I have had my iPad for ten months, I bought it at Walmart and lost the reciete. Today I discovered a dead pixel. I have a one year warranty. Is it possible I can bring it into any retail store and have them repair it?

I dont know. Pj prob knows more than I. Only thing I had fixed was a classic Ipod(@apple) like 8-10 years ago. I wasnt even sure if i got a new ipod or not at the time. It did come back blank so maybe it was new. This whole thing was new to me at the time(I was about 13).
They should be able to do something. Even the warrenty and apple extended care SAYS it even protects against 2 claims of "misuse", say if you dropped it. They SHOULD be able to replace it or fix it no charge under warrenty. Youd think atleast.

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I have had my ipad for 6 months. We had a power failure and ever since my ipad will not charge with the wall adapter that came with it. It will SLOWLY charge when plugged into computer port. Can anyone help me resolve this?

I have had my iPad for 6 months. We recently had a power outage and my iPad was plugged in with the adapter that came with it. Since then I can not charge iPad with adapter, however I can charge it SLOWLY on my computer. Do you think the adapter got fried? Also do you HAVE to have iTunes with an iPad, they were charging me alot of fees for games I did not download NOR give my password to have them downloaded so I cancelled iTunes because fo too many fees. Could this have anyting to do with the battery not charging?

Since then I can not charge iPad with adapter, however I can charge it SLOWLY on my computer.
Well, something's definitely wrong if it won't charge from a wall outlet. Make an appointment at a Genius Bar or take it to an Apple certified repair provider.
As for iTunes charges, according to Apple iTunes Store: All Sales Are Final
You can try contacting iTunes Billing:
http://www.apple.com/support/itunes/
Click: iTunes Store Account & Billing / Billing Inquiries / Email Us

Second day in a row Safari is not working. It says "service temporarily unavailable ". I have had my iPad for 7 months. This has never happened before and now two days in a row! What can I do?

Safari on my iPad says service temporarily unavailable. This has now happened two days in a row. What can I do to correct this? It has never happened before in 7 months of owning my iPad. I bought a wireless Logitech keyboard, but that should not affect Safari? It worked earlier in the day yesterday with then keyboard.

NolaNirvana wrote:
Also if I ever have to reboot again, is there some way to save the apps I have on my iPad? I did choose the option to back up prior to restarting, but apps had to be manually re-entered?
This has me confused. Rebooting the iPad (holding down on the sleep and home buttons until the Apple logo appears on the screen) should not in any way, shape or form, remove content from the iPad.
Then you stated that you chose the option to back up before restarting? There is no option to backup before "restarting" on the iPad. Are you restoring the device in iTunes?

I want a iPad 3 now cause apple ripped me off I have only had my iPad for 2 months

How can I trade my iPad2 in for the iPad 3

Not to mention, there has been talk on this coming out this year for MORE than two months. Don't blame Apple!
Wait a minute, I've only had mine for 10 months! Holy CRAP I was ripped oof TOO !!!!
I can't believe how many of the whiners posts I have read in the last two days.
It's one thing to just ask if there is a trade in policy, it's another thing to say Apple ripped you off.

I've had my ipad for 6 months and still cannot get my iTunes music on it. How do I do that???

I've had my iPad mini for 6 months and still cannot get my iTunes music on it. What am I doing wrong??

I have tried everything. When I open my iTunes, the iPad icon comes up on the top right and shows the circling arrows and at the top is has iTunes Match, sending info to Apple. When I click the iPad icon, it states my iOS 6.1.3. and is up-to-date. I have a 32 GB Wi-Fi iPad. It says I have 28.34 capacity left. I have it set to automatically back up on iCloud (I have 15 GB of space in iCloud). At the bottom it says I have 447 photos and 42 apps. However, I can count that I only have 31 pictures that I see in my Photos.
I probably have the almost 500 photos on my phone, though. And I'm able to get some music to my phone**.
Under Options I have checked: Open iTunes when this iPad is connected, Sync this iPad over Wi-Fi, and sync only checked songs.
Today I tried dragging a number of playlists to the iPad icon. It didn't go to my iPad; **however, now it's on my phone.
When I open the music app in my iPad, the cloud icon shows up and the bar under it fills up, it says there's no music.
Appreciate any help...they tell me I am not eligible for tech support via chat.
B.

I have had my iPad for six months and it has worked great till last week then the video cuts out and goes green

Question, video cut in and out and goes green?

First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."

I've only had my iPad for 6 months and the screen is lost color and looks crazy! Help!

My iPad 2 all of a sudden has the look of a tv that got too close to a speaker! Mt start up screen is red instead of black. My desktop is red and blue swirls? As I type this my whole screen is a light sky blue. Is my iPad done for? I've only had it since July. Bought brand new! Help!.

Try a reset: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps BEFORE doing the reset.

I just bought an apple macbook online. but the computer will not boot up what so ever. what am I suppose to do? should I just bring it into apple? or call tech support?

What should I do?

Not sure where you purchase your MacBook from, though you'd better call Apple tech suppost first then take it to Apple Store Genius Bar.

Upgraded to iOS 6 and now I can't open anything in the kindle app? I have to say that I have had my ipad3 for 6 months and intensely dislike the problems with using it. Also is there any way of opening more than one screen as it is hopeless otherwise?

I Have had my iPad for 6 months as I cannot access my work emails using windows. I have to say that it is the most unhelpful device I have ever used and although it looks like there isn't an answer for some of the questions I have asked below, I thought I would try!
1) I have upgraded to ios6 and the kindle app will open but crashes and disappears when I try to access a book?
2) is there any way I can open more than one page at a time, as opening one at a time is hopeless?
3) Is there any way you can replicate the right click function on word? As pasting and copying on the iPad is irritating to say the least!
4) why can't my Samsung 11 phone connect to my iPad via Bluetooth? A they can't seem to 'see' each other? I may have turned a setting off when I was recently abroad and didn't want huge roaming charges.
5) Why do the submit buttons on some websites not work and how can I get them to? I never have a problem with windows, but it is often a problem with the iPad.
6) I have several websites which I have built and usually upgrade on the windows desktop, usually through Internet explorer, but I can't access the sites properly on the iPad (I can see them but can't alter them) and when sending emails through the websites they won't show the page and I can't navigate the page (the size of the email page is bigger than the iPad screen, but I can't either shrink the page to size or move the page around as you normally would on the pad, any ideas?
7) finally, when roaming abroad recently, I had no problems using the wifi, but when trying to use the cellular data (using the roaming function) I could not get it to work? The ipad seemed to be connected to the network with no problems, but wouldn't actually update the emails? I tried turning it on and off, but that didn't make a difference. My kindle and mobile phone (both also on 3G ) worked great, it was just (as usual) the ipad playing up.
8) when wanting to alter part of a sentence, I can't always get the cursor in the right place? Sometimes it is simple the wrong line, but often it will only go at the end or start of a word and not where I want it. Is there any way of making it more exact? Again I never have a problem with moving the cursor on windows, either by mouse or on the touch screen function on windows 7. Any ideas? As after pressing the screen multiple times I just want to throw it out of the window!
IT might just be that I don't have the correct settings (I am a technophobe) but I absolutely hate the iPad and only have it for work emails, it is so annoying that I can get my mobile phone and kindle3g to work fine, but always have problems with the iPad. I am sure it could be good (and for reading emails on the go in the uk it is great, as I like the key board) but it just seems to make everything else difficult.
i Hope you can help and sorry for asking questions others have, but I am just hoping that something new might have been developed!
thanks,
K
Message was edited by: K Paton

1) I have upgraded to ios6 and the kindle app will open but crashes and disappears when I try to access a book?
Try rebooting your iPad, that should fix he issue. I that doesn't work, delete the app and re-download it. The Kindle books should all be in he Kindle cloud services and you can get them again. I have an iPad2 w/ Kindle app and it works just fine - no issues.
2) is there any way I can open more than one page at a time, as opening one at a time is hopeless?
Page as in a kindle book way? turn iPad to landscape position from portrait position. If, however, you mean open more than one application at a time, then no. And not hopeless, as it takes a bit of time to get used to, going from a desktop/laptop format to tablet format.
3) Is there any way you can replicate the right click function on word? As pasting and copying on the iPad is irritating to say the least!
It's actually fairly easy. Press down on the word, then you can expand by drawing your finger to cover word/sentence/paragraph/page, hit select or select all then it gives you the option to cut, copy, paste, define. If you want to use a word processing app on the iPad, Pages is a good application.
4) why can't my Samsung 11 phone connect to my iPad via Bluetooth? A they can't seem to 'see' each other? I may have turned a setting off when I was recently abroad and didn't want huge roaming charges.
It's the connection on your phone. Samsung Galaxy SII? Android software? What you have to do is go to the phone's settings and connect via wireless, not Bluetooth. Go to System Settings (on phone) and under Wireless and Networks click 'more' and go to the Tethering and Portable Hotspot option. Set up your mobile wifi hotspot, name it though it will probably come up with 'AndroidAP', choose a WPA2 security level and put in a password. Go back to previous screen and turn on 'Portable Wi-Fi Hotspot' box. Then on your iPad in the Settings - Wi-Fi section, it should then recognize your phone for tethering. If it's a Windows Phone 7, I don't know the layout of that software, but presumeably similar.
5) Why do the submit buttons on some websites not work and how can I get them to? I never have a problem with windows, but it is often a problem with the iPad.
Sometimes the issue is with the website design, not all websites are optimized for mobile devices - not just iPad but also Android devices. It happens. They're getting there, but occasionally the page might need a refresh.
6) I have several websites which I have built and usually upgrade on the windows desktop, usually through Internet explorer, but I can't access the sites properly on the iPad (I can see them but can't alter them) and when sending emails through the websites they won't show the page and I can't navigate the page (the size of the email page is bigger than the iPad screen, but I can't either shrink the page to size or move the page around as you normally would on the pad, any ideas?
It depends on what you use to build the websites on the computer. Recommend a free program on the computer called CoffeeCup Free HTML Editor. I don't recommend using IE period; Firefox or Chrome are my choices on Windows machines. I have two websites that I manage, both using this program. I'm assuming that when you mean you can't access the sites on the iPad you mean to update them? Ostensible there are apps to let you do this. What format are the sites? Without seeing what exactly you mean and what you want to do, it's hard to explain.
As for seeing full page while emailing within a site, turn iPad to portrait mode, and try to finger-pinch touch the screen to see if that will bring the fuller page into view. Other option is opening a second tab with same website and just go between tabs to reference material.
7) finally, when roaming abroad recently, I had no problems using the wifi, but when trying to use the cellular data (using the roaming function) I could not get it to work? The ipad seemed to be connected to the network with no problems, but wouldn't actually update the emails? I tried turning it on and off, but that didn't make a difference. My kindle and mobile phone (both also on 3G ) worked great, it was just (as usual) the ipad playing up.
If you were outside the US or Canada, my guess is the problem lies within the SIM card in your iPad. If you were outside North America, there are different band levels - I'm guessing you have a SIM thats locked to a particular provider. Band level frequencies differ per country/continent, so a SIM card that will work in Canada/US will not likely work in UK/Europe/Asia/Australia, etc. you will be able to get your emails again when back on a wifi network. Mobile phone may have a different type SIM card (GSM/HSPA) from your iPad SIM. Also, check your email settings.
8) when wanting to alter part of a sentence, I can't always get the cursor in the right place? Sometimes it is simple the wrong line, but often it will only go at the end or start of a word and not where I want it. Is there any way of making it more exact? Again I never have a problem with moving the cursor on windows, either by mouse or on the touch screen function on windows 7. Any ideas? As after pressing the screen multiple times I just want to throw it out of the window!
Moving the cursor on a sentence is a matter of putting your finger on the screen where you want it. It's exceptionally easy to do. I'm using the Notes app to write this whole segment and I just need to put my finger where I want to change things and presto it's ready for me to change where I want it.
Here's a solution: sell your iPad (after you wipe your data off it) to someone who will appreciate it, and put your money towards the Windows Surface Tablet out later this year/early next year, where you can (reportedly) connect a mouse to it. It will have some of the Windows 7/8 functionality that you're more familiar with, or get a netbook.
- Ceridwyn2

I plugged my iPad in to charge last night. This morning, it won't turn on, anybody have any suggestions as to what is going on? I have only had this iPad for a little over a month!

I plugged my iPad in to charge last night. I plugged it into the wall and I have never had any problems. I have had this iPad for a little over a month. This morning, when I went to look something up, it wasn't responding. It won't turn on, I get nothing on the screen, and if I plug it in to charge, to the wall or my computer, nothing happens. Has anyone else had this issue? I can't think of what else to try or what to do next.

First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.
If that doesn't help I suggest having a technician look at your iPad. Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.

My ipad touch sensitivity is not working like it should. It is an ipad mini and I have had it for only 6 months. Would a repair be covered by the one year warranty?

My ipad mini has not been functioning properly as of late and it is making me worry. What could be causing this problem? Are such changes covered by the one year warranty?

If there is a hardware problem that is causing the lack of touch screen sensitivity, it would be covered by the warranty as long as the problem was not caused by accidental damage - like dropping the iPad, getting it wet, letting it get too cold, too hot ...something like that.
See if this helps. Close all of the apps in the recents tray and then reboot your iPad.
Tap the home button first. Then double tap the home button and the recents tray will appear with all of your recent apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

I've had my ipad for almost a year and it's worked fine up until the new ios6. Now, when I'm using facetime it keeps cutting the conversation off and we have to reconnect - any ideas?

I've had my ipad for almost a year and I use Face Time every day. It's been working perfectly all the time but now I've upgaded to the new ios6 it keeps cutting the conversation off and we have to reconnect. Anyone got any ideas?

Does the iPod connect to other networks?
Does the iPod see the network?
Any error messages?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
maybe this:
iOS: Wi-Fi or Bluetooth settings grayed out or dim
If not successful, an appointment at the Genius Bar of an Apple store is usually in order.
Apple Retail Store - Genius Bar

How can I get rid of ios6 ? I have had this iPad for less than 2 weeks and,ade the mistle of "upgrading" to ios6 and now my map is completely useless. Feel like I have been robbed

how can I get rid of ios6 ? I have had this iPad for less than 2 weeks and made the mistake of "upgrading" to ios6 and now my map is completely useless. Feel like I have been robbed

There are alternatives. But none of them have Google street view, able to work on iOS 6. Apple should have offered this as a beta version, for a few more months instead of inflicting us with an inferior product. This iPad will probably be my last Apple product. A shame, because until last a few days ago, I thought the iPad and iPhone were fantastic.
Apple should quit their petty squabbling with, Google and Samsung and concentrate on supplying the best product.
Google and Samsung must be enjoying this particular fiasco.

I have had my Ipad for approx 4 years. When working with an app, the screen will go black and then back to the home page.

I have had a IPad for 4 years, for several months when working with apps, the screen will go black and then return to the home page

Hi sjeure,
Thanks for using Apple Support Communities. I would recommend restarting and resetting your device to see if the unexpected app closing still happens:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Cheers,
- Ari

Can I walk into an Apple store and have them evaluate my current IPad 2 to see if I'm eligible for a newer version, and if yes can they transfer all the stuff that's on it to the newer version?

I just wanted to know if I went on site to a store if they could evaluate it and see if I could get a discount?
I have usb cable power cord and cover for it too.

Hi,
I also recommend gazelle.com. I've been pricing many to sell electronics we no longer use and gazelle seems best for me.
If you are trying to buy the ipad air, they're new, so I know you know there are no 'deals' to be had. But if you're thinking of buying an ipad 4, please consider this which I just sent to another poster with a refurbed ipad question. I wrote -
[I strongly suggest that you buy your refurb ipad directly from the Apple online refurb store. We bought two last Summer - 2012. They have been great.
All refurbed ipads come with a brand new front and back cover, a brand new battery and a full one year warranty, including the 90 days of phone support. They come in a box and include the charger, just like a brand new ipad. It just says refurbished near the bottom of he box. If you buy from other retailers, even authorized resellers, their own rules apply and they will not have been refurbished by Apple. Also, in most cases, you only get the remainder of the warranty that the original owner did not use.
The great thing is you might consider increasing your gb space for still less than the cost of a new one. They are a bargain right now.
If you decide on what you want, check the certified refurb store and order it fast. Because they are on the site when available, they can come and go. Some are back the same day and some can take weeks. Shipping is fast and free in the USA.
After the intro of the ipad Air, the ipad 4 refurbed price came down another $30.00. I don't expect that to change anytime soon.
Whatever you decide to buy, enjoy.]
Hope this helps.

I have had my iPad for ten months, I bought it at Walmart and lost the reciete. Today I discovered a dead pixel. I have a one year warranty. Is it possible I can bring it into any retail store and have them repair it?

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