I have downloaded Photoshop elements 5.0 to a new PC.  I recieve error message: "Your Adobe Photoshop Elements user name, organization, or serial number is missing or invalid. The application cannot continue and must now exit."

I was referred here by customer service.  I have downloaded Photoshop elements 5.0 to a new PC.  After accepting the agreement I receive an error message saying  "Your Adobe Photoshop Elements user name, organization, or serial number is missing or invalid. The application cannot continue and must now exit."  There is no place to enter the serial number.

All your pictures will remain safe even after uninstalling the program. Your pictures are saved to your system in form of catalog present at C:\ProgramData\Adobe\Photoshop Elements\Catalogs\<your catalog><br />When you reinstall the program you can open this catalog and view all your photos again.

Similar Messages

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    HELP!!!!  I am a graphic designer I LOVE my version of Photoshop elements 5... I am also a Mom of two who depends on my party supply business as my only income currently!!!! 
    Upon opening to work on a party supply order DUE TODAY for a kid's first birthday I got this ERROR MESSAGE:
    "Your adobe photoshop elements user name organization or serial number is missing or invalid.  This application cannot continue and must now exit"  And then closes.....
    I don't know where my disc is to uninstall/reinstall since I got this program Oh say 10 years ago....  WHAT DO I DO!!?  I am in complete PANIC mode!
    Anyone?! Chat said they couldn't help me it's too old?!?!  HELP

    Hello ...Mom,
    here you will find (if stored at Adobe) "General infos about your Adobe Account" https://www.adobe.com/account.html. To see what Adobe has saved about your serial number, please have a look there: http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
    On the other hand you could use a non Adobe program, like
    Belarc Advisor - Free Personal PC Audit, for software, hardware and security configuration information on your computer.…
    If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
    Good luck!
    Hans-Günter

  • Error "Your Adobe Photoshop Elements user name, organization, or serial number is missing or invalid

    I have PS Elements 5. I read a previous article about above error. According to the steps you have to uninstall the program. What happens to pictures, etc. that at in the program.???

    All your pictures will remain safe even after uninstalling the program. Your pictures are saved to your system in form of catalog present at C:\ProgramData\Adobe\Photoshop Elements\Catalogs\<your catalog><br />When you reinstall the program you can open this catalog and view all your photos again.

  • "Your Adobe Photoshop user name, organization or serial number is missing or invalid"

    My computer had a new HD and thus I had to reinstall my CS, but activation failed since it has been taken down.
    So I was directed to a page where I downloaded and installed another CS including the serial #.
    After installation, when I try to start it, I get the above message and then Photoshop quits.
    I was directed to this place after login with my Adobe Id:
    Download Acrobat 7 and CS2 products
    where I downloaded the english CS2 for Windows version.
    The funny thing is that the PS splash screen has all the information and it didn't complain when I installed and entered the serial number!?
    I'm on Win7 if that's important.
    Br Mikael

    Ahh…original computer the license was purchased for was 32-bit os, my new machine is 64 bit…incompatible os requirements causing issue?
    Kathleen email Logo leedap_logo_sm_color
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  • When I open Adobe Photoshop CS2, there is a window that says "Your Adobe Photoshop user name, organization, or serial number is missing or invalid."

    How can I access my application?

    Without proper system information and other technical details nobody can tell you anything. As a start, read this:
    Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
    Mylenium

  • I have both Photoshop Elements 5 and 12.  I need to keep using both versions.  However when I try to work in Photoshop 5, I get the messsage that "Your  photoshop Elements user name, organisaztion or serial number is missing or invalid.

    The application then closes and I seem to be going in circles.
    What do I need to do to continue to have access to my catalogs in Photoshop 5 ( of which I have several) and created over 9 years
    Your advice please.
    Suz

    Following the instructions I have  been able to find out the epic number on my old machine. Thank you for your advice.
    However as I am using windows 8.1, I have been unable to get to the second step. I have tried to search using key words such as 'Epic serial' or 'registry editor' but have drawn a blank.
    Where to next?
    Suz

  • Having installed an upgrade for Photoshop Elements 13, I cannot open the application. I get an error message saying "Adobe Photoshop Elements Editor cannot be opened because of a problem. Check with the developer to make sure Adobe Photoshop Elements Edit

    Having installed an upgrade for Photoshop Elements 13, I cannot open the application. I get an error message saying "Adobe Photoshop Elements Editor cannot be opened because of a problem. Check with the developer to make sure Adobe Photoshop Elements Editor works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates for the application and OS X".
    I have since uninstalled and reinstalled the app, but get the same error message.

    Which version of OS X do you have? It's not clear from your post whether "installed an upgrade" means you just installed PSE 13 as an upgrade or you installed an update to PSE 13, like ACR 9 or 13.1. Please clarify.

  • Win xp, downloaded ps free, had problems, now won't start, "user name, org, or serial number missing

    win xp, downloaded ps free, had problems, now won't start, "user name, org, or serial number missing".

    Reinstall.
    Mylenium

  • Got CS2 To Install but now getting notified that "user name, organization name  or serial number is missing or invalid."

    After much frustration, got CS2 installed to replace my now-unsupported CS1. Went to open Adobe Photoshop and got your Adobe Photoshop user name, organization name or serial number is missing or invalid.

    First, Ganesh, your response isn't helpful because that link just explains why I had to download CS2 in the first place. Your response is the same that I got through repeated interactions with Adobe support personnel. If you're not going to provide a solution, then do not reply at all.
    Second, GautamBehl, that doesn't explain why I was getting the notification when I tried to open Photoshop after successfully installing the CS2. Perhaps I should have been clear and explained that I was installing the "3 disc" CS2 design suite.
    Here's the workaround I discovered. I downloaded Photoshop CS2 separately and had no problem. I would suspect that doing likewise with the other programs would get a similar result. I would expect that Adobe would fix the problem with the CS2 suite of programs, but according to my ineractions with Adobe support, are more interested in trying to sell recent software to users that they have just frustrated.

  • RAM Error Message in Adobe Photoshop Elements 9

    Just bought my first mac on Friday.
    I'm running Adobe Photoshop Elements 9.
    I go to open a little file 500X500 and I get an error message that it cannot open it because there is not enough available RAM.
    Machine has 4G!
    Anyone know why?
    Thanks
    Sorry if this is in the wrong place. This is my first visit.

    Welcome to the Forums!
    It is possible that this is an error on the part of Elements, or that there really isn't enough RAM. Four GB is plenty (I use 4 on huge RAW files without issue). The only reason that you wouldn't have enough RAM is that you might have some application open that's using it all without you knowing. Here's how to check for this:
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    If there's one using a lot (500MB or more), quit it if you don't need to have it open (If it's something you don't know of, post the name and we'll let you know what it is).
    Also, select the System Memory tab at the bottom. What are the numbers on the left (Free, Wired, etc)?
    If there isn't anything using a lot of RAM, than the problem is probably in Elements. The easiest way to fix it would probably be to uninstall and reinstall it (if that's a big problem, we can look into other ways).
    I've used Photoshop CS5 Extended with huge files on a MacBook with 4GB RAM; 2.4 GHz CPU without a problem (well, it was a little slow, but it worked).
    -Nate

  • Error message for Adobe Photoshop CS2

    I keep getting an error message when I try to install Adobe Photoshop CS2 (free download from the website with the key). I have a MAC.

    CS2 is not compatible with current versions of OSX or contemporary Macs. Just get over it.
    Mylenium

  • Error message starting Adobe Photoshop CC 2014

    Dear,
    After a first download of Adobe Photoshop (as part of the Creative Cloud) I get the below error message when starting the application. Any suggestions or ideas?
    Windows 7 pc with full admin access rights and full rights to pass through the firewall.
    Kind regards,
    SF IT

    Moving this discussion to the Photoshop General Discussion forum.

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    Mentre usavo sony vegas pro 11 lo schermo del PC è diventato nero e poi e tornato normale ed è venuta la scritta driver grafico ripristinato e poi il PC si è riavviato e ora mi da lo schermo nero e si vede solo il puntatore del mouse per favore potete aiutarmi.
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  • CS2 will not open. Greeted with "Your Adobe Photoshop user name...

    CS2 will not open. Greeted with message "Your Adobe Photoshop user name, organization, or serial number is missing or invalid. The application cannot continue and must now exit." I click OK and PS closes. I've been using this regestered copy on this PC (running Vista 32) for years (daily or at least weekly) without problem until today. Any ideas on how I can get it working again? I have disc somewhere? Thank you.

    Unfortunately your cs2 disc is no good except for the things such as the goodies or extras that came on the cd, because adobe disabled the activation servers for cs2 products.
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    (in other words something removed the info from the windows registry)
    http://web.archive.org/web/20120325044452/http://helpx.adobe.com/photoshop/kb/error-user-n ame-organization-or.html
    More than likely though, you'll have reinstall photoshop cs2 using the new non activating installer.
    Use just the photoshop cs2 download and serial on that page.
    http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l

  • Error message on opening Photoshop, CS2 installation

    On starting Photoshop I get amessage saying that my registration details or serial number is incorrect and then the application closes. Can I update my details or must I reinstall.Thanks

    You are welcome to try the solution listed in Error: "...user name, organization, or serial number is missing or invalid..." when you start Photoshop (CS2 on Windows) - http://helpx.adobe.com/photoshop/kb/error-user-name-organization-or.html.
    These solutions worked with Windows XP I am unsure if they will allow you to resolve your current difficulties under Windows 7.

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