I have forgotten all three answers to my security questions

Once I called support they did not let me be identified because they are using my old iPod (which I do not have any more) instead of my current one. Even when I went on AppleId,it did not give me the option to reset via the reset email even though I am completely confident I put one in. Support also asked me to try the questions on my laptop, and now I am locked out for 8 hours due to not knowing them. Please, can anyone help?

You won't be able to change your rescue address until you can answer your questions, you will need to contact Support in your country to get the questions reset - use the link/number for your country on the HT5699 page that you posted from : http://support.apple.com/kb/HT5699
When they've been reset you can then use steps 1 to 7 half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

Similar Messages

  • I have never set the answers to my security questions...though i cannot buy anything till i provide answers...how do i create answers?

    I have never set the answers to my security questions...though i cannot buy anything till i provide answers...how do i create answers?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (99103)

  • I have forgotten my alternate email address and security questions, and i can't make any purchase of games from the app store, but i have already use my itune gift card, how?

    Please help me, i have forgotten my alternate email address and security questios, i can't make any purchase in app store, but i have already used the app store girt card, please help me : (

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (87468)

  • HT1918 I have for gotten my answeres to the security questions, can I reset them?

    My son put in answers to the security questions but he can't remember them. Can I reset them? Thanks for any help

    Contact iTunes Support
    If you have forgotten the answers and did not set up a rescue email address, you will need to contact iTunes Support. You can do so at: http://apple.com/emea/support/itunes/contact.html
    You can also call Apple Support. To contact the Account Security department directly, click here, then click Apple ID account security, and finally click "Talk to Apple Support Now."
    Temporary Support PIN
    On the screen where you are prompted for your security questions, you may see the below option towards the lower left of the screen:
    This will give you a PIN number which you tell the support representative when you call Apple Support. This will help speed up the process. They will still request additional information to confirm you are the account owner. Then, they can reset your questions from their end.
    NOTE: If you do not want to worry about remembering your security questions, we recommend Enabling Two-Step Verification for your Apple ID.
    Apple ID: Resetting Forgotten Security Questions

  • I have forgotten my Apple ID and my security question. How can I change it. When I try to verify it through email it never goes through...

    I've forgotten my Apple ID and my security question. I've tried to receive the Apple ID through email but I never receive the email.

    The Best Alternatives for Security Questions and Rescue Mail
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contact Apple support.
        c. Rescue email address and how to reset Apple ID security questions.

  • I have forgotten my password and also my security questions.  Any suggestions on a solution when the email notification does not arrive

    The email notificaiton option is not working when I need a reminder of my password.   No email is received. I can redeem a gift certificate but can not spend it!!   Have also forgotten my security question so can't use that option

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.
    To what password are you referring? Do you mean the lock screen's passcode? If so, see IPhone, iPad, iPod touch: Wrong passcode results in red disabled screen.

  • How do I reset my rescue email address since i have forgotten both the email password and security questions?

    Hello,
    I have suddenly decided to purchase some music off iTunes Today (Oct 21 - 19:45 CET) and I have forgotten my security questions. I therfeore had to try and reset them using my rescue email address. I clicked "Send reset security info to ..." on the apple.id.com page. I went over to hotmail and i couldn't remeber my password so tried the security questions which I also couldn't remeber. What I am trying to ask is, Is there anyway that I can change/reset my security email under the "Passwords and Security" sections of appleid.apple.com and under the question tabs?
    If so could you please tell me.
    Thank you for helping me.

    No, you won't be able to change it until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • TS3297 I have forgot on the answer to my security questions.

    I need to know who to call or what to do to reset my security questions.

    Who you gona call? Ghost Busters!
    Whooops, that's AST.
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • I'm trying to change my password, but i have to know the answers to my security questions. But whenever I send the answers to my email, it sends to my old email that i can not access anymore. Is there any way to get them to send to my new email? Uggggghhh

    Someone please help me

    You cannot and need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (104210)

  • I can't remember the answers to my security questions, and, to make matters worse, my rescue email was incorrectly entered! What can I do?

    I have forgotten both the answers to the security questions on my AppleID, and the rescue email I set up was incorrect on one letter, therefore the email is sent to the wrong account - what can I do to fix this?

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (118855)

  • What can I do if I forgot the answers to my security question and I don't have a verifying account?

    I'm trying to buy an app, but I have to put the answers to my security questions, and I don't temember them! And I don't have a verifying account to restablish my questions. I don't know what to do!

    Try contacting the ExpressLane at https://Expresslane.apple.com and the iTunes and iTunes Store

  • HT204088 I forget the answers to my security questions, how do I find out what they are?

    I'm trying to buy a song for an important event and due to it being the first time on this laptop that I am purchasing a song, I have to provide the answers to my securit questions and i cant remember them. How do I find out what they are? Please.

    f you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
    Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

  • I have forgotten my secret answer to authorize a purchase, how do i get around this?

    i have forgotten my secret answer to authorize my itunes account when making a purchase, how do i get around this?

    Hello there, Myles Birmingham.
    There are some good steps in the following Knowledge Base article that should help you with that particular question:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    Specifically what is in this section:
    What should I do if I don't remember the answers to my Apple ID security questions?
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email address
    sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers. 
    If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password
    contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
    Thanks for reaching out to Apple Support Communiteis.
    Cheers,
    Pedro D.

  • HT5035 I have an Itunes account balance but have forgotten all my access information.  I still have the same phone

    I have an Itunes account balance but I had to erase and reset my phone and have forgotten all my previous access info.  I have set up a new user and password but how do I find my old accunt.  I haven't changed my phone.

    Update to what? The 3G you want to update? You have ios3 or 4 on that 3G?
    Go to a friend, authorize that pc.
    Read this : http://support.apple.com/kb/ht1848
    and this : http://support.apple.com/kb/ht2519
    Make a backup of your stuff (from the phone. apps/photos/music/blabla). Update your phone. The phone will restore the backup automatically.

  • What can I do if I have forgotten all of my security question??!!

    I have forgotten all of my security questions on my IPad account and can't access the money o recently put on, I have no credit card information and I only use ITunes vouchers which I can't use!!!

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    (88945)

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