I have flashplayer which works in Internet Explorer but not some sites using Firefox. I refreshed but no change and i DID lose all my bookmarks. Help!

Question

Listening to BBC Radio was possible until today but now in Firefox I'm told to install Flashplayer. i have tried that 3 times but with no effect. The same with videos on BBC and some other sites but on others it works. If I use Internet Explorer everything is fine. So there is clearly an interface problem with Firefox which has only just started. I tried refreshing believing that it would retain all my favourites and other information/settings but most were lost. I'm 73 not technical so a simple solution if possible please.

Answer 1

Look on your desktop. Do you see a folder called; '''Old Firefox?'''
'''https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile'''
'''https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles'''
These can't get your data back, but will help in the future.
These add-ons can be a great help by backing up and restoring Firefox
'''[https://addons.mozilla.org/en-US/firefox/addon/febe/ FEBE (Firefox Environment Backup Extension)]''' {web link}
FEBE allows you to quickly and easily backup your
Firefox extensions, history, passwords, and more.
In fact, it goes beyond just backing up -- It will actually rebuild
your saved files individually into installable .xpi files.
It will also make backup of files that you choose.
'''[https://addons.mozilla.org/en-US/firefox/addon/opie/ OPIE]''' {web link}
Import/Export extension preferences