I have downloaded Pro XI. When I try to use it, I'm asked for the serial number of the previous Rea

I cannot use Acrobat Pro XI as I do not have previous Reader serial number. It is asked for to validate the product.

Bella1234 do you have a subscription to Acrobat or a serial number for Acrobat? Regardless once you enter the serial number or your Adobe ID it will be necessary to activate the software. I would recommend reviewing the steps listed in Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html. If your computer has been configured to block access to our activation server then it could cause a prompt for a serial number.

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My ipod has had a previous owner How do I change my ipods email address so that when I try to down load anything it asks for the previous owners password but when I go to my account it says its my email my account but not when I try to download????

My ipod has had a previous owner How do I change my ipods email address so that when I try to down load anything it asks for the previous owners password but when I go to my account it says its my email my account but not when I try to download can anyone please help me ????Plus it still has some of the previous owners pictures and videos on it that I want to delete and can't????? Also is there a way to kill the apps that u have used throughout the day the battery doesn't last long at all ??????

- How did you dlete stuff from the iPod? If you have a 1G or 2G iPod and deleted the stuff by going to Settings>Genera.>Reset>Erase aall contents and settings without being connected to a power source, the battery dies before he erase was comleted since it can take hour.
- In any event try the following:
- Connect to a chaging sour for three hours.
- Reset the iPod and then connect to the computer and try to restore va iTunes.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Next try placing the iPod in recovery moe and then try to restore. For recovery mode:
iPhone and iPod touch: Unable to update or restore
- Last try DFU made and restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

I purchased a Logic Pro 9.1.6. from App Store and when I try to open it, it's asking for a serial number. That shouldn't happen, they told me on Applecare Professional Application Support. Once I had a "trial version" of Logic Pro 9.0.0. Does this matter?

I purchased a Logic Pro 9.1.6. from App Store and when I try to open it, it's asking for a serial number. That shouldn't happen, they told me on Applecare Professional Application Support. Once I had a "trial version" of Logic Pro 9.0.0. Does this matter?

ufo62 wrote:
Yep, there's versions and "versions". But I'm a poor, stupid guy and now I had my first chance to get The REAL Logic Pro. So please, if somebody could help me with that I would be grateful.
You would need to delete all of the Logic Audio related preference files, reciepts...etc, located in these folders.
~/Library/Preferences
Users/YourName/Library/Preferences
~/Library/Receipts
And possibly
~/Library/Applicationsupport/ProApps
I guess it's possibly safe to assume that all of the people posting on this board asking why the App Store version is requesting a serial have been using pirated software.

When setting up a Firefox Sync account I was never asked a secret phrase. When I try to use Firefox Home it asks for the secret phrase. What do I do? (using Firefox 3.6.10, iphone 4 and macbook OS X

When setting up a Firefox Sync account I was never asked a secret phrase. When I try to use Firefox Home it asks for the secret phrase. What do I do? (using Firefox 3.6.10, iphone 4 and macbook OS X

On the MacBook, open up the Preferences dialog and go to the Sync panel. Click the Manage Account button so it shows more options, then click on the My Sync Key link to show you the Sync Key.
The sync key is the same as the secret phrase, it was renamed in recent versions of Firefox Sync.

I have downloaded and installed Acrobat pro DC but its asking for a serial number of my previous version but I never had a previous version

I have downloaded and installed Acrobat pro DC but its asking for a serial number of my previous version but I never had a previous version

you purchased an upgrade version of acrobat. if you don't have a qualifying product (previous acrobat version), you'll need to exchange.
Return, cancel, or exchange an Adobe order

HT3702 I have gift cards that were entered into my account. I since have destroyed the cards and no when i try to purchase music it is asking for the card information. I show a balance, what do i need to do?

I have gift cards that were entered into my account. I since have destroyed the cards and no when i try to purchase music it is asking for the card information. I show a balance, what do i need to do?

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

In AppStore.app for some reason when I try to update my apps, it asks for the wrong user account than the one that I am logged in with. This makes me unable to update my apps

In AppStore.app for some reason when I try to update my apps, it asks for the wrong user account than the one that I am logged in with. This makes me unable to update my apps

You would have downloaded those apps with the wrong Apple ID then created a new Apple ID which is the on you are on now. This is acting as normal because all content downloaded from the iTunes and App Store is attached to the Apple ID it was downloaded with. To stop this you would delete the apps and redownload them with your current Apple ID you are signed in with.

I have Lightroom 3 and have installed it on my Retina iMac running Yosemite. It will not show me any of the modules..error when attempting to change modules.. and keeps asking for my serial number every time. Is it compatible?

I have Lightroom 3 and have installed it on my Retina iMac running Yosemite. It will not show me any of the modules..error when attempting to change modules.. and keeps asking for my serial number every time. Is it compatible?
David

This is a duplicate thread - see here

I have just paid for membership but when I try to open InDesign it is asking for a license number

I have just paid for membership but when I try to open InDesign it is asking for a license number

What version of InDesign have you installed?

Every time I try and open illustrator I get asked for a serial number???

I use a MacBook Pro, which I purchased in Thailand (I am staying in Thailand) but have a spanish credit card (I include this information as I dont know if this is the problem) . I joined creative cloud and downloaded illustrator and photoshop but every time I try to "liscence" the software I get asked for a serial number. After looking through the forum I thoufght this may have something to do with having a Thai comp and Spanish card but I have recieved an email confimation and my adobe profile also confirms my membership, so I dont think it i this. I need to use the apps professionally and this is drivng me insane! Would appreciate any advice!

Rebecca,
I believe this is one for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

I have had to create a new iTunes account. However, there are updates that were not performed while under the old account. So now when I try to update apps, it's asking for the login of the old account, which I do not have.

I have had to open a new account, however, there were App updates that did not get installed before I opened the new account. Therefore, when I try to do the updates, it's is asking for the sign-in and password for the old account, which I do not have this information.

All apps are tied to the Apple ID they are purchased with and is not transferable.
Delete these apps and download them with the new Apple ID.

I used to share one apple ID/account with my ex but made a new one for myself recently and logged out of the old one but when I try to update my iBooks it asks for the old account's password(which my ex changed by now)

I used to share one apple ID/account with my ex but made a new one for myself recently and logged out of the old one but when I try to update my iBooks (only happens with this app)it asks for the other account's password(which my ex changed by now). I don't understand why this happens when I'm logged into my account and it only happens with that app. Please help, I need to update. :/

Content (apps, music, ibooks, films etc) is tied to the account that originally downloaded it, so if the iBooks app was downloaded using the account that you used to share with your ex then only that account can download updates to it. As it's a free app you could delete it and re-download it under your own account - and then re-download your ibooks into it (or copy the books to your computer's iTunes first via File > Transfer Purchases and then sync them back to the app).

I just bought a used iPad 2, how do I change the previous owners info for the app store? Whenever I try to buy an app it asks for the previous owners password for the iTunes account. I have my own account Nd would like to use it.

Need help Changing the previous owners settings for the app store. I can't buy any apps. Because it asks for previous owners information.

I had this same problem, and it was erased.
For some really odd reason iPads sometimes retain the last user iTunes account on first visit to the iTunes store.
I am thinking it is actually the iTunes store recognising the iPad, and so 'helping' by showing the last log in settings.
So I would also recommend Erase All Content and Settings to start.
If that was done then what you need to do is log in, or create your own itunes account.
This is in Settings, Store.
create your own iTunes account (or log in with an old one).
Purchase something.
Then (as long as you don't have any app from the last owner on) it should never ask for the old account again.

I have a new email address which I have had verified, but when I try to update an app it asks for my password with the old email address and always comes back telling me it is an incorrect password.

I Have a new email address which I have entered into settings and it has been verified. I no longer have the old email address. When I try to update an app, it comes up with my old email address and asks for my password. It always comes back with a message that the password is incorrect. What do I do to fix this?

Hi Vivian Zollman,
Welcome to the Support Communities!
I'm not sure if you are referring to your Apple ID or just your email account in the Mail app. So, I've included all of the articles that may be relevant for you.
iOS: Setting up an email account
http://support.apple.com/kb/ht4810
If you already have an email account set up and you want to modify its settings, tap Settings > Mail, Contacts, Calendars, tap the name of your account, and then your email address. Then tap any information you want to adjust.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
iCloud: View or change your iCloud payment information
http://support.apple.com/kb/PH2616
Cheers,
- Judy

I have installed Lightroom 5.6 on my Mac, but now it is asking for a serial number, and I only have a serial number from LR 4; how do I find the necessary number?

I have installed Lightroom 5.6 as an upgrade but am unable to proceed because it wants a serial number; how do I attain the needed serial number?

No, I did not have to purchase the upgrade. But here is what I believe my
error was: earlier today, I upgraded to LR 5.6 on my laptop. Then I
upgraded to the same on my desktop, but became confused and installed it
TWICE.
Is this the reason that Adobe is asking me to license Lightroom and to come
up with a serial number? (I have my serial # from LR4, but it does not do.)
Should I try to deactivate LR 5 and then try again to upgrade to it?
Or am I still confused and need to purchase the LR 5.6 upgrade? Thanks for
your help.
On Thu, Aug 21, 2014 at 5:44 PM, John Waller <[email protected]>

I have downloaded Pro XI. When I try to use it, I'm asked for the serial number of the previous Rea

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