I have downloaded the assistant twice.  i also downloaded the latest adobe reader, and it says it does not support this file

How do i open the elements 12 now that i have downloaded the assistant twice and the latest adobe reader.
It says that it cannot support this file.  what is the problem?
before trying elements 12 i had tried elements 7, and it worked....

Hi Janet,
Adobe Reader is meant for reading pdf documents.
What is the file type that you are trying to open.
After downloading PSE 12 you need to install it to be abvle to use it.
Does it show in the list of installed programs?
If Yes then what error do you get when you try to launch the software.
Also let me know which OS are you using.
Regards,
Rave

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