I have erased my ipod as i am selling it on. I wanted to check all my stuff (pictures, notes ect) had been erased, but everytime i plug my Ipod into the computer it isnt recognized. it says plug into Itunes, and i have. Nothing happens. what do i do? HELP
have erased my ipod as i am selling it on. I wanted to check all my stuff (pictures, notes ect) had been erased, but everytime i plug my Ipod into the computer it isnt recognized. it says plug into Itunes, and i have. Nothing happens. what do i do? HELP
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iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
Similar Messages
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everytime i try to download itunes it says rolling back action and error . i dont know what to do please help . P.S. i have windows 8
Hello there Unicornbarf534,
Thank you for using Apple Support Communities.
It sounds like you are unable to successfully install iTunes. I recommend the troubleshooting instructions in this article named:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Here is a general outline of where the troubleshooting will take you:
General installation troubleshooting
1. Empty your Temp directory and restart
2. Completely remove iTunes and related components
3. Install the latest version of iTunes
Additional troubleshooting
After performing each of the steps below, you will need to completely remove iTunes and related components and then install iTunes again to determine whether the issue is resolved.
1. Make sure you have administrator account access
2. Make sure your folder names don't contain strange characters
3. Get the latest Windows updates
4. Disable other conflicting software
Additional Information
If you only need to install QuickTime, or if iTunes installs but QuickTime installation did not complete
Try downloading and installing the standalone version of QuickTime from http://www.apple.com/quicktime/download/. Be sure you download the version that does not include iTunes.
If the steps outlined in this article don't help, you may be able to find a solution to your issue by searching the Microsoft support website.
All the best,
Sterling -
my iphone says connect to itunes and i have but when i connect it to itunes it wont restore because it says its locked with a password and i dont know the password. what do i do
iOS: Unable to update or restore
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New apple user, just got new iPod touch gen 5 and there is no App Store on it. Restored it twice and this does nothing. What do I do, help please :(
Has it been disabled via Settings -> General -> Restrictions?
I assume you have checked other pages of apps by swiping to the left from the home screen?
B-rock -
MY ipad3 running iOS 8.1 does not upgrade to 8.3. I have downloaded 8.3 but when I press install now and choose agree, nothing happens for hours. Any help?.
You are in the wrong discussion forum, but ok:
-- You say it is running 8.1 now, but your profile says 6.1.3, plse update your profile.
-- Did you download in Mac iTunes? or directly in the iPhone?
if in Mac iTunes: check the following Finder location: Startupdisk->Homefolder (yourname)->Library->iTunes->iPadSoftwareUpdates : the downloaded file should be there and be complete the extension should be .ipsw, if it is not there or not complete you should download again.
if in the iPhone: notice that the install phase and verifying phase and restarting phase need (good) internet connection. -
can't see my iphone and my ipdad on itunes, i have tried re-installing itunes and yet still nothing happens, pls help
http://support.apple.com/kb/TS1538
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have an iphod touch in recovery mode and hooked into the computer to restore it, because the kids forgot password and locked it up.now say software server cannot be contacted what do i do now?
Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem -
iPod touch is a blank black screen doesn't respond unless it is plugged into a source ie computer or wall charger. It is fully charged and I tried turning it off and repowering it
If Ingo's suggestion doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
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i need help!!!!
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I recently got both an iphone 5 and a macbook air. im trying to take the songs off my old phone (iphone 4s) and get them onto my mac's itunes and then be able to sync them to my new 5. every time i plug in the 4s into the mac, it says that the USB is drawing too much power and has to be shut off. what should i do to recover my songs?
Are you using a usb hub or anything like that? If so, try without. Otherwise unplug everything from your mac and reboot with your iphone 4s plugged in and nothing else.
Hope it works!
Ryan -
I'm updating my iPod Touch 5th Gen and it says "Connect to iTunes" and I have, but nothing happens.
Okay, so, I unlocked my iPod and it said an update was available, so I tapped install. It wasn't connected to a power source, and I didn't think it'd make any difference if I was or not. So, I tapped it, blah, blah, blah, and then it said to connect to iTunes. So, I did, but my laptop didn't make the noise it usually does when I plug in the USB cable, so I tried it over and over again, but still the same result. I've updated iTunes to the newest version, and nothing happened still. So I decided to just cancel the update. But, now, "Connect to iTunes" will not go away from my screen no matter what I try. I've tried looking for solutions online, but none help. So, if someone could PLEASE help me fix this.
Placing your device into recovery (DFU-Device Firmware Upgrade) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
until the red slider appears, then slide the slider. Wait for the device to turn off.
* If you cannot turn off the device using the slider, press and hold the
Sleep/Wake and Home buttons at the same time. When the device turns off,
release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
device. The device should turn on. Note: If you see the battery charge warning,
let the device charge for at least ten minutes to ensure that the battery has some
charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information. -
Hi,
After reading all the suggestions, i have reset and all data and media has been removed. Upon restart, I get the "connect to itunes" icon, however cannot proceeed past this page, as the ipod is not recognized on my PC, nor itunes. The cable is fine and works fine for my iphone, I have verified that Apple mobile software is active, etc. HELP?Try DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Have yo tried another cable and USB port?
Did you do everything here:
iOS: Device not recognized in iTunes for Windows
Including
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
Runs this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Try on another computer to help determine if computer or iPod problem -
I owe iTunes $8 because of my ex husband, and at the moment my laptop is in the shop. So I have to have my phone plugged into a computer to sign into iTunes and view my account info and pay my balance?
You can't use Find My Phone unless you activated it on the phone before you lost it.
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UNABLE TO SYNC MY PHONE WITH PC. WHEN I PLUG MY PHONE TO THE PC VIA THE USB CABLE IT NO LONGER APPEARS IN I TUNES.
See here: http://support.apple.com/kb/TS1538?viewlocale=en_US&locale=en_US
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Please help me!
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
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