I have files that may have been created in various versions of Illustrator. We need to be able to open them, but all we have is CS6 suite. I have called and been told that "technicians at adobe" could perform a paid service to find out what the files were

I have files that may have been created in various versions of Illustrator. We need to be able to open them, but all we have is CS6 suite. I have called and been told that "technicians at adobe" could perform a paid service to find out what the files were created in and get them to be useable in InDesign 6, but I'd need an email address that was registered to our software to give the help desk person. After finding the correct email address, different adobe help number people told me to come here to ask as there is no phone support. Can anyone get me to an adobe technician that can provide a price quote for finding out what created these files and for getting them converted? Thanks.

Sorry, I understood you to say you had the whole CS6 suite, which includes Illustrator.
As far as finding out what the files are, sometimes you can look at them in a text editor to figure this out. See below; the, Creator Tool line. Not every software package makes it this easy, though.

Similar Messages

  • How do I find out what the file size is before I purchase and download a movie?

    I cannot find the file size for movies or TV shows anywhere on iTunes. I need to know how big the file is before I download it.

    What is "Other"
    It’s generally a combination of local caches from apps, browsers, mail, Messages, Reading List, saved games, app-specific documents and data, notes, and voice memos.
    You can backup and restore to reduce "other" but they will start building up over time.

  • I have a new 16g nano and I have only added about 600 songs and I only have less than a gig left of space.  It says I have used over 9G of other.  I have no movies, pictures, tv shows or anything else on it.  How do I find out what the "other" is?

    I have a new 16g nano.  I have only added about 600 songs so far.  It is telling me that I 4.47G of songs and 9.92G of other and only 3.297MB of space left.  I have no tvshows, no movies, no pictures on the Ipod.  How do I find out what the "other" is and get rid of it? 

    You most likely have some corrupted files in other. Restore it and resync.

  • After burning a successful DVD in iDVD out of FCPX, how can I see the settings it used?   So I finally burned a DVD out of a Apple Pro Res file into iDVD in PAL format. My question now is how can I find out what the exact burn properties were so that I ca

    After burning a successful DVD in iDVD out of FCPX, how can I see the settings it used?
    So I finally burned a DVD out of a Apple Pro Res file into iDVD in PAL format. My question now is how can I find out what the exact burn properties were so that I can apply the same burn properties to a project in Compressor 4?
    Is it possible to see what iDVD did?

    I don't know any way you can interrogate iDVD to reveal settings to the extent that you can in a Compressor project. What you could do is open up the show's VOB in MPEG STreamclip, go to File and Reveal Stream Information; that will at least give you some rudimentary info like average bit rate. Perhaps someone, with more iDVD experience, can chime in here.
    The broader question is why use Compressor at all if your current workflow is doing the job to your satisfaction?
    The value of Compressor is that it gives you control over the many parameters that affect size quality.  and playability. The Compressor presets can give you a starting point for DVD delivery, Web, etc. From those presets, people typically experiment by adjusting the parameters until they get the desired results for their specific show. It's a little bit science and a little bit art. After experimenting, you may be able to get slightly better quality for the project you've successfully burned in iDVD by using Compressor and something likeToast…or maybe not.
    Good luck.
    Russ

  • I am trying to add my sons email address to our family apple id but it says that it already associated with another apple id. How can i find out what the apple id is and take his email address off that one?

    I am trying to add my sons email address to our family apple id but it says that it already associated with another apple id. How can i find out what the apple id is and take his email address off that one?

    You may be able to find your Apple ID at Look up your old and forgotten Apple ID

  • How do I find out what the red exclamation mark or "error" on page refers to in a book that I want to send to print?

    How do I find out what the red exclamation mark or "error" on page refers to in a i-photo book that I want to send to print?

    If it's a text box it means the text has overflowed the boundries of the box.  Check for line returns which won't be visible but will trigger the warning.
    OT

  • HT204347 Serial number for macbook pro (stolen - any way to find out what the serial number of it was ? I didn't keep a note of it and don't have the original receipt / box.... thanks :)

    Macbook pro laptop stolen - any way to find out what the serial number of it was ? I didn't keep a note of it and don't have the original receipt / box.... thanks

    The only other way would be through Apple, assuming you bought it at an Apple store or at least registered it. Stop by the store or call their support number.

  • How do I find out what the resolution of a video file is in snow leopard

    I have a video file and am wandering how do I find out what the resolution of the video is?

    sometimes right click on the file, and getting info may show the resolution.

  • How do I find out what program / file is using 100 GB of space on my Hard drive?  Once I find the problem  how do I delete the specific files to increase GB of space?

    How do I find out what program / file is using 100 GB of space on my Hard drive?  Once I find the problem  how do I delete the specific files to increase GB of space?

    Use OmniDiskSweeper
    Once you find file, it can be deleted from within OmniDiskSweeper
    Allan

  • My hard drive is full, i'm being told i have 284.03 GB of other.  How can I find out what these files are so i can delete them?

    My Mac is telling me that my hard drive is almost full, i have used 7.65 GB for Audio. 16.58 GB for Movies, 9.89 GB for photos, 788.6 MB for Apps and 284.03 GB for Other.  how can i find out what "other" is so I can delete it?  I hope someone can help me.

    If OS X is reporting you need to remove some items you obviously have a more severe issue.
    To fix your issue is likely too complicated and lengthy to go into all of it here as it sounds like a OS X issue, it will require the services of person very familiar and experienced with Mac's to first recover your data and then restore OS X back to a functional state which may or may not require new hardware/software installed.
    If your under warranty or AppleCare, take it in for service.
    You can also hire the services of a local Mac computer support technician experienced in these matters.
    Have them look at your Wifi, RAM amount, extra storage and computer backup proceedures in the process.
    Good Luck.

  • How do i find out what the inforamtion that is stored under "other" in my ipad2 is?

    I have just backed up my ipad and i noticed that there was an massavie amount of storage used by the "other" in storage.  I was wondering if there is anyway that i can find out what it is and how can i delete some of the information to free up space on my ipad?

    What is "Other"
    It’s generally a combination of local caches from apps, browsers, mail, Messages, Reading List, saved games, app-specific documents and data, notes, and voice memos.
    You can backup and restore to reduce "other" but they will start building up over time.

  • Re Tools Panel.  I cannot find out what the icons mean.  I have Elements 7 book, but it does not tel

    Re Tools Panel.  I need to know what the icons stand for.  I pass my cursor over them but it does not pop up & I have the book Elements 7 but cannot find it in there.  EALJ

    Hi EALJ,
    This is from the photoshop elements 7 help manual:
    (click on the screenshot below for a larger view)
    If you not seeing the Tool Tips you should verify that Show Tool Tips is checked in Edit>Preferences>General>Show Tool Tips

  • Is there a way to find out what each file in core does?

    I would like to know if there is a way to know what the packages in [core] does (i.e., even during install)? If I re-install, I only want to install the packages that I need. There are some packages that I understand from experience, such as Wifi for wireless and some from experience from other Linux distros as well, but there are other particulars I don't know about. TIA

    run pacman -Qi pkgname for each package you want to learn about. The Description at the bottom should give you enough information for your purposes. You can also see if its required by anything else that's installed.
    You could, of course, write a script that does this for all files in [core], snips out the descriptions, and cats them to a file.
    Dusty

  • How to find out if the file is locked

    Hello All:
    I've struggled with this for quite a while now. I want to move a file from one directory to another. I can choose to copy/delete or renameTo. Both works when I tested from a console test app.
    However, this is part of a big Swing app of mine. When I tried the code in that app, it always returned false, indicating it failed. I can't get more info other than that. It might be locked by another app, but how I can find out?
    Using JDK 1.7's new APIs might be helpful, but I can't use JDK 7.
    Thanks for your thoughts,
    John

    thanks gimbal. I tried process explorer before (I did google before I turned to help in here :-)...), it didn't help much then - maybe I should take a 2 ^nd^ look. Anyway.
    I think this still has some relevance to programming, particularly to Swing programming. Please indulge me and let me elaborate:
    - I create a JTable in which a list of files under a certain directory is shown;
    - I selected one of the files and right click to bring up a popup menu;
    - I chose the menu item "Move to folder" to move the select file, the code looks like
    boolean b = new File("C:\\temp\\elephnt.ttf").renameTo(new File("C:\\Users\\John\\Documents\\elephnt.ttf"));
    System.out.println(b);Thats where the action fails. My best guess is that the Swing component is holding the file's handle therefore it's qualified as opened by "another process".
    I just don't know how to tackle the issue.
    Thanks,
    John

  • HT6195 Where can I find out what the size of update files are, before I download them?

    My provider charges based on data usage (which is very costly here!), so I need to be able to locate file sizes prior to downloading them in order to stay within my budget.   The last (single file) update cost me $54.00, so yes, it matters!

    only option is to use a download manage and stop the download if the size is unwanted
    http://mac.appstorm.net/general/three-download-managers-for-mac-and-do-you-need- them/
    more
    https://www.google.dk/search?q=download+manager+mac&oq=download+manager+&aqs=chr ome.2.69i57j0l5.3907j0j7&sourceid=chrome&es_sm=91&ie=UTF-8

Maybe you are looking for