I have driver or TCP/IP problems

After a day on chats and helplines with mostly Earthlink, a helpful technician narrowed my problem to either TCP/IP settings or drivers that need replacing/reloading. Does that sound reasonable to anyone? Does Apple fix this kind of thing? At what price?
To summarize, I get a strong Airport signal, but no access either to the www or to email. My AirPort Admin Utility finds no base stations (even tho more than one are listed under my menu bar icon). I tried to connect using Ethernet, but the IP address listed was one for a wireless router and it never would renew to a usable IP address. The router was unplugged at that point and not at all connected to the cable modem.
Sound familiar to anyone?
Thanks,
Kari

Did it work before?
Which Airport basestation model do you have?
Does Apple fix this kind of thing? At what price?
If it's a setting or driver fix, that's just software. You could make a appointment to see an Apple "genius" at a local Apple Store (if you have one nearby). Otherwise, the worse case fix would be to reinstall the OS, after backing up your personal files. Unless you use special settings on the base station, the connection between Mac and base station normally works without any special configurations.

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    Kernel text base: 0xffffff8008e00000
    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
    System uptime in nanoseconds: 11367242923
    last loaded kext at 8941821786: com.symantec.kext.SymAPComm          12.2f2 (addr 0xffffff7f8b30b000, size 20480)
    loaded kexts:
    com.symantec.kext.SymAPComm          12.2f2
    com.parallels.virtualsound          1.0 22731.929773
    com.Logitech.Control Center.HID Driver          3.4.0
    com.symantec.kext.ips          3.5f2
    com.symantec.kext.ndcengine          1.0f2
    com.symantec.kext.internetSecurity          5.2f2
    com.seagate.driver.PowSecDriverCore          5.1.1
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.driver.AudioAUUC          1.60
    com.apple.iokit.IOBluetoothSerialManager          4.2.0f6
    com.apple.driver.AGPM          100.14.11
    com.apple.driver.ApplePlatformEnabler          2.0.9d1
    com.apple.driver.X86PlatformShim          1.0.0
    com.apple.driver.AppleMikeyHIDDriver          124
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.driver.AppleHDAHardwareConfigDriver          2.5.2fc2
    com.apple.driver.AppleHDA          2.5.2fc2
    com.apple.iokit.IOBluetoothUSBDFU          4.2.0f6
    com.apple.driver.AppleUpstreamUserClient          3.5.13
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6
    com.apple.driver.AppleThunderboltIP          1.0.10
    com.apple.driver.AppleIntelHD4000Graphics          8.1.8
    com.apple.driver.AppleMikeyDriver          2.5.2fc2
    com.apple.driver.AppleSMCLMU          2.0.4d1
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleMuxControl          3.4.12
    com.apple.GeForce          8.1.8
    com.apple.driver.AppleBacklight          170.3.5
    com.apple.driver.AppleMCCSControl          1.1.12
    com.apple.driver.AppleLPC          1.7.0
    com.apple.driver.AppleHWAccess          1
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.driver.AppleIntelFramebufferCapri          8.1.8
    com.apple.nvidia.NVDAStartup          8.1.8
    com.apple.driver.AppleUSBTCButtons          240.2
    com.apple.driver.AppleUSBTCKeyEventDriver          240.2
    com.apple.driver.AppleUSBTCKeyboard          240.2
    com.apple.driver.AppleFileSystemDriver          3.0.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          35
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.4.0
    com.apple.driver.AppleUSBHub          650.4.4
    com.apple.driver.AppleSDXC          1.4.0
    com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9
    com.apple.driver.AirPort.Brcm4331          700.20.22
    com.apple.driver.AppleAHCIPort          2.9.5
    com.apple.driver.AppleUSBEHCI          650.4.1
    com.apple.driver.AppleUSBXHCI          650.4.3
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleRTC          2.0
    com.apple.driver.AppleACPIButtons          2.0
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          2.0
    com.apple.driver.AppleACPIEC          2.0
    com.apple.driver.AppleAPIC          1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0
    com.apple.nke.applicationfirewall          153
    com.apple.security.quarantine          3
    com.apple.driver.AppleIntelCPUPowerManagement          216.0.0
    com.apple.kext.triggers          1.0
    com.apple.iokit.IOSerialFamily          10.0.7
    com.apple.iokit.IOBluetoothFamily          4.2.0f6
    com.apple.driver.DspFuncLib          2.5.2fc2
    com.apple.vecLib.kext          1.0.0
    com.apple.iokit.IOAudioFamily          1.9.4fc11
    com.apple.kext.OSvKernDSPLib          1.14
    com.apple.driver.IOPlatformPluginLegacy          1.0.0
    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6
    com.apple.iokit.IOSurface          91
    com.apple.driver.AppleGraphicsControl          3.4.12
    com.apple.driver.X86PlatformPlugin          1.0.0
    com.apple.iokit.IOAcceleratorFamily          98.7.1
    com.apple.nvidia.driver.NVDAGK100Hal          8.1.8
    com.apple.driver.AppleThunderboltEDMSink          1.2.1
    com.apple.driver.AppleThunderboltDPOutAdapter          2.5.0
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.AppleSMBusController          1.0.11d1
    com.apple.driver.AppleSMC          3.1.6d1
    com.apple.driver.AppleSMBusPCI          1.0.12d1
    com.apple.nvidia.driver.NVDAResman          8.1.8
    com.apple.driver.IOPlatformPluginFamily          5.5.1d27
    com.apple.driver.AppleHDAController          2.5.2fc2
    com.apple.iokit.IOHDAFamily          2.5.2fc2
    com.apple.iokit.IOAcceleratorFamily2          98.7.1
    com.apple.AppleGraphicsDeviceControl          3.4.12
    com.apple.iokit.IONDRVSupport          2.3.6
    com.apple.iokit.IOGraphicsFamily          2.3.6
    com.apple.driver.AppleThunderboltDPInAdapter          2.5.0
    com.apple.driver.AppleThunderboltDPAdapterFamily          2.5.0
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.0
    com.apple.driver.AppleUSBMultitouch          240.6
    com.apple.iokit.IOUSBHIDDriver          650.4.4
    com.apple.driver.AppleUSBMergeNub          650.4.0
    com.apple.driver.AppleUSBComposite          650.4.0
    com.apple.iokit.IOFireWireSBP2          4.2.5
    com.apple.iokit.IOFireWireFamily          4.5.5
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0
    com.apple.driver.AppleThunderboltNHI          1.9.2
    com.apple.iokit.IOThunderboltFamily          2.8.5
    com.apple.iokit.IOEthernetAVBController          1.0.3b3
    com.apple.driver.mDNSOffloadUserClient          1.0.1b4
    com.apple.iokit.IO80211Family          600.34
    com.apple.iokit.IONetworkingFamily          3.2
    com.apple.iokit.IOUSBUserClient          650.4.4
    com.apple.iokit.IOAHCIFamily          2.6.0
    com.apple.iokit.IOUSBFamily          650.4.4
    com.apple.driver.AppleEFINVRAM          2.0
    com.apple.driver.AppleEFIRuntime          2.0
    com.apple.iokit.IOHIDFamily          2.0.0
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          278.10
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.AppleKeyStore          2
    com.apple.driver.DiskImages          371.1
    com.apple.iokit.IOStorageFamily          1.9
    com.apple.iokit.IOReportFamily          21
    com.apple.driver.AppleFDEKeyStore          28.30
    com.apple.driver.AppleACPIPlatform          2.0
    com.apple.iokit.IOPCIFamily          2.8
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
    com.apple.kec.pthread          1

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