I have forgetten my security q answers and itunes won't let me download anything! HELP!
Hi, this is the first time I've tried to download something off iTunes, my account defiantly has money on it and all is okay. Then, I go to type my password and the security questions pop up, I've forgotten both my answers and am now stuck! Does anyone know what I should do? I've tried the link but it won't let me change the questions as I need to know the answers.
When you log into your account via
www.appleid.apple.com
and click on Password & Security there should be a link in blue saying
"Forgot your answers? Send reset security info email to...."
Have you tried this?
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My daughter's itouch (registered to my apple account) is asking for answers to security questions that I never answered and it won't let her buy anything from the iTunes store. I tried a hard reset to original settings but it still asks for answers. How do I reset the security questions or get rid of them appearing altogether? I can purchase apps on my phone (same apple account) and it doesn't ask me for security questions.
See Kappy's previous discussion.
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You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
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Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
How to Manage your Apple ID: Manage My Apple ID -
ever since I updated my iPod software my iPod will not connect to the app store and won't let me download anything. help
Hook it up to your computer and open itunes. try to download hte apps via your computer. Every time you update hte software you have to reagree to the itunes terms of service. Sometimes it's hard to get it to come up on the device, but is easier on a computer.
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Hi. My name is Kim. I was wanting to know if anyone has gone through similar experience. I redeemed a iTunes gift card that was given to me. I'm told by iTunes store to sign in which I do, but then it takes me straight to billing I enter the correct three digit security code, then what happens it tells me invalid Cvv. Could someone please tell me this what does my debit card have to do with my having a redeemed ITunes card to use, and why doesn't let me download my music. I use a iPhone 3GS. Thanks
Hi Kim ...
Might not just be the security code > iTunes Store: My credit card's security code or zip code does not match my bank's records
Apple "verifies" your billing credentials with every transaction.
what does my debit card have to do with my having a redeemed ITunes card
If the total purchase price of the media including any applicable taxes or fees exceeds the balance of the redeemed card, then the difference is charged to your debit or credit card account.
iTUNES STORE - TERMS AND CONDITIONS < re taxes and fees
You don't have to have a credit or debit account setup > Create an iTunes App Store account without a credit card -
The iCloud back up screen it on my ipad. It won't let me do anything, turn it down or use any of the screen. I have even tried to force shut it down but it won't let me use the screen at all. I plugged it into my main computer to do a backup and it's still stuck.
HelpIt's rude not to share your solution and then mark your answer as correct so that it may help others. So in case anybody else reads this ....
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
That will get you out of that backup screen. There is a reason that screens shows up. You haven't backed up your iPad! Make sure you backup regularly! -
hi,
So, basically... I had to owe Apple money when I had no money on my card but now I've got money on my card and it won't allow me to pay off what I need to and I'm still unable to even download apps, songs or anything and it's worrying me.
Can someone help please?If you can't get the password correct, you CANNOT restore from that backup.
However, if you've been using your phone as recommended by Apple, there should be minimal data loss.
Your iTunes library is on your computer, so you can synch all your apps, music, movies, ringtones, etc, on to your new phone.
Similarly, contacts should be synched to Address Book, Outlook, or a cloud service for you to easily synch back to your new phone.
Pictures taken from your old phone and not synched to your computer are lost, but you would have been synching those photos to your computer frequently as recommended. Other photos that you synch TO your iPhone are still on your computer.
You won't be able to get text messages back. -
I downloaded the new update on my Iphone. When I plugged it into my computer it wouldn't let me sync because my computer didn't have an updated i-tunes version. When I tried to update Itunes, it said I needed Mac OS 10.6.6 or higher. Then when I tried to download that it said I needed 10.6 or higher to download that...so...what do I do...Is my computer too outdated?
10.6. is available for sale on DVD, ONLY through the online store and leftovers from other sellers (not local Apple stores).
But since the launch of 10.8 Mountain Lion, it has been "put away" and you must CALL the Apple Online Store support line and they can arrange to sell it to you.
When you get it updated to at least 10.6.6, the MacApp Store will appear. But 10.7 is also "put away" and you will need to call again to buy that, if you want it, probably by download using a special code they will sell you. -
Can someone please help me on this!!
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device. -
I can't even purchase them again...which I'd be willing to do if I could because I've had to do that in the past. But I can't even do that now. I'd like either a credit on my account or a way to get these songs!
Hey jbendure,
Thanks for the question. Let’s check your purchase history to see if we can redownload these songs from there:
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
If you continue to have issues, feel free to report a problem with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks,
Matt M. -
I just bought a new iPhone and added 25$ to my iTunes and it won't let me buy anything bc it says I have to type in my security questions answers but I don't rennet them what do I do? Please help me I don't want my 25$ to go to waste
Click here and search the article for '2 out of 3' without the quotes; this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(74403) -
Hello,
What can i do if i have lose my security question answers and if i have lose the dates of my e-mail adress?You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(118800) -
I have forgotten my security question answers and can not access my account settings without them. What is the answer?
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
i have forgotten my security question answers and my recovery emails aren't coming through. Apple won't or are unable to resolve so how do i now make purchases on the ipod touch?
Wont/Unable as in you were not able to verify information?
Basicly the only way Account Security is not able to reset your security questions is because
1 - You do not remember your password
2 - You were unable to verify any information which is required
If you do not remember your password - until your password is either remembered or reset - will not be able to reset questions via Support
If you know your password - then if you are unable to verify any information regarding your account your questions will not be reset.
I apologize - If the information above is not the case try calling back in.
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