I have forgotten both my apple id password and security questions

Hello,
i have forgotten both my apple id password and security questions.
I have spoken with apple who requested a proof of purchase for the device.
i now have the proof of purchase but do not know where to send this to so that my password can be reset, please help?

Contact Apple Support again, they should be able to help you with the details.
iPhone - Contact Support - Apple Support

Similar Messages

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    alfonsobracamontes wrote:
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    1)  Apple ID: All about Apple ID security questions
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    2)  See Here... ask to speak with the Account Security Team...
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    <Email Edited by Host>

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    Its simple - if you honestly cannot remember a single piece of security information associated with the account, or even the name of the AppleID itself, the only possability of help is to call Apple and ask them if there is anything they can do.  There is nothing anyone here or elsewhere can possible do to help you.
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  • I want to change my apple id password and security questions

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  • I forgot my Apple ID password and security question. Also the email I'd is not accessible as the organisation has stopped their email service. How can I now update my applications which I downloaded using this Apple ID. Please help

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    contact Apple directly.

  • I forgot both my apple ID password and my mail password and i can`t acces my iCloud. I have all the documents from my iPhone. What i can do to recover my password or delete my iCloud Apple ID

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    http://www.apple.com/support/appleid/

  • Could someone please explain to me how to set-up my Apple ID so that both my password AND security questions have to be answered before access is granted? Is this possible? I am not very computer smart, so could you explain step-by-step!Very Appreciated!

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    The security questions will only be asked on the first purchase on a computer or device (though people have occasionally posted that they've asked for them when it isn't the first time) - I'm not aware of any way to change that. You can force the password to be required on your iPad via Settings > General > Restrictions > Require Password set to 'Immediately' (the default is a 15 minute period during which it doesn't need re-entering)

  • HT1920 I have got a Activation Lock on my iPhone and I need to get it activated. I don't know what Apple ID I was using with my iPhone. It shows as U***@h******.uk which is too short to be my email address. I have reset all my Apple ID passwords and none

    I have got a Activation Lock on my iPhone and I need to get it activated. I don't know what Apple ID I was using with my iPhone. It shows as U***@h******.uk which is too short to be my email address. I have reset all my Apple ID passwords and none are activating my iPhone. I have also been into the apple store and they have tried to find out the Apple ID my iPhone was using but this was not successful. The serial number of my iPhone is: C32JN641DTWF

    You are going to need to change the email address you use with your old ID. Once you have got access to your old account you will then log into both accounts at the same time on your Mac and transfer your data to a single account. We can do this later, but need you to get access to your old account first.
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  • HT5312 What should I do if i have forgotten both my recovery e-mail, and the answers to my security questions?

    What should I do if i have forgotten both my recovery e-mail, and the answers to my security questions? Will i have to make a new apple ID? I recently got an Iphone 5 and to purchase anything from itunes i need to confirm my account by answering the questions. Is there anything i can do?

    Contact iTunes Customer Service and request assistance
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  • Can somone please help me! what if i have forgotton my previous apple id password and i need to sign out

    Can somone PLEASE help me! what if i have forgotton my previous apple id password and i need to sign out

    Did you just update your AppleID with new email address or did you create a new AppleID?
    marleypre@1 wrote:
    I am the origional owner of the ipad, i changed my apple ID and my Ipad keeps on thnking its on the old apple ID and it asks for the password every 5 minutes,
    See this -> https://support.apple.com/en-us/HT203828

  • I dont know my apple id password or security questions and I dont have access to the linked email, how do i get the password?

    I dont know my apple id password or security questions and I dont have access to the linked email, how do i get the password?

    Call Apple Support, ask to speak with Account Security, and see if they can help.
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  • I forgot my i cloud apple password and security question and i dont remember the id well how can i activate my device? please i need help

    i forgot my i cloud apple password and security question and i dont remember the id well how can i activate my device? please i need help

    Hello there, Hisham1977.
    The following Knowledge Base article provides the steps to follow if you've forgotten the answer to your security questions:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    What should I do if I don't remember the answers to my Apple ID security questions?
    If you forgot the answers to your security questions, try answering them at least once to see if you can get them right, even if you're not sure you remember the answers. If you're confident that you can't remember them, try one of the following:
    If you have three security questions and a rescue email address, sign in to My Apple ID and select the “Password and Security” tab to send an email to your rescue email address to reset your security questions and answers.
    If you have one security question and you know your Apple ID password, sign in to My Apple ID and select the “Password and Security” tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password, contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you forgot your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time, you will not be able to reset your password and will not have access to your account.
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  • HT5312 i forget my apple rescue email and security question.how i can change my password

    i forget my apple rescue email and security question.how i can rest my password

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
    Unfortunately at this moment you can't. Apple emplyee(s) inadvertantly assisted someone to hack the Apple ID accounts of others and Apple has placed a moritorium on resetting accounts until Apple has security in place to prevent this occurring again.
    Write iTunes/Mac App Store Support and perhaps they can tell you when to axpect help to reset your account.
    Mac App Store Support -
    http://www.apple.com/support/mac/app-store/

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