I have downloaded v10.7.2, but it won't install because it cannot be verified. It will not download again.

Something like this:

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Pro free trial downloaded but it won't install because it says I already have a superior product (Standard)?

I have Adobe Standard. I'd like a free trial of Adobe Pro because moving pages around in a 400 page document in Standard seems to be a nightmare. It says Pro downloaded but it won't install because it says I already have a superior product.

I think the point is that you have a registered product and that is being interpreted as superior. Anyway, you may have to uninstall (after deactivating) Std to look at Pro. Don't do this if you do not have a backup of the Std install file and S/N that you should have saved to a backup CD and/or backup HD.

I downloaded 4.0 but it won't install. It keeps saying Extraction Failed Can not open output file. HELP!

Download of the new 4.0 won't install. It keeps saying Extraction Failed Can not open output file.

Oh? That's "reset youtr laptop"?
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.

I have Acrobat X Pro. But it won't open because something is missing.

Hello,
I have a problem..
I have Acrobat X Pro at my HP (Windows 8.1). but it won't open. some file is missing he says. but i have nothing done about it. only installastion and nothing more. can someone help me?
I have a screenshot.
Please help me?

Hi Sophie ,
I would request you to please unistall Acrobat with the help of cleaner tool .Here is the link for the same.
http://labs.adobe.com/downloads/acrobatcleaner.html
Then try installing back again .Refer to the following link download Acrobat X pro .
https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
Let us know how it goes .
Regards
Sukrit Dhingra

I have bought photoshop elements 12 but it won't install on my mac? Keeps saying my installation encountered errors?

I have updated my mac as well to os x maverick so that it would download as i hadn't updated my mac in a long time but it still won't install

Moving this discussion to the Downloading, Installing, Setting Up forum.
Bekkilindsey do you receive any specific error messages when you attempt to install Photoshop Elements 12? I would also recommend reviewing Troubleshoot installation | Photoshop Elements | Mac OS.

I just got a used ipad version 6.1.3. I have an ipod classic version 1.1.2PC and I have a laptop with windows 7 and use internet explorer. somehow i have icloud on my ipad but no app for it. I cannot explain what I need --not enuf text--2 b continued

I have never used this--on my ipad it says I have an account with icloud and that I can syn all my devices but there is no app for icloud on my ipad.
I have never used my ipod myself--that is to put material on it. A friend did it and I registered with Apple and I did have itunes and a list of my stuff on my old pc but it is gone. I tried to get itunes on the pc I have--no sucess--5 + attempts yesterday. Today I tried to link my ipod to icloud. In the "settings" heading I do not have a "software" choice. I do not know what to do. Can someone help me. I am not very pc literate--so you might get frustrated. Thank You

Hi, thanks for the suggestion. I have tried as you suggested, and when opening the "purchased" apps some have the icloud logo next to them, but I only have "OPEN" against "Find My iPhone". When opening it up, it goes through the same routine; needs to be updated before proceeding, and wouldn't update because I don't have IOS8.
Anything else I could try, or am I doomed!
All of your help is much appreciated, thanks

HT5204 I have a purchased copy of ilife that won't install because of a certificate expiration issue. I just replaced my hard drive in my mac and I am trying to get my stuff back up and running.

How can I reinstall my ilife 11 software?

Unfortunately you've discovered too late how important it is to maintain an up-to-date backup of your iTunes library (and all other data of value). You could, before wiping the drive, have considered making use of a commercial data recovery service that could (albeit at considerable cost) have extracted your library from the hard disk, even if virus infected.
In the absence of that option, you will need to restore the content of your library from its original sources:
Depending on your location, you may be able to re-download any iTunes Store purchases that are still available on the Store
Likewise, most digital purchases from Amazon (including auto-rip copies of purchased CDs) should be available from the Amazon Cloud and via the Amazon Music application - the same may be true of other commercial sources for digital downloads
Content imported from your CDs will have to imported again
The specific situation that you describe regarding the music imported from your friend's external HDD suggests that either the source is badly organized and/or originates from a source other than iTunes (other media players may use alternative tags for information like artist, title, album, etc. that are not wholly consistent with how iTunes handle these). Without details of the issues you're seeing it is difficult to suggest a remedy other than going through the media album-by-album, track-by-track, and correcting the inconsistencies.
In the absence of a backup or access to the original library data there is no option other than painstakingly recreating your library as described above. As you do so, you'll now realize how important creating and maintaining backups are - in my case I have at all times three separate duplicates of my library, in two different locations, where none is ever more than a week old compared to the content of my master library.

I have an iPad Retina, if I download email I then cannot download the same email onto my iMac. and vice-versa. I have all settings to leave copy on server so cannot understand why email will not download to both devices.

I have an iPad Retina; if I download email onto it I then cannot download the same email onto my iMac. and vice-versa. I have all settings set to leave a copy on the server so cannot understand why email will not download to both devices. Can anyone help please?

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
 Cheers, Tom

I've downloaded current update for iPad 2 but it won't install. It keeps coming up as an error. I have deleted many apps but didn't help the situation...

I've downloaded current update for iPad 2 but it won't install. It keeps coming up as an error. I have deleted many apps but didn't help the situation... What's causing this and how do I fix this?

What is the latest iOS for iPad 2? Is it iOS 7 or can you update to 8?
all I remember is that my iPad mini performed poorly under iOS 7. Try to update it to the very latest version. Also you will have to use iOS 8.1.3, because 8.1.2 is no longer signed in case you were trying to install that. You can get the latest IPSW from http://IPSW.me just enter in your device and it will forward you to the right Apple ios download link.
Another thing is keeping your device memory free, if you have a 16 gig device, it's harder to keep space free. my iPad mini is 16 gig, but all I can ever keep free is 1 GB so I keep it at that. Turn off "iCloud photo sharing beta" and that will help a little bit. also when you do a restore from iTunes, don't restore your backup right away, see how it performs fresh, and then add your apps back in one at a time you might have to sacrifice photos and other personal things for performance.

I downloaded a movie to my Air, but it won't sync to my ipad2 and says it's not authorized. It's not a rental. Anyone else have this problem or know how to resolve?

I downloaded a movie to my Air, but it won't sync to my ipad2 and says it's not authorized. It's not a rental. Anyone else have this problem or know how to resolve?

I ended up having a one hour conversation with Apple Support which evolved to handing over control of my screen and then eventually having to use Terminal. I wish I could remember the command but it's probably best I don't.
One thing we looked at right away was the account name used to dowload the movie. Is it the same as the account name you have saved on your iPad. That's easy to check and would be great if that is all that's needed to correct. Good luck.
Here's also an email I got from Support that could solve your problem if it's not as difficult as my issue was.
I would like to inform you that this issue can occur if iOS (your device's operating system) on your device needs to be updated. It can also happen if the computer you're trying to sync from has not been authorized to play purchases you are trying to sync.
I suggest that you first see if updating iOS on your iPad resolves the issue. This article will walk you through the process:
Backing up, updating, and restoring your iPhone, iPad, or iPod touch software
http://support.apple.com/kb/HT1414
If there are still purchases that won't sync to your device after you update its software, I suggest reauthorizing your computer. To do so, follow these steps:
1) Open iTunes.
2) From the Store pull-down menu at the top, choose Deauthorize Computer.
3) Enter your account name and password, then click Deauthorize.
4) Now from the Store pull-down menu at the top, choose Authorize Computer.
5) Enter your account name and password, then click Authorize.
Once your computer has been authorized, try syncing your device again. If the same issue happens, I suggest reviewing the following articles:
Some songs in iTunes won't copy to iPod
http://support.apple.com/kb/TS1420
iTunes: May be unable to transfer videos to iPhone, iPad, or iPod
http://support.apple.com/kb/TS1497
Syncing iPad, iPhone, or iPod touch with iTunes
http://support.apple.com/kb/HT1386
iOS: How to transfer or sync content to your computer
http://support.apple.com/kb/HT1296
You'll also find a wide variety of helpful iPad troubleshooting tips, tutorials, and service information on this page:
http://www.apple.com/support/ipad

I have money on my account but it won't let me buy anything...

Okay, so i've bought a $15.00 itunes card and redeemed it on the store. I got the message that it was valid and that it is now in my account. PROBLEM: I tried to download an app and it first says: buy or cancel. i press buy then it goes to payment info. required. i put my password in and click billing info... I don't know what to do from here... I have money on my account but it still asks for billing info... i have no credit card to put down so what do i do?

I have money on my account but it won't let me buy anything....
Yes it will.
In Canada, you cannot buy apps with iTunes gift certificates but you can buy music, tv shows and movies.

I go settings then store to sign in but I can't sign because it says my apple id has not yet been used before the iTunes store? That's why I cant download apps?

I go settings then store to sign in but I can't sign because it says my apple id has not yet been used before the iTunes store? That's why I cant download apps?

That means you have to sign into/view your account and review you account and make sure you have a valid payment method specified in your account.

HT3775 I have Mac OS X v10.6.8 and it won't play an mpg file. Any idea why not?

I have Mac OS X v10.6.8 and it won't play an mpg file. Any idea why not? I get the message that The document “M2U00002.MPG” could not be opened. The movie is not in a format that QuickTime Player understands. You may need to install additional software to open this type of file. But when I go to the help page it says that Quick TIme will play MPEG. Any help would be appreciated a lot. Thanks!

Try VideoLAN media player

My Macbook Pro downloads software updates but it won't install them?

My late 2011 MacbookPro downloads software updates but when I try to install them, it tells me that it's not supported? The software is currently OS X Lion 10.7.5 and I tried upgrading a few things but it won't install. For example, I tried to get the latest update for iMovie, which is crucial for my studies, but it just tells me to update my macbook which is driving me nuts! Help please?

You would need to upgrade to Mavericks to upgrade iMovie to the version now on the App Store.
Upgrading to Mavericks
You can upgrade to Mavericks from Lion or directly from Snow Leopard. Mavericks can be downloaded from the Mac App Store for FREE.
Upgrading to Mavericks
To upgrade to Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Download Mavericks from the App Store. Sign in using your Apple ID. Mavericks is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
    Macs that can be upgraded to OS X Mavericks
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.

HT5192 I've downloaded iOS 5.1 Software Update into my iPad. But, it won't install. Any ideas?

I've downloaded iOS 5.1 Software Update into my iPad. But, it won't install. Any ideas?

What ios version do you have now?
Iphone 3g can only go to 4.2.1

I have downloaded v10.7.2, but it won't install because it cannot be verified. It will not download again.

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