. I have received an email from apple saying I would be able to receive the emails. Why cant I? What do I have to do ? Surely it is not necessary to buy another upgrade???

10.7.2 is required for full iCloud facilities, but you can still use your email. In theory you should be able to access your email in Mail at the same server settings, but this hasn't worked for everyone: you can set Mail up manually to access your iCloud email:
Entering iCloud email settings manually in Snow Leopard or Leopard
Once migrated, your mail will also be available at http://icloud.com

I have just upgraded to Lion and I now find that my VPN network does not work properly. It worked fine with Leopard.

I have just upgraded to Lion and now my VPN connection does not work properly. It was working fine when I was using Leopard. The VPN is My Private Network and we use it to link to BBC iPlayer when abroad. It will actually connect to the VPN site and shows a UK IP address, but then when we try to load an iPlayer programme we get the message from the BBC that we are not in the country and, therefore, cannot access the site. Any suggestions?

Have a look at System Preferences, Accessibility, VoiceOver.
(Command - F5).
charlie

Once I upgraded to ML, I'm now finding that my Seagate Free Agent external hard drive is no longer being backed up by Time machine. Do I have to wait for Seagate to update their drivers for this hard drive?

Once I upgraded to ML, I'm now finding that my Seagate Free Agent external hard drive is no longer being backed up by Time machine. Do I have to wait for Seagate to update their drivers for this hard drive?

I tried your suggestion, and it's been giving me the message "Preparing for Backup" for the past 8 hours. Does this mean TM is backing up my hard drive? I'll give it a few more hours, but if nothing else happens, I'm not sure what else to do. I'm not sure if there are any new external hard drives that are compatible with ML yet.

Transferred backed-up data from external hard disk to new hard drive on my MacBook Pro which seemed to be successful. I now find that some (or maybe all) old emails have been resent. Can anyone tell me what has happened?

Transferred backed-up data from external hard disk to new hard drive on my MacBook Pro which seemed to be successful. I now find that some (or maybe all) old emails have been resent. Can anyone tell me what has happened?

Greetings,
I've never seen this issue, and I handle many iPads, of all versions. WiFi issues are generally local to the WiFi router - they are not all of the same quality, range, immunity to interference, etc. You have distance, building construction, and the biggie - interference.
At home, I use Apple routers, and have no issues with any of my WiFi enabled devices, computers, mobile devices, etc - even the lowly PeeCees. I have locations where I have Juniper Networks, as well as Aruba, and a few Netgears - all of them work as they should.
The cheaper routers, Linksys, D-Link, Seimens home units, and many other no name devices have caused issues of various kinds, and even connectivity.
I have no idea what Starbucks uses, but I always have a good connection, and I go there nearly every morning and get some work done, as well as play.
You could try changing channels, 2.4 to 5 Gigs, changing locations of the router. I have had to do all of these at one time or another over the many years that I have been a Network Engineer.
Good Luck - Cheers,
M.

My Time Capsule backups disappeared (blank black screens) and in trying to set it up again I now find that when TC is plugged in and on (green light) it cancels out wifi reception from my router. I am only using TC as a backup not for wifi. Help!

My Time Capsule backups disappeared (blank black screens) and in trying to set it up again I now find that when TC is plugged in and on (green light) it cancels out wifi reception from my router. I am only using TC as a backup not for wifi. Can anybody help?

Sorry, you have lost me since it appears that you have two completely separate issues here.
All that I can suggest is you start over and try to set up the Time Capsule again first...and then, once that is done and the Time Capsule is working correctly on the network....then, try to troubleshoot the separate Time Machine issue.
If you decide that you want to do this, we'll need some basic information:
Make and model number of your modem?
You are using OS X Mavericks (10.9.3), correct?

HT203167 Cloud has appeared on my laptop although I am not aware of having downloaded it; as a result only the items I have purchased appear in my library and I cannot access the hundreds of songs I have imported from my own CDs. How can I find them?

cloud has appeared on my laptop although Iam not aware of having downloaded it: as a result only the items I have purchased appear in my library and i cannot access all the songs I have imported from my own CDs. How can I find them?

If the music is purchased through iTunes:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
If the music is not purchased through iTunes:
Senuti — Recover music from your iPod, iPhone or iPad to your Mac

I tried downloading mavericks osx but it doesnt download, it stays in waiting

I have a mac book pro and im having problems in downloading mavericks osx. It says waiting below the app icon and doesnt download anything. It was like that since last night until now. Anybody know how to solve it?

I had this problem. To solve it I removed the mavericks waiting icon from the dock. I then went to the app store and clicked on the purchases tab (icon). I then clicked on the x next to download button. This removed from my purchases. I then restarted my computer and went back into the app store. The mavericks icon was back to normal and so I then clicked it. The mavericks downloading appeared in the dock and on the app store again this time it was downloading no waiting. It had no problems downloading. The purchases tab in the app store was blank but that doesn't matter because I have it dowloaded by the time you read this.

External hard drive connected to my airport extreme will no longer open, when navigating to it in Finder, the Finder window quits and reopens, cannot access hard drive, it is visible in airport utility, since the problem began I have updated firmware

External hard drive connected to my airport extreme will no longer open, when navigating to it in Finder, the Finder window quits and reopens, cannot access hard drive, it is visible in airport utility, since the problem began I have updated firmware on Extreme as well as both of my Airport Expresses. Hard drive is USB connected to Extreme.

Reboot the USB drive.. assuming it is powered.. or unplug and replug a self-powered drive.. (you should not use self-powered drives on AE before the latest model.. always use a powered hub).
Does the drive now appear in finder..
If not reboot both drive and the AE.. it should now appear.
If it doesn't work with direct connection try a powered hub.. that can help.

I have uninstalled and reinstalled iTunes Version 11.4.1 and still cannot access. I continue to get the Error 7 Windows Error 193 and now I am getting the Apple Mobile Device failed to start. I can't access any of my music I HAVE PURCHASED. What to do?

I have uninstalled and reinstalled iTunes Version 11.4.1 and still cannot access. I continue to get the Error 7 Windows Error 193 and now I am getting the Apple Mobile Device failed to start. I can't access any of my music I HAVE PURCHASED. What to do?

I am getting the same error message - error 7, Windows error 193 running iTunes on a PC Laptop (HP) which has been running iTunes previously for at least 2 years.
I followed the Apple support page and uninstalled (in order) all Apple programmes specified, rebooted, then re-installed. Two additional errors crop up in re-installation, the first one is to do with Apple Mobile Support Device Services. It seems that this might be rectified by plugging in said devices before finishing the re-install. The second reads iTunesHelper was not installed correctly please re-install iTunes. This persists. I cannot uninstall iTunesHelper using the Control Panel, but I can delete it using Windows. However, after re-installing again, it still won't run and the original error comes back. I've downloaded and uninstalled 15 times now and this is taking far too long to be acceptable.

I have downloaded Mavericks OSX 10.9 and also Numbers 3.0. I have used Numbers 3.0 on some of my files. Today Apple advised of updates to my computer, which included Numbers. I now find that my computer is running Numbers 0.9 and I cannot access my rev

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