I have faulty earpods that were bought with an ipod touch 5th gen and I have the warranty, how do I claim the free earpod/s replacement in New Zealand?
I have an Ipod Touch 5th generation. I was told that if you had faulty earpods that you could claim a free replacement under the warranty, how do I claim them? I tried looking around on the apple site but it said something about $38USD. Any help?
Contact an Apple Authorized Service Provider
https://locate.apple.com/nz/en/#
Similar Messages
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I bought a used ipod touch 5th gen and it's still connected to the old users apple id. what do I do?
So, I bought a used ipod yesterday and, while trying to set it up, it asked me for the old user's apple id and password. i don't have that1 What do i do?!
Hi ZoeKeller,
If the iPod Touch is running iOS7, it sounds like Activation Lock may be active. You may find the following article helpful:
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/TS4515
Regards,
- Brenden -
today i bought a preoned ipod touch 2nd gen and i restarted and erased everything so i can go on app store and that and now it just shows a picture of a usb pointing at the itunes logo what do i do
Connect the iPod to your computer and restore via iTunes
iTunes: Restoring iOS software -
Is there a (relatively simple) way to skip tracks with an iPod touch 5th gen using a physical button? I'm aware songs can be skipped on-screen without unlocking the iPod, but I'm looking for a method that doesn't require taking my eyes off the road while driving. For that reason, I'm also not interested in adding in headphones or additional devices that have the desired button functions. Going both forward and back would be great but I would be pleased just to have a "sight-free" way to go forward.
I've seen some mention here and there about ways to maybe change it so the volume buttons change tracks and holding the volume buttons changes the volume... but I don't know what's involved in that or if its even possible/recommended for a new 5th gen iPod. I think its a great device but its sadly lacking in music oriented functions and features... which is disappointing since music is why most people would bother getting one instead of some other "iDevice" :/Given that you cannot do what you have asked for, perhaps you simply need to find another solution to your root problem.
Presumably, you want to skip to the next track because you don't want to hear the current one, and that is because...
You don't like it.
You've heard it recently and don't want to hear it now.
Simply don't want to hear it at this time.
For problem number 1. Don't put it on the iPod in the first place. (I know, obvious answer!)
For problem number 2. How about playing from a Smart Playlist (initially created in your iTunes Library) which has only songs you've not played recently?
For problem number 3. Hhhmmm! Create alternative Playlists for use in the car.
As for going back to the start of the "now playing" track.... Well, if your Playlist has only songs that you really, really want to hear, then you'll be looking forward to that rather go back to the beginning of the current song.
I'm not trying to be prescriptive, just giving you food for thought.
(They are all cheaper options than buying a car which can control the iPod from the steering wheel.) -
I have a problem with my iPod touch 5th gen 64GB. When I connect my iPod to my Mac Book Pro laptop my music that I've transferred to my iPod and music playlist will appear in my iTunes my music will play with no problem. Now, when I disconnect my iPod from my computer go into my music, my music playlist and music I've downloaded into my iPod disappears. I reconnect my iPod to my computer, everything shows. Do anyone have a solution I really do appreciate it. Thank You!
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Manage Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
However, there seems to be a bug in iOS 8 or iTunes 12.1.1 that cause this problem and I have not seen a solution -
so i got the update on my ipod touch 5th gen and i got asked me for my old itunes acount and password so i can get the back up from icloud, except i no longer have that info for the back up and it wont let me by pass at all, i need a way to just restart it
You need to recovery and use it. Sounds like you are running into:
iCloud: Find My iPhone Activation Lock in iOS 7
Is there a way to find my Apple ID Name if I can't remember it?
Yes. Visit My Apple ID and click Find your Apple ID. See Finding your Apple ID if you'd like more information.
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information. -
i have got a ipod touch 4th gen and i have got minecraft pocket edition on it but i and getting a new ipod touch 4th gen and i would like to know how to get minecraft back on my new iPod touch with all my data on it??? please help
See:
iOS: Transferring information from your current iPhone, iPad, or iPod touch to a new device -
I have 300 apps organized in folders on my ipod touch 4th gen, and connected my iphone 4, these apps have copied over but none have been placed in folders, any ideas how to replicate folders from ipod to iphone...?
What may work is to restore the iPhone fom the backup of the iPod. However, if the two devices ahve different apps that come with the device, that may mess up some of the folders.
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i have an ipod touch 5th gen and when connected to itunes i get a message saying itunes was unable to load data class information from sync services. reconnect or try again later. anyone got any ideas? i've tried most things on most forums but still no joy
Try here:
iTunes for Windows: "Unable to load data class" or "Unable to load provider data" sync services alert
If not successful see the previous discussion on the right side of this page with the green checkmark. -
Can I do screen share with my iPod touch 4th gen and my iMac?
Hi,
Is it possible for me to use screen sharing with my iPod touch 4th gen and my iMac?You can control/use/view you Mac via the iPod. There are apps and program like GoToMyPC, TeamViewer.
Some do not do sound..
There is no way to control the iPod from a computer -
i have an ipod touch 5th gen. i first loaded itunes on a windows 7 64 bit machine. i then got a new windows 8 64 bit machine but itunes will not load on it. i keep getting 2503 & 2502 errors. some apple software loaded, but it will not let me uninstall it from the machine. any thoughts, about how to get itunes to run on my machine?
Try:
Trouble installing iTunes or QuickTime for Windows
Next try posting in the iTunes forum -
i have a ipod touch 4th gen and i have the wifi bars but when i try to search something it wont let me conect it says "Lightspeed systems - Wed acces" what could i do help please.! o.o
Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
This has happened to me about 4 times now. I just got a brand new iPod touch (5th Gen) after replaceing my 4th gen iPod. I havent had it for a month, so its still brand new. The only thing is that when the iPod runs out of battery it turns off (duh) but it doesnt turn back on when you plug it in to charge. When I noticed that the iPod doesnt turn on, and I hit the power button, lines appear on my screen. They are lines that run up and down the screen from left to right. I try factory resets, setting resets, restoring my iPod. But this issue keeps coming up. I honestly dont know what to do. This thing is brand new and its acting up on me. Should I take it to my apple store? Should I just put up with it. I have tried everything and at this point I dont know what to do anymore. Please help!!
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
Since you restored to factory settings/new iPod and still have the problem that indicates a hardware problem
If the iPod is defective within warranty (you indicate it is) and not abused Apple will exchange it on the spot. -
I have an ipod touch 5 gen AND am unable to unlock scree what could b the problem
I have an ipod touch 5 gen and am unable to unlock my screen what could b the problem
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I have an iPod Touch 5th generation and all of a sudden it started freezing on the lock screen.
I have an iPod Touch 5th generation that I've had since Christmas 2012 and suddenly today (June 27) when I tried opening one of my apps it froze and then shut the app down. At first I thought it was the app, but then it started happening to Safari and my Photos app. By time I had gotten to work when I slid the bar over to unlock it, it froze and wouldn't do anything. I had tried turning it off, holding the lock button down and sliding the power off slide, but the screen went black instead of turning off. Every few minutes it would suddenly light back up on the lock screen but wouldn't do anything after I slid the thing to unlock it. Sometimes it would seem to turn itself back on (even though I wasn't aware it had turned off, the apple logo never showed up) from black to the loading page (black screen with little circle thing lighting up to show it's loading) to the lock screen which wouldn't do anything. The time is constantly on track and the wifi connectivity icon on the top bar even shows when there's wifi, I just can't do anything with it. I could double tap the Home button and the music bar would show up and the volume level would change through me touching the screen and through the volume buttons on the side, but it wouldn't play anything. I also can hold the Home button and Siri shows up but then I can't actually speak anything to it.
I've managed to connect it to my computer and back it up to iCloud and on my computer and am trying to restore it right now, but I would like to know what's wrong with it. I've had it for about 7 months and have never had any issues with it like this before.If you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
If your iPod is defective and not abused Apple will exchange it at no cost.
Apple Retail Store - Genius Bar
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