I have free caller id , so says the phone service ...

I was woken up at 3pm after a hard days work to see if I needed PPI insurance 6 times in the last well let me think 3 weeks , now I  have the number , my wife has the number , and my mother in law has the number ( q mother in law jokes ) .
I call to complain I am told I will be put on the " no more sales calls but it takes 28 days to filter them out " thing and would be giver free caller id , so I could at least see who was calling and waking me .
I went out and bought new handsets all excited to use my caller id today  
I got home it didn't work  
I called bt again I was told aww the other adviser must have made a mistake , I would have me free caller id in the next 24 hours  
imagine my dismay at getting this in a email when i checked tonight ---------
BT Privacy at Home - use the Telephone Preference Service and Caller Display to help stop unwanted calls. Caller Display is free if you make two chargeable or inclusive calls a month using BT; otherwise it's £2.70 a month or £8.10 a quarter. You'll need a compatible phone. If you don't already have one, go to www.bt.com/shop or other shops.
Your calling features start on: 09 Jul 2012. We'll let you know when they're ready.
I didn't order that ???????? I was offered it TWICE and both time FREE 
after having the service for a nearly a month I am disgusted I have had un-usable net for, let me thing till yesterday when the engineer (3rd one) fixed it, and for once my download beat the 2 MB/s mark , I am still waiting for the call back form that complaint ( live chat ) to resolve that I am not going to be charged a months Internet for a service that only worked yesterday.
thanks jock 

It is free, as long as you make at least two calls a month with BT. If those calls are withing your existing call plan, then you pay nothing.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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