I have forgotten the answers to my security questions and i dont have a rescue email, what do i do?
i have forgotten the answers to the security questions, and im wanting to use my gift card and buy something but its asking for the security questions which i dont know. I do not have a rescue email so i dont know how i can edit and make them questions i will remember????
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(117512)
Similar Messages
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I've forgotten the answers to my security questions, and for some reasons My rescue email is not active now, I can only access to my primary email, I have just redeemed a $25 gift card this morning, I was unable to use the money now. what should I do?
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(110676) -
1. I don't remember the answers to my security questions
2. I can't reset the questions beacause I don't know my rescue mail
3. Also my acc has been kind of locked.1. Call AppleCare.
2. Ask to speak to someone in account security. -
I have been trying to fix this by myself but I gave up! I don't remember the answers I provided before. Tried to have a call with apple support but it seems that this is not an option if you live in Costa Rica. How am I supposed to spend the credit I have in my apple account?
Thank you... Pura vida!As Costa Rica isn't on this page : http://support.apple.com/kb/HT5699
then try contacting Support via this form and explain that you've forgotten your answers, don't have a rescue email address, and your country isn't on the HT5699 page and see how they reply : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . -
i have forgotten the answers to my security questions and cannot purchase anything from the appstore witout it please help!
Security questions come under the KISS theory...
Like...
Color of my first car. If you don't remember the color of your first car, pick another simple question. -
I no longer have access to the back up email address I used when I set up my apple ID. I have since forgotten the answers to my security questions and am having a problem making changes to my account. What can I do?
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(114957) -
Okay, so I have forgotten the answers to my security questions
I have forgotten the answers to my security questions! Now, I can't make purchases in the App Store. How do I recover my answers, so I can then change them!!
You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
(96191) -
Hello i need some help, tried to ring the support desk but closed.
I have my apple ID and password but have forgotten the answers to my security questions. When i log into my Apple ID i get the same questions again to answer but do not have the answers. How do i reset them ?.1) Apple ID: All about Apple ID security questions
If necessary
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
3) Or Email Here > Apple Support iTunes Store Contact -
I want to change my password. how do I go about it? I have forgotten the answers to my security questions. The emails apple is sending to reset this is not reaching me.
Hi ...
Check your junk mail folder just in case.
If it's not there, contact Apple for assistance with your security questions > Contacting Apple for support and service -
I have forgotten the answers to my security questions. How can I make a purchase on iTunes? I have reset my password but for some reason iTunes still asks me to answer the two security questions. Help me!
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
I have forgotten the answers to my security questions, how do I find them?
I have forgotten the answers to my security questions, how do I find them?
From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
Dear Reader
I have forgotten the answers to my security-questions. So it says that i will get an e-mail to reset my questions, but i have not gotten an e-mail?
So i tried it again (after a month) and it still doesen't work. I really need to know what's wrong :/
Thank You for helping meAlternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
HT1911 I have forgotten the answers to my security questions?
I have forgotten the answers to my security questions. How do I retrieve them?
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email. -
HT1920 What if I have forgotten the answers to my security questions
What if I have forgotten the answers to my security questions?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101343) -
I have forgotten the answers to my Security questions, would you kindly please reset them. Thank-You
These are user-to-user forums, you are not talking to Apple here.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
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