I have downloaded the driver for HPc410 but will not install on my laptop

I have downloaded and installed the software driver for my HPC410 but it does not load on my laptop.

Any error messages? The diagnostics an driver wizard at http://www.hp.com/go/tools may help resolve the issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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